Golden Entertainment, Inc.
Overview
Front Desk Supervisor – Arizona Charlie’s Boulder (Las Vegas, NV) Description Summary: Supervises the day to day operations of the front office during the assigned shift to ensure prompt and accurate service for guests and that all processes and procedures are being performed appropriately. Performs the daily duties of a front desk agent in addition to supervisory duties. Essential Functions
Supervises, trains, motivates, evaluates, schedules and disciplines front office staff. Assists Director of Hotel Operations with interviewing and hiring process. Ensures established standards of front office service are achieved and guest satisfaction is maintained. Ensures staff has the proper tools in place to successfully perform their job duties. Collaborates with the Director of Hotel Operations in planning for hotel/casino promotions, special events and sales groups to ensure maximum utilization of room and block rates. Maintains necessary records and files; recommends changes in room rates as required. Investigates and resolves guest complaints and comments; follows up with the Director of Hotel Operations to resolve the matter to the guest’s satisfaction. Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts. Follows all department, property, and company policies and procedures and provides the type of guest service and handling of job responsibilities as expected of the staff. Performs other duties as assigned. Requirements
Qualifications/Requirements: Previous experience working in a front desk environment within the hospitality industry required. Previous experience in a supervisory or managerial capacity providing positive and effective leadership to others required. Previous supervisory experience in the front office of a hospitality and/or gaming company preferred. Previous experience with LMS preferred. Experience prioritizing and working with little direction or supervision. Experience with effective organization and time management involving multiple priorities. Excellent verbal and written communication skills. Outstanding guest service skills. Present a professional appearance. Ability to effectively communicate in small and large group situations, as well as one-on-one; English proficiency. Ability to present information effectively to management. Basic math skills: addition, subtraction, multiplication and division in all units of measure; use of whole numbers, fractions, and decimals. Ability to understand and apply data-driven concepts and simple statistical reasoning. Ability to define problems, collect data, establish facts, and draw valid conclusions; apply commonsense reasoning to various situations. High school graduate or equivalent. Some college preferred. Physical Requirements
Sit at a desk or table (approximately 50% of the time). Walk, stand or stoop (approximately 50% of the time). Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Maintain concentration and attention to detail for sustained periods. Vision, speech, hearing, and literacy (critical). Work inside in a noisy, smoky, and hot or cold environment. Communicate via radio. Disclaimer: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Duties may be performed with or without reasonable accommodations.
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Front Desk Supervisor – Arizona Charlie’s Boulder (Las Vegas, NV) Description Summary: Supervises the day to day operations of the front office during the assigned shift to ensure prompt and accurate service for guests and that all processes and procedures are being performed appropriately. Performs the daily duties of a front desk agent in addition to supervisory duties. Essential Functions
Supervises, trains, motivates, evaluates, schedules and disciplines front office staff. Assists Director of Hotel Operations with interviewing and hiring process. Ensures established standards of front office service are achieved and guest satisfaction is maintained. Ensures staff has the proper tools in place to successfully perform their job duties. Collaborates with the Director of Hotel Operations in planning for hotel/casino promotions, special events and sales groups to ensure maximum utilization of room and block rates. Maintains necessary records and files; recommends changes in room rates as required. Investigates and resolves guest complaints and comments; follows up with the Director of Hotel Operations to resolve the matter to the guest’s satisfaction. Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts. Follows all department, property, and company policies and procedures and provides the type of guest service and handling of job responsibilities as expected of the staff. Performs other duties as assigned. Requirements
Qualifications/Requirements: Previous experience working in a front desk environment within the hospitality industry required. Previous experience in a supervisory or managerial capacity providing positive and effective leadership to others required. Previous supervisory experience in the front office of a hospitality and/or gaming company preferred. Previous experience with LMS preferred. Experience prioritizing and working with little direction or supervision. Experience with effective organization and time management involving multiple priorities. Excellent verbal and written communication skills. Outstanding guest service skills. Present a professional appearance. Ability to effectively communicate in small and large group situations, as well as one-on-one; English proficiency. Ability to present information effectively to management. Basic math skills: addition, subtraction, multiplication and division in all units of measure; use of whole numbers, fractions, and decimals. Ability to understand and apply data-driven concepts and simple statistical reasoning. Ability to define problems, collect data, establish facts, and draw valid conclusions; apply commonsense reasoning to various situations. High school graduate or equivalent. Some college preferred. Physical Requirements
Sit at a desk or table (approximately 50% of the time). Walk, stand or stoop (approximately 50% of the time). Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Maintain concentration and attention to detail for sustained periods. Vision, speech, hearing, and literacy (critical). Work inside in a noisy, smoky, and hot or cold environment. Communicate via radio. Disclaimer: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Duties may be performed with or without reasonable accommodations.
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