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Aquatics Division Customer Service And Clerical Support
This position provides customer service and clerical support to the Aquatics Division of the Park and Recreation Department. Answers telephones and takes messages. Exhibits tact and courtesy in dealing with members of the public and referring them to the appropriate departmental staff member to resolve their problems or answers their questions. Takes and records registrations and payments for classes, services and fees. Maintains and monitors the registration records. Prepares daily deposits and correspondence for the aquatic coordinator and assistant aquatic coordinator. May be responsible for opening and closing the pool and racquetball facility. Reports any unsafe conditions immediately. Prepares flyers related to facility programming. Monitors and responds to the needs of patrons especially youth. Schedules and monitors court reservations and play. Handles equipment rentals. Prepares class rosters. Assists the aquatic coordinator and the assistant aquatic coordinator in the preparation of statistical data and research. Supports the head lifeguard in monitoring facility, needs of patrons and safety concerns in the absence of the aquatic coordinator and the assistant aquatic coordinator. High school diploma or equivalent. One (1) year of experience in an office environment. Note: An equivalent combination of related training and experience may be considered. Must possess and maintain a valid Nevada or "border state" driver's license, as defined by NRS 483. Must pass a nationwide fingerprint-based record check, and a wants/warrants check. Knowledge of basic arithmetic; office procedures, practice and equipment; policies, procedures and work of the aquatics division; safe working practices; principles and practices of facility rules, policies and procedures; public relations skills. Skill in using personal computers, facsimile machines, ten-key adding machines, cash registers, and telephones. Ability to understand and carry out verbal and written instructions; work independently with minimal supervision; operate common office equipment; type a net of 45 words per minute; make mathematical calculations; review written communication with accuracy; communicate with individuals both in person and over the phone; perform varied clerical work and office procedures in compliance with standard office practices; establish and maintain effective working relationships with other employees and the public; count cash and make change accurately and quickly. Supervisory classification: No Safety Sensitive: No May be required to work an alternative or flexible work schedule, outside of normal business hours, which may include evenings, weekends, holidays, and/or extended hours. General Physical Requirements Light work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Must be able to lift a minimum of 15 pounds unassisted. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Mental Activities Upholding ethical standards and practices. Making decisions that align with City's values and ethics. Ability to notice and correct errors. Precision in completing tasks. Capacity to make informed and effective decisions. Ability to evaluate options and consequences. Understanding written documents and instructions. Interpreting and applying information from various sources. Maintaining performance under pressure. Handling challenging situations calmly. Using specific software or equipment. Understanding technical information relevant to the job. Performing basic and advanced mathematical calculations. Understanding and interpreting numerical data. Physical Activities The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Visual Acuity The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. Working Conditions The worker is subject to inside environmental conditions. Hours of work will vary Monday through Sunday. Employees may be required to accept temporary assignments as needed, with little to no notice.
This position provides customer service and clerical support to the Aquatics Division of the Park and Recreation Department. Answers telephones and takes messages. Exhibits tact and courtesy in dealing with members of the public and referring them to the appropriate departmental staff member to resolve their problems or answers their questions. Takes and records registrations and payments for classes, services and fees. Maintains and monitors the registration records. Prepares daily deposits and correspondence for the aquatic coordinator and assistant aquatic coordinator. May be responsible for opening and closing the pool and racquetball facility. Reports any unsafe conditions immediately. Prepares flyers related to facility programming. Monitors and responds to the needs of patrons especially youth. Schedules and monitors court reservations and play. Handles equipment rentals. Prepares class rosters. Assists the aquatic coordinator and the assistant aquatic coordinator in the preparation of statistical data and research. Supports the head lifeguard in monitoring facility, needs of patrons and safety concerns in the absence of the aquatic coordinator and the assistant aquatic coordinator. High school diploma or equivalent. One (1) year of experience in an office environment. Note: An equivalent combination of related training and experience may be considered. Must possess and maintain a valid Nevada or "border state" driver's license, as defined by NRS 483. Must pass a nationwide fingerprint-based record check, and a wants/warrants check. Knowledge of basic arithmetic; office procedures, practice and equipment; policies, procedures and work of the aquatics division; safe working practices; principles and practices of facility rules, policies and procedures; public relations skills. Skill in using personal computers, facsimile machines, ten-key adding machines, cash registers, and telephones. Ability to understand and carry out verbal and written instructions; work independently with minimal supervision; operate common office equipment; type a net of 45 words per minute; make mathematical calculations; review written communication with accuracy; communicate with individuals both in person and over the phone; perform varied clerical work and office procedures in compliance with standard office practices; establish and maintain effective working relationships with other employees and the public; count cash and make change accurately and quickly. Supervisory classification: No Safety Sensitive: No May be required to work an alternative or flexible work schedule, outside of normal business hours, which may include evenings, weekends, holidays, and/or extended hours. General Physical Requirements Light work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Must be able to lift a minimum of 15 pounds unassisted. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Mental Activities Upholding ethical standards and practices. Making decisions that align with City's values and ethics. Ability to notice and correct errors. Precision in completing tasks. Capacity to make informed and effective decisions. Ability to evaluate options and consequences. Understanding written documents and instructions. Interpreting and applying information from various sources. Maintaining performance under pressure. Handling challenging situations calmly. Using specific software or equipment. Understanding technical information relevant to the job. Performing basic and advanced mathematical calculations. Understanding and interpreting numerical data. Physical Activities The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Visual Acuity The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. Working Conditions The worker is subject to inside environmental conditions. Hours of work will vary Monday through Sunday. Employees may be required to accept temporary assignments as needed, with little to no notice.