ZipRecruiter
Customer Service Representative (Insurance Verification Specialist)
ZipRecruiter, Myrtle Point, Oregon, United States, 97458
Job DescriptionJob Description
Job Title : Customer Service Representative (Insurance Verification Specialist)
Duration : 24 months of contract with possible extension or conversion
Location :
Remote
Job Description:
Manage Program wide fax number and distribute faxes to appropriate team members by uploading into program software.
Answer program 800 phone line.
Provides support for inquiries from internal and external customers regarding account/authorization status.
Maintains updated information on patient accounts.
Handles internal and external customer inquiries regarding authorization status
and insurance verification history.
Actively participates in team initiatives and in team status meetings; Additional team activities, projects, and workflow as assigned.
Actively participates in process and service improvement activities.
Encourages and supports staff members in the pursuit of service excellence.
Develops understanding of Medtronic therapies within pain interventions space
Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.
Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.
Research issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
Initiates follow-up activities regarding open authorizations and makes written and verbal inquiries to payors. Analyzes and problem-solves account issues to full resolution.
Answers all calls and inquiries with professionalism and seeks to have “one call resolution.”
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities
Job Title : Customer Service Representative (Insurance Verification Specialist)
Duration : 24 months of contract with possible extension or conversion
Location :
Remote
Job Description:
Manage Program wide fax number and distribute faxes to appropriate team members by uploading into program software.
Answer program 800 phone line.
Provides support for inquiries from internal and external customers regarding account/authorization status.
Maintains updated information on patient accounts.
Handles internal and external customer inquiries regarding authorization status
and insurance verification history.
Actively participates in team initiatives and in team status meetings; Additional team activities, projects, and workflow as assigned.
Actively participates in process and service improvement activities.
Encourages and supports staff members in the pursuit of service excellence.
Develops understanding of Medtronic therapies within pain interventions space
Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.
Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.
Research issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
Initiates follow-up activities regarding open authorizations and makes written and verbal inquiries to payors. Analyzes and problem-solves account issues to full resolution.
Answers all calls and inquiries with professionalism and seeks to have “one call resolution.”
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities