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Fire and Rescue Dispatch
This is specialized communications work in receiving and dispatching accurate information to appropriate emergency personnel (Police, Fire, Medical), on an assigned shift. Work involves responsibility for the operation of a specialized radio, utilizing multiple channels and frequencies, and receiving varied calls for police, fire, and emergency medical services by radio, telephone, or computer, in a communications center. Position requires fast, efficient, and accurate receiving, dispatching, and processing of calls and messages to appropriate vehicles and personnel. Employees work under general supervision with considerable independence, subject to special instructions or orders to meet special operating circumstances or emergencies. Responsibilities include: Receiving and prioritizing emergency and non-emergency calls and complaints from the public concerning crimes, fires, and medical emergencies; questions the caller to determine the nature of the problem; enters information into a CAD System, verifying the location and determining the appropriate responder; maintains verbal contact with the caller for the purpose of updating in-progress calls and continually updates responding units. Dispatching personnel and appropriate equipment to the scene of an emergency, while maintaining radio contact, giving location and description of the situation. Dispatching city service vehicles and other equipment as required Maintaining contact with units on assignments, maintaining status and location of all units. Enters, updates, and retrieves information from computer systems Monitors multiple radio frequencies simultaneously Maintains physical and electronic files of stolen cars, guns, and articles; obtains and disseminates additional information on these items Maintains outstanding warrant files Maintains computer files of police and fire related records Operates as a liaison between agencies Relays administration messages May provide on the job training for new or existing employees Performs related work as required Qualifications include: Minimum Education, Training, Experience: High School diploma or GED certificate. Some experience in operating communications equipment and basic computers. Physical Requirements: Work is essentially sedentary with occasional walking, bending, and lifting objects less than 25 pounds. Work requires the ability to sit for extended periods of time, and requires continuous, repetitive hand/arm movement. Other Requirements: Must possess a valid Alabama driver's license Must complete a pre-employment background screen Must pass a pre-employment drug screen Knowledge, Skills, and Abilities: Considerable knowledge of the geography of the city, location of streets and important buildings. Good diction and clear voice Requires regular and prompt attendance plus the ability to work well with others and work as a team Proficient skill in the operation of telephone and radio equipment Proficient skill in operating a keyboard Ability to understand and follow moderately complex oral and written instructions Ability to learn the proper use of a multi-functional dispatch console with an integrated assortment of communications equipment, including a digital playback unit, multi-functional radio/telephone system and the computer aided dispatch system (CAD). Ability to listen and fully understand what a caller is saying as well as differentiate and note background noises (gunshots, yelling, etc.) Ability to multi-task well Ability to work in a fast-paced, harried atmosphere, confronted by disturbing or stressful call situations Ability to learn and comprehend the police phonetic alphabet and ten codes Ability to think and act quickly, calmly, and accurately in an emergency and under stress Ability to effectively and calmly communicate with and elicit information from upset and irate citizens Ability to spell and type correctly Skill in the operation of a video display and computer terminal Ability to pass the Alabama State Public Safety Telecommunicator certification Ability to pass Alabama Emergency Medical Dispatch certification Must qualify for and pass NCIC certification The City of Cullman provides the following benefits for full time employees: Medical and Dental Insurance AirMed Care Network (free membership for full time employees and their dependents) Cullman Wellness and Aquatic Center (free membership for all full time employees) RSA (Retirement Systems of Alabama) Retirement Benefits Paid Life Insurance Coverage Education Incentives Earned Vacation and Sick Leave Paid Time Off For Jury Duty Paid Holidays including New Year's Day, MLK, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day City of Cullman Fire and Rescue 1920 Butler Street NW Cullman, Alabama, 35055 256-775-7186
This is specialized communications work in receiving and dispatching accurate information to appropriate emergency personnel (Police, Fire, Medical), on an assigned shift. Work involves responsibility for the operation of a specialized radio, utilizing multiple channels and frequencies, and receiving varied calls for police, fire, and emergency medical services by radio, telephone, or computer, in a communications center. Position requires fast, efficient, and accurate receiving, dispatching, and processing of calls and messages to appropriate vehicles and personnel. Employees work under general supervision with considerable independence, subject to special instructions or orders to meet special operating circumstances or emergencies. Responsibilities include: Receiving and prioritizing emergency and non-emergency calls and complaints from the public concerning crimes, fires, and medical emergencies; questions the caller to determine the nature of the problem; enters information into a CAD System, verifying the location and determining the appropriate responder; maintains verbal contact with the caller for the purpose of updating in-progress calls and continually updates responding units. Dispatching personnel and appropriate equipment to the scene of an emergency, while maintaining radio contact, giving location and description of the situation. Dispatching city service vehicles and other equipment as required Maintaining contact with units on assignments, maintaining status and location of all units. Enters, updates, and retrieves information from computer systems Monitors multiple radio frequencies simultaneously Maintains physical and electronic files of stolen cars, guns, and articles; obtains and disseminates additional information on these items Maintains outstanding warrant files Maintains computer files of police and fire related records Operates as a liaison between agencies Relays administration messages May provide on the job training for new or existing employees Performs related work as required Qualifications include: Minimum Education, Training, Experience: High School diploma or GED certificate. Some experience in operating communications equipment and basic computers. Physical Requirements: Work is essentially sedentary with occasional walking, bending, and lifting objects less than 25 pounds. Work requires the ability to sit for extended periods of time, and requires continuous, repetitive hand/arm movement. Other Requirements: Must possess a valid Alabama driver's license Must complete a pre-employment background screen Must pass a pre-employment drug screen Knowledge, Skills, and Abilities: Considerable knowledge of the geography of the city, location of streets and important buildings. Good diction and clear voice Requires regular and prompt attendance plus the ability to work well with others and work as a team Proficient skill in the operation of telephone and radio equipment Proficient skill in operating a keyboard Ability to understand and follow moderately complex oral and written instructions Ability to learn the proper use of a multi-functional dispatch console with an integrated assortment of communications equipment, including a digital playback unit, multi-functional radio/telephone system and the computer aided dispatch system (CAD). Ability to listen and fully understand what a caller is saying as well as differentiate and note background noises (gunshots, yelling, etc.) Ability to multi-task well Ability to work in a fast-paced, harried atmosphere, confronted by disturbing or stressful call situations Ability to learn and comprehend the police phonetic alphabet and ten codes Ability to think and act quickly, calmly, and accurately in an emergency and under stress Ability to effectively and calmly communicate with and elicit information from upset and irate citizens Ability to spell and type correctly Skill in the operation of a video display and computer terminal Ability to pass the Alabama State Public Safety Telecommunicator certification Ability to pass Alabama Emergency Medical Dispatch certification Must qualify for and pass NCIC certification The City of Cullman provides the following benefits for full time employees: Medical and Dental Insurance AirMed Care Network (free membership for full time employees and their dependents) Cullman Wellness and Aquatic Center (free membership for all full time employees) RSA (Retirement Systems of Alabama) Retirement Benefits Paid Life Insurance Coverage Education Incentives Earned Vacation and Sick Leave Paid Time Off For Jury Duty Paid Holidays including New Year's Day, MLK, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day City of Cullman Fire and Rescue 1920 Butler Street NW Cullman, Alabama, 35055 256-775-7186