EVPassport
Overview
EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.
We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses. EVPassport is changing the EV Charging experience, and we want you to help build it.
Your Job Opportunity: EVPassport is looking for a driven Technical Support Engineer passionate about troubleshooting, solving complex technical challenges, and delivering exceptional customer experiences. You will serve as the technical escalation expert, providing advanced troubleshooting support for our EV charging hardware, software, and networks. You’ll work cross-functionally with Customer Success, Product Development, and Engineering teams, influencing improvements and innovation across our charging platform.
This role will be based in our Santa Monica office 4x a week.
Responsibilities
Diagnose and resolve complex technical issues in EV charging stations, encompassing hardware components, software integrations, and connectivity protocols such as OCPP
Act as the primary escalation point for internal teams and customers, providing expert analysis on hardware-software interactions and network anomalies
Lead cross-functional troubleshooting sessions, performing root-cause analysis and developing mitigation strategies to prevent recurring problems
Collaborate with engineering, product, hardware development, and external partners (e.g., OEMs, software vendors) to pinpoint issues and influence system improvements
Design and implement process automations and tools to streamline issue triage, diagnostics, and reporting
Develop and maintain detailed SOPs for consistent handling of technical support scenarios, including onsite diagnostics when necessary
Monitor and analyze performance metrics to drive data-informed enhancements in reliability and uptime
Train support staff and end-users on platform best practices, fostering proactive issue prevention
Contribute to hardware testing, site audits, and integration validations as part of ongoing quality assurance
Handle additional technical projects as needed to support organizational goals
Additional responsibilities, projects, and tasks as assigned by the Company.
Qualifications
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
3+ years of experience in the EV industry, with hands-on expertise in charging infrastructure, firmware, and IoT connectivity
Strong troubleshooting skills across hardware, software, and networks, with proficiency in tools like protocol analyzers and diagnostic software
Excellent communication abilities to explain technical details to varied audiences, including non-engineers
Experience with ticketing systems (e.g., Salesforce, Jira) and documentation platforms for managing escalations
Familiarity with EV standards like OCPP, and basic coding for debugging
Passion for clean energy technologies and a curiosity driven problem-solving mindset
Bonus It’s a Plus: Experience building automation workflows in Salesforce (e.g., Flows, Process Builder, and other automation tools).
Compensation Compensation for this role will depend on the candidate's experience and fit. We anticipate the role's base salary being in the range of $90,000-$130,000.
Our Values EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:
Customer Obsessed
– Relentlessly focused on delivering seamless experiences.
Trust by Default
– Acting with transparency and integrity.
Own the Outcome
– Taking full responsibility for delivering results.
Growth Mindset
– Continuously learning, improving, and embracing challenges.
Anything is Possible
– Challenging conventional thinking to drive innovation.
Practice Kindness
– Building a culture of respect, collaboration, and mutual support.
Application and Equal Employment Opportunity Interested in building your career at EVPassport? Get future opportunities sent straight to your email.
EVPassport is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. This position may be subject to voluntary self-identification for government reporting purposes in compliance with applicable law.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. The information will be kept confidential and used only for compliance reporting.
Disability Self-Identification
Form CC-305 | OMB Control Number 1250-0005 | Expires 04/30/2026
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis
Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses. EVPassport is changing the EV Charging experience, and we want you to help build it.
Your Job Opportunity: EVPassport is looking for a driven Technical Support Engineer passionate about troubleshooting, solving complex technical challenges, and delivering exceptional customer experiences. You will serve as the technical escalation expert, providing advanced troubleshooting support for our EV charging hardware, software, and networks. You’ll work cross-functionally with Customer Success, Product Development, and Engineering teams, influencing improvements and innovation across our charging platform.
This role will be based in our Santa Monica office 4x a week.
Responsibilities
Diagnose and resolve complex technical issues in EV charging stations, encompassing hardware components, software integrations, and connectivity protocols such as OCPP
Act as the primary escalation point for internal teams and customers, providing expert analysis on hardware-software interactions and network anomalies
Lead cross-functional troubleshooting sessions, performing root-cause analysis and developing mitigation strategies to prevent recurring problems
Collaborate with engineering, product, hardware development, and external partners (e.g., OEMs, software vendors) to pinpoint issues and influence system improvements
Design and implement process automations and tools to streamline issue triage, diagnostics, and reporting
Develop and maintain detailed SOPs for consistent handling of technical support scenarios, including onsite diagnostics when necessary
Monitor and analyze performance metrics to drive data-informed enhancements in reliability and uptime
Train support staff and end-users on platform best practices, fostering proactive issue prevention
Contribute to hardware testing, site audits, and integration validations as part of ongoing quality assurance
Handle additional technical projects as needed to support organizational goals
Additional responsibilities, projects, and tasks as assigned by the Company.
Qualifications
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
3+ years of experience in the EV industry, with hands-on expertise in charging infrastructure, firmware, and IoT connectivity
Strong troubleshooting skills across hardware, software, and networks, with proficiency in tools like protocol analyzers and diagnostic software
Excellent communication abilities to explain technical details to varied audiences, including non-engineers
Experience with ticketing systems (e.g., Salesforce, Jira) and documentation platforms for managing escalations
Familiarity with EV standards like OCPP, and basic coding for debugging
Passion for clean energy technologies and a curiosity driven problem-solving mindset
Bonus It’s a Plus: Experience building automation workflows in Salesforce (e.g., Flows, Process Builder, and other automation tools).
Compensation Compensation for this role will depend on the candidate's experience and fit. We anticipate the role's base salary being in the range of $90,000-$130,000.
Our Values EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:
Customer Obsessed
– Relentlessly focused on delivering seamless experiences.
Trust by Default
– Acting with transparency and integrity.
Own the Outcome
– Taking full responsibility for delivering results.
Growth Mindset
– Continuously learning, improving, and embracing challenges.
Anything is Possible
– Challenging conventional thinking to drive innovation.
Practice Kindness
– Building a culture of respect, collaboration, and mutual support.
Application and Equal Employment Opportunity Interested in building your career at EVPassport? Get future opportunities sent straight to your email.
EVPassport is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. This position may be subject to voluntary self-identification for government reporting purposes in compliance with applicable law.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. The information will be kept confidential and used only for compliance reporting.
Disability Self-Identification
Form CC-305 | OMB Control Number 1250-0005 | Expires 04/30/2026
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis
Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr