Reverse Logistics Returns Operations Manager (Bilingual English/Korean)

Reverse Logistics Returns Operations Manager (Bilingual English/Korean)

Reverse Logistics Returns Operations Manager (Bilingual English/Korean)

4 days ago Be among the first 25 applicants

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Summary
The Returns Operations Manager is responsible for overseeing and optimizing the return processes for LG Electronics' Online Brand Shop (OBS), B2B (Builder Appliance Project/Showroom Sales), and major retailer returns. This role entails comprehensive end-to-end management of returns, including data analysis, identification of return causes, development of Standard Operating Procedures (SOPs), and implementation of cost-reduction initiatives. The position requires close collaboration with internal stakeholders, customers, and third-party logistics providers (3PLs) to drive process efficiencies, reduce return rates, and enhance overall customer satisfaction.
Responsibilities

• Return Process Management
• Oversee end-to-end return operations for OBS, B2B, and other channels, ensuring seamless and compliant handling of returns.
• Develop and enforce SOPs tailored to OBS and B2B returns, ensuring alignment with best practices and corporate standards.
• Manage Service Level Agreements (SLAs) with 3PL partners to guarantee efficient logistics and timely processing of returns.
• Supervise third-party logistics providers, including LX Pantos and RXO.
• Data Analysis and Return Reduction
• Perform regular analyses of return data to identify patterns, root causes, and areas for improvement.
• Initiate and lead projects aimed at reducing return rates and associated costs across OBS and B2B segments.
• Collaborate closely with OBS, B2B and Other teams to align return reduction strategies with customer expectations.
• Process Improvement and Cross-functional Collaboration
• Partner with Sales, Other related parties, and Logistics teams to streamline return workflows and improve the customer experience.
• Conduct on-site assessments at warehouses and customer locations to identify bottlenecks and implement corrective measures.
• Develop and deliver training programs and SOP documentation to internal teams and 3PLs, ensuring proper product handling and minimizing damages.
• Reporting and Communication
• Prepare and present comprehensive return performance reports, highlighting key metrics and trends to senior management.
• Facilitate effective communication among customers, internal departments, and 3PLs regarding return statuses and issue resolutions.
• Manage Return Key Performance Indicators (KPIs) and Monthly Business Reviews (MBRs).
• Non-Goodset Inventory Management
• Creating report and coordination of non-goodset inventory depletion plans.
• Manage BOXDMG inventory and monitor box material status, ensuring timely communication with the Business Unit & Warehouses.
  

Qualifications

• Bachelors degree in Logistics, Supply Chain Management, Engineering, or related discipline.
• Minimum of 7 years experience in logistics, inventory, quality control, operations, or vendor management with a focus on return processes.
• Bilingual in English and Korean
• Strong understanding of e-commerce and B2B return operations.
• Proficiency in data analysis and visualization tools.
• Excellent communication, analytical, and project management skills.
• Ability to work autonomously and collaboratively in a dynamic, fast-paced environment.
  

Key Skills

• E-commerce Returns Management
• B2B Return Operations
• Process Improvement & Optimization
• Data Analysis & Reporting
• Customer-centric Approach
• Cross-functional Collaboration
• Problem Solving & Decision Making
  

Recruiting Range
$115,000$125,000 USD
Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
  

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.
  

Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Electronics

Referrals increase your chances of interviewing at LG Electronics North America by 2x

Get notified about new Logistics Operations Manager jobs in Englewood Cliffs, NJ .

Carlstadt, NJ $90,000.00-$110,000.00 2 months ago

New York City Metropolitan Area 2 weeks ago

New York, NY $100,000.00-$130,000.00 4 days ago

Program Manager with Operations/ Logistics Experience - Remote

Senior Operations Supervisor - Transportation (Supply Chain/Logistics)

Jersey City, NJ $60,400.00-$81,400.00 1 week ago

Elizabeth, NJ $67,652.00-$83,200.00 1 week ago

Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations

General Manager - Cannabis Manufacturing

New York, NY $180,000.00-$200,000.00 2 days ago

Overnight Operations Manager, Food Manufacturing

New York City Metropolitan Area $28.15-$29.60 2 days ago

Head of Crisis Management, North America

Parsippany, NJ $150,000.00-$226,000.00 1 day ago

Customer Collaboration Manager, Supply Chain - Personal Health (Stamford CT)

Stamford, CT $122,640.00-$196,224.00 2 weeks ago

Supply Chain Engineering Manager- CAPEX Projects

Purchase, NY $106,400.00-$178,100.00 3 days ago

Client Service Manager - Elmont based Global Logistics Tech Firm

Elmont, NY $70,000.00-$100,000.00 4 days ago

Event & Venue Logistics Manager - Financial Services Industry

New York City Metropolitan Area $90,000.00-$110,000.00 2 weeks ago

Fort Lee, NJ $64,350.00-$78,750.00 1 day ago

Proposal Manager - Transportation (Canada-Northeast US Team)

New York, NY $95,000.00-$120,000.00 6 days ago

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

New York, NY $141,200.00-$258,900.00 2 weeks ago

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

Secaucus, NJ $141,200.00-$258,900.00 2 weeks ago

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

Jericho, NY $141,200.00-$258,900.00 2 weeks ago

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

Hoboken, NJ $141,200.00-$258,900.00 2 weeks ago

Brooklyn, NY $64,350.00-$78,750.00 2 days ago

Brooklyn, NY $83,000.00-$91,500.00 1 day ago

New York, NY $83,000.00-$91, hours ago

New York, NY $83,000.00-$91, hours ago

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

Stamford, CT $141,200.00-$258,900.00 2 weeks ago

New York, NY $95,000.00-$142,550.00 3 weeks ago

Marketing Manager (REMOTE) - (Supply Chain, or Customer Service)

Manager, SAP Extended Warehouse Management

New York, NY $64,350.00-$78,750.00 1 day ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr