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Utility Billing And Customer Service Representative
Under general supervision of the Billing and Customer Service Manager or designee, to be responsible for all cash transactions made in person at the Civic Center; answer customer inquiries and update customer records as needed; accept utility applications; perform collection activities and customer billing for the City of Ukiah utility services including electric, water, sewer and garbage; maintain financial records; provide customer service; and perform related duties as assigned. Cashiering Services: Receive and process all payments to the City of Ukiah in person or by mail, balance a standard cash drawer. Process miscellaneous payments, enter information into Milsoft and prepare daily bank deposit. Process daily checks through Remit Plus. Process returned mail. Balance customer billings, payments and adjustments with the General Ledger. Prepare daily bank deposits. Maintain and reconcile utility deposits. Audit daily transaction report for proper accounts coding. Maintain accurate aging report. Audit accounts and resolve any discrepancies or outstanding issues. Generate and reconcile varied reports, including online credit card processing. Utility Billing and Customer Services: Accept applications for new utility request, residential and commercial. Update customer records daily. Prepare and assist with the production and responsibility for mailing of the delinquent letters, final notices, and disconnection notices. Maintain current and accurate filing of service applications and service orders. Maintain and update utility forms as needed. Assist in researching prior customer history and resolving customer inquiries. Assist with customer inquiries regarding utility application process and billing. Maintain and process solar utility accounts. Coordinate service and meter read request with utility and other finance staff. Maintain and update customer records daily. Maintain statistical records for financial assistance programs and audit utility assistance agencies. Process new service requests, transfers, past due notifications, and utility disconnections within mandated timeframes. Coordinate referrals to and payments from utility assistance agencies on a weekly basis. Answer difficult and complex customer inquiries and complaints over the phone and in person using independent professional judgement to resolve and report situations. Meter Reading Support Services: Analyze, reconcile and process utility meter reading data. Assist meter readers with reads and routes, if needed and assigned. General Clerical and Administrative Support Services: Operate various office machinery such as personal computer, complex billing software, mailroom equipment, ten-key adding machine, typewriter, copier, and fax machine. Perform other duties as assigned. Provide reporting and assistance to other agencies for utility billing, as necessary.
Under general supervision of the Billing and Customer Service Manager or designee, to be responsible for all cash transactions made in person at the Civic Center; answer customer inquiries and update customer records as needed; accept utility applications; perform collection activities and customer billing for the City of Ukiah utility services including electric, water, sewer and garbage; maintain financial records; provide customer service; and perform related duties as assigned. Cashiering Services: Receive and process all payments to the City of Ukiah in person or by mail, balance a standard cash drawer. Process miscellaneous payments, enter information into Milsoft and prepare daily bank deposit. Process daily checks through Remit Plus. Process returned mail. Balance customer billings, payments and adjustments with the General Ledger. Prepare daily bank deposits. Maintain and reconcile utility deposits. Audit daily transaction report for proper accounts coding. Maintain accurate aging report. Audit accounts and resolve any discrepancies or outstanding issues. Generate and reconcile varied reports, including online credit card processing. Utility Billing and Customer Services: Accept applications for new utility request, residential and commercial. Update customer records daily. Prepare and assist with the production and responsibility for mailing of the delinquent letters, final notices, and disconnection notices. Maintain current and accurate filing of service applications and service orders. Maintain and update utility forms as needed. Assist in researching prior customer history and resolving customer inquiries. Assist with customer inquiries regarding utility application process and billing. Maintain and process solar utility accounts. Coordinate service and meter read request with utility and other finance staff. Maintain and update customer records daily. Maintain statistical records for financial assistance programs and audit utility assistance agencies. Process new service requests, transfers, past due notifications, and utility disconnections within mandated timeframes. Coordinate referrals to and payments from utility assistance agencies on a weekly basis. Answer difficult and complex customer inquiries and complaints over the phone and in person using independent professional judgement to resolve and report situations. Meter Reading Support Services: Analyze, reconcile and process utility meter reading data. Assist meter readers with reads and routes, if needed and assigned. General Clerical and Administrative Support Services: Operate various office machinery such as personal computer, complex billing software, mailroom equipment, ten-key adding machine, typewriter, copier, and fax machine. Perform other duties as assigned. Provide reporting and assistance to other agencies for utility billing, as necessary.