ION
Join to apply for the
Senior Technical Account Manager
role at
ION Join to apply for the
Senior Technical Account Manager
role at
ION The Role
As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice. The Role
As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice.
Key Responsibilities
Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts
Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives
Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases
Manage client relationships, to ensure and mature high-quality interactions (responsiveness, precision, fitness, proactiveness)
Build close long-term relationships with assigned customers; proactively anticipating client challenges and risks while driving remediation plans to minimize churn
Monitor implementation, usage, customer health, competitive landscape, and other relevant data - in order to create a retention/advancement strategy
Profile and sanity review initiative requirements, during origination stage
Develop leads and connections with ION commercial account managers to aid growth opportunities (upsell and cross-sell)
Aid harmonization of client initiatives & associated priorities, in tandem with the ION Project Delivery, Client Services & Product practices
Manage a robust feedback loop to continually promote appropriate customer experience improvement
Adjacent Teamwork Duties To Drive Success
Fluidly work with ION Commercial Account Managers to align overall customer success
Coordinate metrics/status/escalations with Client Services and Project Delivery
Contribute to ION customer-success automation-initiatives
Other Duties
We might ask you to perform other tasks and duties as your role expands.
Required Skills, Experience, And Qualifications
Proven track record in high-touch enterprise segments with B2B enterprise software platforms
Foreign Exchange and/or general Capital Markets domain experience at technology firms and/or financial institutions
Problem solving & consultative mindset to collaborate with clients on joint responsibilities
Ability to synthesize information from clients and internally
Commercial savviness (although not a direct commercial sales role)
Preferred
Predilection for customer success automation
(New York only*)
Estimated Salary range:
95,000 USD - 130,000 USD
*Note: Disclosure as required by NY law
About Us
Were a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, weve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the worlds leading corporations, including 50% of the Fortune 500 and 30% of the worlds central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the worlds leading banks and broker-dealers use our electronic trading platforms to operate the worlds financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Seniority level
Seniority level
Mid-Senior level Employment type
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Full-time Job function
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Technical Account Manager
role at
ION Join to apply for the
Senior Technical Account Manager
role at
ION The Role
As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice. The Role
As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice.
Key Responsibilities
Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts
Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives
Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases
Manage client relationships, to ensure and mature high-quality interactions (responsiveness, precision, fitness, proactiveness)
Build close long-term relationships with assigned customers; proactively anticipating client challenges and risks while driving remediation plans to minimize churn
Monitor implementation, usage, customer health, competitive landscape, and other relevant data - in order to create a retention/advancement strategy
Profile and sanity review initiative requirements, during origination stage
Develop leads and connections with ION commercial account managers to aid growth opportunities (upsell and cross-sell)
Aid harmonization of client initiatives & associated priorities, in tandem with the ION Project Delivery, Client Services & Product practices
Manage a robust feedback loop to continually promote appropriate customer experience improvement
Adjacent Teamwork Duties To Drive Success
Fluidly work with ION Commercial Account Managers to align overall customer success
Coordinate metrics/status/escalations with Client Services and Project Delivery
Contribute to ION customer-success automation-initiatives
Other Duties
We might ask you to perform other tasks and duties as your role expands.
Required Skills, Experience, And Qualifications
Proven track record in high-touch enterprise segments with B2B enterprise software platforms
Foreign Exchange and/or general Capital Markets domain experience at technology firms and/or financial institutions
Problem solving & consultative mindset to collaborate with clients on joint responsibilities
Ability to synthesize information from clients and internally
Commercial savviness (although not a direct commercial sales role)
Preferred
Predilection for customer success automation
(New York only*)
Estimated Salary range:
95,000 USD - 130,000 USD
*Note: Disclosure as required by NY law
About Us
Were a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, weve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the worlds leading corporations, including 50% of the Fortune 500 and 30% of the worlds central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the worlds leading banks and broker-dealers use our electronic trading platforms to operate the worlds financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Software Development Referrals increase your chances of interviewing at ION by 2x Sign in to set job alerts for Senior Technical Account Manager roles.
Principal Customer Success Manager - Learning (Global Customers)
New York, NY $115,000.00-$186,000.00 4 days ago Customer Success Manager, Enterprise Accounts
New York, NY $75,000.00-$100,000.00 6 days ago New York, NY $125,000.00-$175,000.00 2 weeks ago Senior Customer Success Manager (SMB / Sales / Account Management Experience)
New York City Metropolitan Area 2 months ago New York, NY $85,000.00-$150,000.00 1 week ago New York, NY $150,000.00-$200,000.00 1 month ago Spring by Citi Payments Sales Solutions Architect, SVP
New York, NY $163,600.00-$245,400.00 4 days ago Customer Success Manager - Strategic Accounts
New York, NY $130,000.00-$170,000.00 6 days ago Customer Success Manager, Large Customer Sales
New York, NY $103,000.00-$148,000.00 5 hours ago Technical Account Manager - ADSP, Supply Desk, Supply Desk Operations
New York, NY $126,500.00-$203,550.00 4 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago Senior Customer Success Manager, Strategic Accounts
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Sr. Customer Success Manager, Amazon Retail Ad Service
New York, NY $99,500.00-$212,800.00 4 days ago New York, NY $120,000.00-$150,000.00 2 weeks ago New York, NY $136,000.00-$168,000.00 5 days ago Senior Mid Market Customer Success Manager
New York, NY $45,000.00-$55,000.00 17 hours ago Customer Success Manager / Sell-Side (NY preferred)
Salesforce Solution Architect - Remote (Fulltime)
Whippany, NJ $190,000.00-$210,000.00 1 month ago New York, NY $93,000.00-$151,000.00 1 week ago Manager, Enterprise Customer Success (NYC)
New York, NY $140,000.00-$170,000.00 1 week ago New York, NY $122,000.00-$134,200.00 2 weeks ago New York, NY $105,000.00-$130,000.00 4 days ago Sr. Customer Success Manager, Amazon Retail Ad Service
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New York, NY $70,000.00-$150,000.00 1 month ago Solutions Architect (Hybrid - Flexible Options)
Newark, NJ $175,000.00-$200,000.00 2 weeks ago Solutions Architect, NTT Global Alliance
Associate Director Solution Architect - AI
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr