Nisga'a TEK LLC
Project Manager I (Quality Control Lead)
Nisga'a TEK LLC, Washington, District of Columbia, us, 20022
Project Manager I (Quality Control Lead)
Join to apply for the
Project Manager I (Quality Control Lead)
role at
Nisga'a Tek, LLC Project Manager I (Quality Control Lead)
1 week ago Be among the first 25 applicants Join to apply for the
Project Manager I (Quality Control Lead)
role at
Nisga'a Tek, LLC Overview
Please note that this position is contingent upon the successful award of a contract currently under bid. Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.
Summary:
The Project Manager I (Quality Control Lead) shall furnish a detailed SOP that describes the specific processes and procedures for implementing and maintaining high-quality services, work products / deliverables, and meeting/exceeding the standards while ensuring excellent customer experience.
Responsibilities
Essential Job Functions:
Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service Monitoring and ensuring that staff comply with documented processes and procedures Remediation of complaints from customers and other support groups Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups. How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels. Identify and implement process improvements based on performance data, lessons learned, and stakeholder feedback Develop a framework for capturing and sharing best practices and lessons learned across teams Recommend and support the implementation of new communication channels to enhance collaboration and transparency
Qualifications
Necessary Skills and Knowledge:
In depth knowledge of service desk best practices Strong understanding of federal contract performance standards and quality control methodologies Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills
Minimum Qualifications:
Minimum three (3) years experience performing quality control Ability to pass a background, credit check, and drug test
Preferred Qualifications:
Bachelor's degree
Pay And Benefits
The salary range for this position is $100,000 to $150,000 annually.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Nisga'a Tek, LLC by 2x Sign in to set job alerts for Project Manager roles.
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Join to apply for the
Project Manager I (Quality Control Lead)
role at
Nisga'a Tek, LLC Project Manager I (Quality Control Lead)
1 week ago Be among the first 25 applicants Join to apply for the
Project Manager I (Quality Control Lead)
role at
Nisga'a Tek, LLC Overview
Please note that this position is contingent upon the successful award of a contract currently under bid. Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.
Summary:
The Project Manager I (Quality Control Lead) shall furnish a detailed SOP that describes the specific processes and procedures for implementing and maintaining high-quality services, work products / deliverables, and meeting/exceeding the standards while ensuring excellent customer experience.
Responsibilities
Essential Job Functions:
Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service Monitoring and ensuring that staff comply with documented processes and procedures Remediation of complaints from customers and other support groups Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups. How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels. Identify and implement process improvements based on performance data, lessons learned, and stakeholder feedback Develop a framework for capturing and sharing best practices and lessons learned across teams Recommend and support the implementation of new communication channels to enhance collaboration and transparency
Qualifications
Necessary Skills and Knowledge:
In depth knowledge of service desk best practices Strong understanding of federal contract performance standards and quality control methodologies Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills
Minimum Qualifications:
Minimum three (3) years experience performing quality control Ability to pass a background, credit check, and drug test
Preferred Qualifications:
Bachelor's degree
Pay And Benefits
The salary range for this position is $100,000 to $150,000 annually.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Nisga'a Tek, LLC by 2x Sign in to set job alerts for Project Manager roles.
District of Columbia, United States $53.00-$63.00 2 weeks ago Safe Kids Worldwide Senior Program Manager
Washington, DC $84,718.40-$141,190.40 1 week ago Washington, DC $90.00-$100,000.00 5 days ago 100% REMOTE Project Manager role for leading Transport Company
Washington, DC $100,000.00-$120,000.00 14 hours ago Washington, DC $93,069.00-$105,001.00 2 days ago Washington, DC $73,070.40-$121,804.80 5 days ago Washington, DC $55,000.00-$64,000.00 1 week ago District of Columbia, United States 2 months ago Washington, DC $185,000.00-$225,000.00 1 week ago Washington, DC $100,000.00-$205,000.00 1 month ago Washington, DC $126,000.00-$181,000.00 2 days ago Washington, DC $90,000.00-$130,000.00 3 months ago Washington, DC $75,000.00-$90,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr