Bank of America
Program Manager - Client Protection Response Management
Bank of America, Charlotte, North Carolina, United States, 28245
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing programs andprojects specific to corporate change initiatives thatimpacthow the bankdoes business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiatingvertically and horizontally to obtain or leverage resources.Job expectations include deliveringregulatory and executive material and ensuringresults align to program strategy, simplification,and new capabilities. The
Red Team
helps the bank to identify and fix gaps in their fraud prevention policies, procedures and training by simulating the actions of fraudster and works across CP and GIS to develop their test scripts and simulations. Responsibilities: Definesprogram controls, processes, procedures, reporting cadence, decision governance structures,and ways of working with key stakeholders
Worksclosely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for newchangeinitiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoingkey performance indicators
Analyzes, evaluates, and overcomesprogram risks,and producesprogram reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendorsto perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders toprovide transparency intoproject issues and decisions on services, builds positiverelationships, asksquestions,andusestools to uncover root causes to challenges, identifyopportunities, and make recommendations.
LOB Specific Responsibilities: Coordinates Response to all Large-Scale Attacks & Incidents
Executes Response Management including Impact Assessment, Coordination, & Reporting
Leadership of Incident Impact Assessment & Escalation Process
Strategy Development & Execution across entire Response Management Function including: Establishing, Deploying & Improvement of Common Response Framework
Integration of Framework with Critical Escalation Paths including Sr Leaders, Legal, Risk & various FLUs
Lead the ongoing analysis and response of the E2E client journey process gaps, and the associated process design work to address those gaps.
Lead a Red Team with representation across Client Protection, that will identify and design solutions for our Fraud & Claims process vulnerabilities.
Ongoing journey mapping by product to understand: Client experience
Opportunities
Vulnerabilities in our products that could be exploited.
Required Qualifications: 2+ years Project Management experience
Industry Fraud Knowledge
Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed
Ability to effectively matrix manage several resources across several businesses within the bank
Microsoft Office proficiency, specifically Excel & PowerPoint
Desired Qualifications: Bachelor's degree preferably in Business Admin.
Project Management certification
Fraud Knowledge - specifically a background in data management or strategy creation
Skills: Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Risk Management
Process Design
Process Performance Management
Oral Communications
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100) Pay and benefits information Pay range $115,000.00 - $167,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr
Job Description:
This job is responsible for overseeing programs andprojects specific to corporate change initiatives thatimpacthow the bankdoes business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiatingvertically and horizontally to obtain or leverage resources.Job expectations include deliveringregulatory and executive material and ensuringresults align to program strategy, simplification,and new capabilities. The
Red Team
helps the bank to identify and fix gaps in their fraud prevention policies, procedures and training by simulating the actions of fraudster and works across CP and GIS to develop their test scripts and simulations. Responsibilities: Definesprogram controls, processes, procedures, reporting cadence, decision governance structures,and ways of working with key stakeholders
Worksclosely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for newchangeinitiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoingkey performance indicators
Analyzes, evaluates, and overcomesprogram risks,and producesprogram reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendorsto perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders toprovide transparency intoproject issues and decisions on services, builds positiverelationships, asksquestions,andusestools to uncover root causes to challenges, identifyopportunities, and make recommendations.
LOB Specific Responsibilities: Coordinates Response to all Large-Scale Attacks & Incidents
Executes Response Management including Impact Assessment, Coordination, & Reporting
Leadership of Incident Impact Assessment & Escalation Process
Strategy Development & Execution across entire Response Management Function including: Establishing, Deploying & Improvement of Common Response Framework
Integration of Framework with Critical Escalation Paths including Sr Leaders, Legal, Risk & various FLUs
Lead the ongoing analysis and response of the E2E client journey process gaps, and the associated process design work to address those gaps.
Lead a Red Team with representation across Client Protection, that will identify and design solutions for our Fraud & Claims process vulnerabilities.
Ongoing journey mapping by product to understand: Client experience
Opportunities
Vulnerabilities in our products that could be exploited.
Required Qualifications: 2+ years Project Management experience
Industry Fraud Knowledge
Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed
Ability to effectively matrix manage several resources across several businesses within the bank
Microsoft Office proficiency, specifically Excel & PowerPoint
Desired Qualifications: Bachelor's degree preferably in Business Admin.
Project Management certification
Fraud Knowledge - specifically a background in data management or strategy creation
Skills: Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Risk Management
Process Design
Process Performance Management
Oral Communications
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100) Pay and benefits information Pay range $115,000.00 - $167,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr