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Job Description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
At StubHub, we're not just selling tickets; we're elevating the entire live event experience.
Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen. Why We Need You Imagine a world where attending any live event is just a click awaya world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin. Location: Hybrid (3 days in office/2 days remote) New York, NY or Santa Monica, CA About the team: Operations is the group of teams responsible for the post-purchase customer journey for fans, comprising three sub-teams: Customer Success Technology, Fulfillment, and Supply Quality. Our Customer Success Technology division ensures the best post-purchase experiences, building tools and resources for fans and support agents. Fulfillment Operations focus on ensuring valid tickets are delivered to customers, maintaining systems for zero breakage. Supply Quality provides fans with the best inventory globally. We are customer obsessed, experimenting to improve consumer experience, backing every order with technology for confidence in buying and selling tickets. Every engineer is an owner, driving innovation from ideation to delivery, celebrating successes, and fostering growth in a safe environment. What You'll Do Build the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Develop software solutions to enhance scalability and functionality of our global ticketing platform. Use your understanding of software architecture to anticipate user needs. Collaborate across teams to pioneer new features and redefine event attendance. Integrate feedback and real-world metrics into development cycles for continuous improvement. What You've Done At least 5-7 years of professional experience in software development with languages like C#, Java, Python, or Go. Experience designing and implementing robust, mission-critical systems. Proven ability to solve complex problems with significant business impact. Ability to learn new coding platforms, frameworks, and tools. Understanding of the full software development lifecycle, including coding standards, code reviews, source control, build processes, testing, and operations. It Would Be Nice If You have experience with large models (LLMs) or chatbots. You have worked with real-time ticketing or similar e-commerce platforms. You have a user-centric design approach. You thrive in fast-paced environments and enjoy solving complex problems. You have a passion for live events. What We Offer: Accelerated Growth Environment:
For skill and knowledge enhancement, with autonomy for experiments. Top Tier Compensation:
Competitive salary, equity, and impact-based upside. Flexible Time Off:
Unlimited Flex Time Off for work-life balance. Benefits:
401k, health, vision, dental insurance options. The salary range is $200,000$300,000 USD. Actual compensation varies based on qualifications, skills, experience, and competencies. This includes base salary, equity, 401(k), paid time off, parental leave, and health benefits. About Us StubHub is the leading marketplace for tickets to live events worldwide, servicing customers in 195 countries with over 300 million tickets annually. We offer a safe, convenient platform for memorable experiences. Join us for a front-row seat to the action. For California applicants: California Job Applicant Privacy Notice available here. We are an equal opportunity employer, valuing diversity and inclusion, and do not discriminate based on any protected status. #J-18808-Ljbffr
Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen. Why We Need You Imagine a world where attending any live event is just a click awaya world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin. Location: Hybrid (3 days in office/2 days remote) New York, NY or Santa Monica, CA About the team: Operations is the group of teams responsible for the post-purchase customer journey for fans, comprising three sub-teams: Customer Success Technology, Fulfillment, and Supply Quality. Our Customer Success Technology division ensures the best post-purchase experiences, building tools and resources for fans and support agents. Fulfillment Operations focus on ensuring valid tickets are delivered to customers, maintaining systems for zero breakage. Supply Quality provides fans with the best inventory globally. We are customer obsessed, experimenting to improve consumer experience, backing every order with technology for confidence in buying and selling tickets. Every engineer is an owner, driving innovation from ideation to delivery, celebrating successes, and fostering growth in a safe environment. What You'll Do Build the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Develop software solutions to enhance scalability and functionality of our global ticketing platform. Use your understanding of software architecture to anticipate user needs. Collaborate across teams to pioneer new features and redefine event attendance. Integrate feedback and real-world metrics into development cycles for continuous improvement. What You've Done At least 5-7 years of professional experience in software development with languages like C#, Java, Python, or Go. Experience designing and implementing robust, mission-critical systems. Proven ability to solve complex problems with significant business impact. Ability to learn new coding platforms, frameworks, and tools. Understanding of the full software development lifecycle, including coding standards, code reviews, source control, build processes, testing, and operations. It Would Be Nice If You have experience with large models (LLMs) or chatbots. You have worked with real-time ticketing or similar e-commerce platforms. You have a user-centric design approach. You thrive in fast-paced environments and enjoy solving complex problems. You have a passion for live events. What We Offer: Accelerated Growth Environment:
For skill and knowledge enhancement, with autonomy for experiments. Top Tier Compensation:
Competitive salary, equity, and impact-based upside. Flexible Time Off:
Unlimited Flex Time Off for work-life balance. Benefits:
401k, health, vision, dental insurance options. The salary range is $200,000$300,000 USD. Actual compensation varies based on qualifications, skills, experience, and competencies. This includes base salary, equity, 401(k), paid time off, parental leave, and health benefits. About Us StubHub is the leading marketplace for tickets to live events worldwide, servicing customers in 195 countries with over 300 million tickets annually. We offer a safe, convenient platform for memorable experiences. Join us for a front-row seat to the action. For California applicants: California Job Applicant Privacy Notice available here. We are an equal opportunity employer, valuing diversity and inclusion, and do not discriminate based on any protected status. #J-18808-Ljbffr