Donohoe Companies
Join Our Team at Hampton Inn & Suites/Home2Suites Las Vegas
At
Hampton Inn & Suites/Home2 Suites Las Vegas , we are always on the lookout for the brightest and most talented professionals in the hospitality industry. Our team is dedicated to creating unforgettable experiences for our guests, and we believe that starts with hiring the best.
Working at this hotel offers a unique and exciting opportunity for several reasons. Firstly, the hotel's prime location across the street from the convention center and just a mile from UNLV makes it a hub for both business and leisure travelers. This means you'll have the chance to interact with a diverse range of guests, from conference attendees to university visitors.
The close proximity to entertainment venues like the T-Mobile Arena allows you to be part of the vibrant Las Vegas scene after your shift, where concerts and professional sports are regular events. Additionally, the Monorail station is only a quick walk away, providing easy access to the heart of Las Vegas.
Front Desk Supervisor
Position Summary
Our Front Desk Supervisor is responsible for managing and overseeing all aspects of front desk operations to ensure exceptional guest service and smooth daily functioning. This role requires strong leadership, attention to detail, and the ability to effectively coordinate with team members and other departments. The position demands flexibility and availability to work a variety of shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent service standards across all hours of operation.
As an Experienced Front Desk Supervisor, you will also welcome our guests, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience during their stay.
Essential Functions Supervise daily Front Desk operations to ensure efficient and courteous service to all guests. Promote a positive work environment by supporting high productivity, strong team morale, and outstanding guest satisfaction. Ensure compliance with all hotel policies, procedures, and brand standards. Assist the Front Office Manager in training new and existing staff on guest service protocols, hotel systems, brand expectations, and operational procedures. Oversee guest check-in and check-out processes, ensuring accuracy and adherence to established standards. Provide guests with detailed information about hotel amenities, policies, and local attractions. Manage the hotel's phone system, including transferring calls, taking accurate messages, and directing inquiries appropriately. Handle guestroom reservations, including booking, modifying, and canceling as needed. Respond promptly and professionally to guest inquiries, concerns, and complaints, coordinating with other departments to meet guest needs. Perform cashier duties, including processing payments and posting miscellaneous charges to guest accounts. Follow hotel safety and security procedures to ensure the well-being of guests and staff; remain familiar with emergency protocols. Maintain a clean, organized, and welcoming Front Office area. Communicate any guest issues, operational concerns, or staff-related matters to the Front Office Manager or Assistant Front Office Manager. Additional Responsibilities
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Education and Experience
Must have previous hotel front desk experience. Must have previous supervisory experience. Skills and Abilities
Ability to stand for extended periods. Capability to thrive in a fast-paced environment. Skill in maintaining control and composure in challenging situations, demonstrating good judgment. Strong communication and interpersonal skills.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At
Hampton Inn & Suites/Home2 Suites Las Vegas , we are always on the lookout for the brightest and most talented professionals in the hospitality industry. Our team is dedicated to creating unforgettable experiences for our guests, and we believe that starts with hiring the best.
Working at this hotel offers a unique and exciting opportunity for several reasons. Firstly, the hotel's prime location across the street from the convention center and just a mile from UNLV makes it a hub for both business and leisure travelers. This means you'll have the chance to interact with a diverse range of guests, from conference attendees to university visitors.
The close proximity to entertainment venues like the T-Mobile Arena allows you to be part of the vibrant Las Vegas scene after your shift, where concerts and professional sports are regular events. Additionally, the Monorail station is only a quick walk away, providing easy access to the heart of Las Vegas.
Front Desk Supervisor
Position Summary
Our Front Desk Supervisor is responsible for managing and overseeing all aspects of front desk operations to ensure exceptional guest service and smooth daily functioning. This role requires strong leadership, attention to detail, and the ability to effectively coordinate with team members and other departments. The position demands flexibility and availability to work a variety of shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent service standards across all hours of operation.
As an Experienced Front Desk Supervisor, you will also welcome our guests, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience during their stay.
Essential Functions Supervise daily Front Desk operations to ensure efficient and courteous service to all guests. Promote a positive work environment by supporting high productivity, strong team morale, and outstanding guest satisfaction. Ensure compliance with all hotel policies, procedures, and brand standards. Assist the Front Office Manager in training new and existing staff on guest service protocols, hotel systems, brand expectations, and operational procedures. Oversee guest check-in and check-out processes, ensuring accuracy and adherence to established standards. Provide guests with detailed information about hotel amenities, policies, and local attractions. Manage the hotel's phone system, including transferring calls, taking accurate messages, and directing inquiries appropriately. Handle guestroom reservations, including booking, modifying, and canceling as needed. Respond promptly and professionally to guest inquiries, concerns, and complaints, coordinating with other departments to meet guest needs. Perform cashier duties, including processing payments and posting miscellaneous charges to guest accounts. Follow hotel safety and security procedures to ensure the well-being of guests and staff; remain familiar with emergency protocols. Maintain a clean, organized, and welcoming Front Office area. Communicate any guest issues, operational concerns, or staff-related matters to the Front Office Manager or Assistant Front Office Manager. Additional Responsibilities
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Education and Experience
Must have previous hotel front desk experience. Must have previous supervisory experience. Skills and Abilities
Ability to stand for extended periods. Capability to thrive in a fast-paced environment. Skill in maintaining control and composure in challenging situations, demonstrating good judgment. Strong communication and interpersonal skills.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.