Cathleen Stone Island
Position Summary
The Development Data and Reporting Manager is responsible for the CSIOBS Development CRM, Raiser's Edge NXT database and has oversight of all donor information. They are responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, event registration, and tracking fundraising activity and communications. The Chief Advancement Officer and members of the Development team are evaluating a potential CRM migration from Raiser's Edge NXT to Salesforce. Experience with both platforms and data migration projects a plus!
The Development Data and Reporting Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Raiser's Edge for both fundraising and organization-wide initiatives. The Development Data and Reporting Manager reports to the Director of Development Operations.
About You You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You are passionate about outdoor exploration and experiential learning.
Key Responsibilities Gift Processing & Donor Acknowledgment
Accurately process daily and recurring gifts, pledges, and event registrations in the donor database.
Generate and track acknowledgment letters, tribute notifications, and stewardship communications in a timely manner.
Manage pledge reminders, matching gift requests, and gift adjustments as needed.
Maintain secure handling of donor payment information in compliance with PCI standards.
Database & Data Integrity
Serve as the primary administrator for the donor CRM (Raiser's Edge NXT), maintaining accurate and complete records for all constituents. Experience with Salesforce a plus.
Develop and document policies for data entry, coding, and reporting to ensure consistency across the organization.
Conduct regular audits, clean-up projects, and updates (including NCOA address updates and deceased record checks).
Coordinate with finance staff on monthly reconciliations and annual audits.
Reporting & Analysis
Build and maintain standard fundraising reports and dashboards for leadership, board, and staff.
Create custom queries and exports for appeals, e-newsletters, and event invitations.
Track campaign performance, donor retention, and engagement metrics to inform strategy.
Systems & Process Improvement
Collaborate with staff to optimize database use across fundraising, events, alumni relations, and marketing.
Stay current on software updates and emerging tools, recommending enhancements where appropriate.
Support integration of the CRM with online giving, email marketing, and event registration platforms.
Event & Campaign Support
Provide registration and data support for annual fundraising events, including the Gala and community paddles.
Assist with guest list management, seating charts, and on-site registration check-in.
Qualifications
Bachelor’s degree or equivalent experience.
3+ years’ experience managing a fundraising database (Salesforce, Raiser's Edge, or similar).
Strong attention to detail, accuracy, and confidentiality in handling donor information.
Advanced proficiency in Excel and experience creating queries, reports, and mail merges.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong interpersonal skills and a collaborative, customer-service mindset.
Commitment to the mission of Outward Bound and enthusiasm for outdoor experiential education.
Flexibility to occasionally work evenings and weekends for events.
Location & Other Requirements This salaried position will require occasional night and weekend work. Administrative staff at CSIOBS work a hybrid schedule. Employees work out of our local office in Boston’s Seaport Neighborhood. Occasionally you will be required to go to our island in Boston Harbor for events, meetings, and trainings. Ferry transportation will be provided. A criminal background check is required for this position.
Compensation This is a full-time, exempt position with a salary of $65,000 per year.
Our Benefits We are committed to staff learning, growth, and development. Our holistic investment includes the following:
Medical insurance with up to 80% employer contribution
Dental, vision, FSA, life, and disability insurance plans
401(K) and Employer Match
Generous paid time off, including 17 vacation days, 20 personal days, and 13 company-wide holidays
Individual, local, regional, and national training
A commitment to developing leaders from within the organization
An organizational culture that supports staff well-being and holistic self-care
Ample opportunities to connect with the students and communities we serve
How to Apply Select “Apply for this Position” below to submit a resume and a compelling cover letter addressed to Jessica Thompson Somol, Chief Advancement Officer by August 25th.
Our Commitment to Equity, Diversity, Inclusion, and Belonging Our staff and board care deeply about social justice, equity, and diverse perspectives and backgrounds, creating a rich environment and enhancing our ability to pursue our mission. We hope you will join us as we continue to make a diverse organization that fosters a work environment where people from all back grounds are welcomed and valued.
