Washington Staffing
Business Analyst
Join our dynamic team as a Business Analyst, where you will play a crucial role in driving enterprise security usage and supporting security growth within the organization. As part of the CSU Customer Success Unit, you will work collaboratively with global teams, providing essential support across various geographies. Responsibilities: Help the field understand usage metrics and reduce issue escalations by maintaining metric 101 decks, FAQs, and Wikipedia pages. Act as a point of triage to identify issues that can be addressed via educational material and assist in resolving systematic issues. Manage end-to-end escalations, including triage, follow-up, deep dives, and communication of ETA to close escalations. Drive field visibility to content to help reduce easy-to-solve issue escalations. Create visibility into the types and status of usage telemetry issues, highlighting areas of concern. Identify opportunities for new types of field training and communications to reduce issues. Collaborate with the IDEAs organization to resolve telemetry issues and understand larger field impacts. Maintain relationships with upstream and downstream usage telemetry stakeholders to resolve issues efficiently. Essential Skills: Minimum 2 years of experience with the ability to build Power BI reports. Minimum 2 years of experience with manipulating Excel data, including using formulas and VLOOKUP. Experience working with and analyzing data in Excel. Experience with handling escalations, managing SLA, and monitoring progress. Strong communication and program management skills. Additional Skills & Qualifications: Experience working with field/MCAPs. Experience querying product telemetry. Knowledge of security solutions. Why Work Here? This role offers the opportunity to work on strategic projects and gain a comprehensive understanding of business from a consulting perspective. Our team operates like a consulting firm within a large corporation, offering a start-up environment and exposure to diverse business issues. We emphasize knowledge sharing, support, and work-life balance, making it a great place to advance your career. Work Environment: This is a 100% remote position, allowing you to work with global teams and enjoy the flexibility of working from anywhere. Job Type & Location: This is a Contract position based out of Redmond, Washington. Pay and Benefits: The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline: This position is anticipated to close on Sep 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Join our dynamic team as a Business Analyst, where you will play a crucial role in driving enterprise security usage and supporting security growth within the organization. As part of the CSU Customer Success Unit, you will work collaboratively with global teams, providing essential support across various geographies. Responsibilities: Help the field understand usage metrics and reduce issue escalations by maintaining metric 101 decks, FAQs, and Wikipedia pages. Act as a point of triage to identify issues that can be addressed via educational material and assist in resolving systematic issues. Manage end-to-end escalations, including triage, follow-up, deep dives, and communication of ETA to close escalations. Drive field visibility to content to help reduce easy-to-solve issue escalations. Create visibility into the types and status of usage telemetry issues, highlighting areas of concern. Identify opportunities for new types of field training and communications to reduce issues. Collaborate with the IDEAs organization to resolve telemetry issues and understand larger field impacts. Maintain relationships with upstream and downstream usage telemetry stakeholders to resolve issues efficiently. Essential Skills: Minimum 2 years of experience with the ability to build Power BI reports. Minimum 2 years of experience with manipulating Excel data, including using formulas and VLOOKUP. Experience working with and analyzing data in Excel. Experience with handling escalations, managing SLA, and monitoring progress. Strong communication and program management skills. Additional Skills & Qualifications: Experience working with field/MCAPs. Experience querying product telemetry. Knowledge of security solutions. Why Work Here? This role offers the opportunity to work on strategic projects and gain a comprehensive understanding of business from a consulting perspective. Our team operates like a consulting firm within a large corporation, offering a start-up environment and exposure to diverse business issues. We emphasize knowledge sharing, support, and work-life balance, making it a great place to advance your career. Work Environment: This is a 100% remote position, allowing you to work with global teams and enjoy the flexibility of working from anywhere. Job Type & Location: This is a Contract position based out of Redmond, Washington. Pay and Benefits: The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline: This position is anticipated to close on Sep 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.