Michigan Staffing
Desktop Support Specialist
We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and related applications. Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive. Administer Active Directory for user account creation, password resets, and group policy management. Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers. Install and maintain antivirus software and ensure endpoint security compliance. Assist with software deployments, updates, and patch management. Document support activities and maintain accurate asset inventory records. Provide excellent customer service and communicate technical solutions clearly to non-technical users. Requirements: Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365 suite. Experience with Active Directory administration and user management. Familiarity with antivirus solutions and endpoint security best practices. Hands-on experience with hardware troubleshooting and software installation. Excellent problem-solving skills and ability to work independently or as part of a team. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and related applications. Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive. Administer Active Directory for user account creation, password resets, and group policy management. Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers. Install and maintain antivirus software and ensure endpoint security compliance. Assist with software deployments, updates, and patch management. Document support activities and maintain accurate asset inventory records. Provide excellent customer service and communicate technical solutions clearly to non-technical users. Requirements: Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365 suite. Experience with Active Directory administration and user management. Familiarity with antivirus solutions and endpoint security best practices. Hands-on experience with hardware troubleshooting and software installation. Excellent problem-solving skills and ability to work independently or as part of a team. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.