Equal Opportunity Employer Cathleen Stone Island Outward Bound School is an equal opportunity employer and actively seeks staff that is as diverse as the communities it serves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cathleen Stone Island Outward Bound School has a zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority.
#J-18808-Ljbffr
The Development Data and Reporting Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Raiser's Edge for both fundraising and organization-wide initiatives. The Development Data and Reporting Manager reports to the Director of Development Operations.
About You You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You are passionate about outdoor exploration and experiential learning.
Key Responsibilities Gift Processing & Donor Acknowledgment
Accurately process daily and recurring gifts, pledges, and event registrations in the donor database.
Generate and track acknowledgment letters, tribute notifications, and stewardship communications in a timely manner.
Manage pledge reminders, matching gift requests, and gift adjustments as needed.
Maintain secure handling of donor payment information in compliance with PCI standards.
Database & Data Integrity
Serve as the primary administrator for the donor CRM (Raiser's Edge NXT), maintaining accurate and complete records for all constituents. Experience with Salesforce a plus.
Develop and document policies for data entry, coding, and reporting to ensure consistency across the organization.
Conduct regular audits, clean-up projects, and updates (including NCOA address updates and deceased record checks).
Coordinate with finance staff on monthly reconciliations and annual audits.
Reporting & Analysis
Build and maintain standard fundraising reports and dashboards for leadership, board, and staff.
Create custom queries and exports for appeals, e-newsletters, and event invitations.
Track campaign performance, donor retention, and engagement metrics to inform strategy.
Systems & Process Improvement
Collaborate with staff to optimize database use across fundraising, events, alumni relations, and marketing.
Stay current on software updates and emerging tools, recommending enhancements where appropriate.
Support integration of the CRM with online giving, email marketing, and event registration platforms.
Event & Campaign Support
Provide registration and data support for annual fundraising events, including the Gala and community paddles.
Assist with guest list management, seating charts, and on-site registration check-in.
Qualifications
Bachelor’s degree or equivalent experience.
3+ years’ experience managing a fundraising database (Salesforce, Raiser's Edge, or similar).
Strong attention to detail, accuracy, and confidentiality in handling donor information.
Advanced proficiency in Excel and experience creating queries, reports, and mail merges.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong interpersonal skills and a collaborative, customer-service mindset.
Commitment to the mission of Outward Bound and enthusiasm for outdoor experiential education.
Flexibility to occasionally work evenings and weekends for events.
Location & Other Requirements This salaried position will require occasional night and weekend work. Administrative staff at CSIOBS work a hybrid schedule. Employees work out of our local office in Boston’s Seaport Neighborhood. Occasionally you will be required to go to our island in Boston Harbor for events, meetings, and trainings. Ferry transportation will be provided. A criminal background check is required for this position.
Compensation This is a full-time, exempt position with a salary of $65,000 per year.
Our Benefits We are committed to staff learning, growth, and development. Our holistic investment includes the following:
Medical insurance with up to 80% employer contribution
Dental, vision, FSA, life, and disability insurance plans
401(K) and Employer Match
Generous paid time off, including 17 vacation days, 20 personal days, and 13 company-wide holidays
Individual, local, regional, and national training
A commitment to developing leaders from within the organization
An organizational culture that supports staff well-being and holistic self-care
Ample opportunities to connect with the students and communities we serve
How to Apply Select “Apply for this Position” below to submit a resume and a compelling cover letter addressed to Jessica Thompson Somol, Chief Advancement Officer by August 25th.
Our Commitment to Equity, Diversity, Inclusion, and Belonging Our staff and board care deeply about social justice, equity, and diverse perspectives and backgrounds, creating a rich environment and enhancing our ability to pursue our mission. We hope you will join us as we continue to make a diverse organization that fosters a work environment where people from all back grounds are welcomed and valued.
Equal Opportunity Employer Cathleen Stone Island Outward Bound School is an equal opportunity employer and actively seeks staff that is as diverse as the communities it serves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cathleen Stone Island Outward Bound School has a zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority.
#J-18808-Ljbffr