Kirby Risk
Customer Service Representative - Shelbyville
Are you self-motivated and have a good grasp of technology? Do you have experience with customer service in a manufacturing or warehousing environment? Do you enjoy working in a collaborative team environment?
If so, we want you on our team.
ARCO Electric Products , a division of Kirby Risk Corporation specializing in the manufacturing of roto-phase converters, power factor correction capacitors, and bus bar assemblies.
What You'll Do as a Customer Service Representative
In this role, you'll provide efficient & superior customer service for roto-phase converters, power factor correction capacitors, and bus bar assemblies.
You'll: Prepare bids, enter orders in computer system, and place follow-up calls Works with supervisor to coordinate pricing Deliver technical product support and guidance to customers Troubleshoot and resolve customer issues, providing solutions that build trust and long-term relationships. Collaborate with other departments to meet on-time customer requirements Analyze reports and share insights that help drive smarter business decisions. Represent Kirby Risk with professionalism in every customer and vendor interaction. What Makes You a Great Fit
College level coursework or 2+ years relevant work experience with customer service in a manufacturing environment Understanding of business operations and processes Excellent organizational skills and attention to detail Strong interpersonal and communication skills with a customer-first mindset Proficiency with Microsoft Office What to Expect in This Role
Ability to lift up to 50 lbs. and adapt to varied work environments Travel occasionally for training or customer visits Flexibility to participate in customer/vendor events Schedule: Monday-Friday, 8 am-5 pm Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other-and our customers-with respect and urgency.
When you join Kirby Risk, you're not just taking a job-you're joining a company where you can build a career.
Benefits That Work for You
We provide a complete package designed to support your health, career, and future:
Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs Tuition reimbursement & on-the-job training 401(k) with company match & Profit Sharing Paid Time Off (PTO)
Ready to grow your career in Customer Service? Apply today with ARCO Electric Products.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at
www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
A Safe Workplace is a Drug-Free Workplace
#LI-DL1
Are you self-motivated and have a good grasp of technology? Do you have experience with customer service in a manufacturing or warehousing environment? Do you enjoy working in a collaborative team environment?
If so, we want you on our team.
ARCO Electric Products , a division of Kirby Risk Corporation specializing in the manufacturing of roto-phase converters, power factor correction capacitors, and bus bar assemblies.
What You'll Do as a Customer Service Representative
In this role, you'll provide efficient & superior customer service for roto-phase converters, power factor correction capacitors, and bus bar assemblies.
You'll: Prepare bids, enter orders in computer system, and place follow-up calls Works with supervisor to coordinate pricing Deliver technical product support and guidance to customers Troubleshoot and resolve customer issues, providing solutions that build trust and long-term relationships. Collaborate with other departments to meet on-time customer requirements Analyze reports and share insights that help drive smarter business decisions. Represent Kirby Risk with professionalism in every customer and vendor interaction. What Makes You a Great Fit
College level coursework or 2+ years relevant work experience with customer service in a manufacturing environment Understanding of business operations and processes Excellent organizational skills and attention to detail Strong interpersonal and communication skills with a customer-first mindset Proficiency with Microsoft Office What to Expect in This Role
Ability to lift up to 50 lbs. and adapt to varied work environments Travel occasionally for training or customer visits Flexibility to participate in customer/vendor events Schedule: Monday-Friday, 8 am-5 pm Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other-and our customers-with respect and urgency.
When you join Kirby Risk, you're not just taking a job-you're joining a company where you can build a career.
Benefits That Work for You
We provide a complete package designed to support your health, career, and future:
Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs Tuition reimbursement & on-the-job training 401(k) with company match & Profit Sharing Paid Time Off (PTO)
Ready to grow your career in Customer Service? Apply today with ARCO Electric Products.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at
www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
A Safe Workplace is a Drug-Free Workplace
#LI-DL1