EVPassport
EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.
We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.
EVPassport is changing the EV Charging experience, and we want you to help build it.
Overview EVPassport is looking for a driven Technical Operations Engineer passionate about troubleshooting, solving complex technical challenges, and delivering exceptional customer experiences. You will serve as the technical escalation expert, providing advanced troubleshooting support for our EV charging hardware, software, and networks. You’ll work cross-functionally with Customer Success, Product Development, and Engineering teams, influencing improvements and innovation across our charging platform.
This role will be based in our Santa Monica office 4x a week.
Responsibilities
Diagnose and resolve complex technical issues in EV charging stations, encompassing hardware components, software integrations, and connectivity protocols such as OCPP
Act as the primary escalation point for internal teams and customers, providing expert analysis on hardware-software interactions and network anomalies
Lead cross-functional troubleshooting sessions, performing root-cause analysis and developing mitigation strategies to prevent recurring problems
Collaborate with engineering, product, hardware development, and external partners (e.g., OEMs, software vendors) to pinpoint issues and influence system improvements
Design and implement process automations and tools to streamline issue triage, diagnostics, and reporting
Develop and maintain detailed SOPs for consistent handling of technical support scenarios, including onsite diagnostics when necessary
Monitor and analyze performance metrics to drive data-informed enhancements in reliability and uptime
Train support staff and end-users on platform best practices, fostering proactive issue prevention
Contribute to hardware testing, site audits, and integration validations as part of ongoing quality assurance
Handle additional technical projects as needed to support organizational goals
Additional responsibilities, projects, and tasks as assigned by the Company
Qualifications
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
3+ years of experience in the EV industry, with hands-on expertise in charging infrastructure, firmware, and IoT connectivity
Strong troubleshooting skills across hardware, software, and networks, with proficiency in tools like protocol analyzers and diagnostic software
Excellent communication abilities to explain technical details to varied audiences, including non-engineers
Experience with ticketing systems (e.g., Salesforce, Jira) and documentation platforms for managing escalations
Familiarity with EV standards like OCPP, and basic coding for debugging
Passion for clean energy technologies and a curiosity driven problem-solving mindset
It’s a Plus: Experience building automation workflows in Salesforce (e.g., Flows, Process Builder, and other automation tools)
Compensation Compensation for this role will depend on the candidate's experience and fit. We anticipate the role's base salary being in the range of $90,000-$130,000.
Our Values EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:
Customer Obsessed
– Relentlessly focused on delivering seamless experiences.
Trust by Default
– Acting with transparency and integrity.
Own the Outcome
– Taking full responsibility for delivering results.
Growth Mindset
– Continuously learning, improving, and embracing challenges.
Anything is Possible
– Challenging conventional thinking to drive innovation.
Practice Kindness
– Building a culture of respect, collaboration, and mutual support.
EVPassport is an Equal Employment Opportunity employer. We do not discriminate on the basis of protected status.
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We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.
EVPassport is changing the EV Charging experience, and we want you to help build it.
Overview EVPassport is looking for a driven Technical Operations Engineer passionate about troubleshooting, solving complex technical challenges, and delivering exceptional customer experiences. You will serve as the technical escalation expert, providing advanced troubleshooting support for our EV charging hardware, software, and networks. You’ll work cross-functionally with Customer Success, Product Development, and Engineering teams, influencing improvements and innovation across our charging platform.
This role will be based in our Santa Monica office 4x a week.
Responsibilities
Diagnose and resolve complex technical issues in EV charging stations, encompassing hardware components, software integrations, and connectivity protocols such as OCPP
Act as the primary escalation point for internal teams and customers, providing expert analysis on hardware-software interactions and network anomalies
Lead cross-functional troubleshooting sessions, performing root-cause analysis and developing mitigation strategies to prevent recurring problems
Collaborate with engineering, product, hardware development, and external partners (e.g., OEMs, software vendors) to pinpoint issues and influence system improvements
Design and implement process automations and tools to streamline issue triage, diagnostics, and reporting
Develop and maintain detailed SOPs for consistent handling of technical support scenarios, including onsite diagnostics when necessary
Monitor and analyze performance metrics to drive data-informed enhancements in reliability and uptime
Train support staff and end-users on platform best practices, fostering proactive issue prevention
Contribute to hardware testing, site audits, and integration validations as part of ongoing quality assurance
Handle additional technical projects as needed to support organizational goals
Additional responsibilities, projects, and tasks as assigned by the Company
Qualifications
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
3+ years of experience in the EV industry, with hands-on expertise in charging infrastructure, firmware, and IoT connectivity
Strong troubleshooting skills across hardware, software, and networks, with proficiency in tools like protocol analyzers and diagnostic software
Excellent communication abilities to explain technical details to varied audiences, including non-engineers
Experience with ticketing systems (e.g., Salesforce, Jira) and documentation platforms for managing escalations
Familiarity with EV standards like OCPP, and basic coding for debugging
Passion for clean energy technologies and a curiosity driven problem-solving mindset
It’s a Plus: Experience building automation workflows in Salesforce (e.g., Flows, Process Builder, and other automation tools)
Compensation Compensation for this role will depend on the candidate's experience and fit. We anticipate the role's base salary being in the range of $90,000-$130,000.
Our Values EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:
Customer Obsessed
– Relentlessly focused on delivering seamless experiences.
Trust by Default
– Acting with transparency and integrity.
Own the Outcome
– Taking full responsibility for delivering results.
Growth Mindset
– Continuously learning, improving, and embracing challenges.
Anything is Possible
– Challenging conventional thinking to drive innovation.
Practice Kindness
– Building a culture of respect, collaboration, and mutual support.
EVPassport is an Equal Employment Opportunity employer. We do not discriminate on the basis of protected status.
#J-18808-Ljbffr