Employee Benefits Account Manager

General Description: Manages the service and retention of clients as a dedicated day-to-day contactResponsibilities:Manage a book of business in conjunction with Producer/Consultant, primarily comprised of fully insured and level funded clientsProvide proactive and personalized support to assigned clients and their employeesAct as the primary contact between clients and carriers/administratorsEducate, advise and aid clients on all Compliance topics, including but not limited to ERISA, COBRA, ACA, and FMLAImplement insurance contracts for existing and new clientsAdminister a variety of programs such as EAP, wellness, benefits administration technology, tax sheltered accounts, pharmacy, etc.Develop employee communications for policy renewals, enrollment procedures, benefit changes and/or clarificationsAddress client issues related to billing, eligibility, claims, etc.Prepare materials for client meetingsCoordinate, manage and attend client meetings both in person and virtuallyInitiate client cross-selling opportunities and develop client accountsAssist Producer/Consultant with new business opportunitiesManage Policy Renewal and Open Enrollment processRequest, analyze and compare carrier/administrator proposalsDevelop renewal analysis, plan modeling, contribution illustrations, and cost reduction strategiesConduct on-site employee meetings to educate and communicate benefit plansPrepare documents for contractual changes and new carrier/administrator implementationsKnowledge, Skills and Abilities: 2-4 years' experience in employee benefits industry, college degree preferred Establish effective working relationships with clients, internal partners, and carriers/administrators Stay updated on industry changes, technology and trends Set priorities and manage deadlines Work in a fast-paced team environment with minimal instruction Carry out complex tasks with many concrete and abstract variables Organized, detail oriented and prioritizes accuracy Eager to learn new concepts and further professional development Open to feedback and coaching Comfortable with internet-based programs and Microsoft Office products Must hold or be willing to earn Life, Health, and Disability insurance license