United Airlines
Manager - IT Applications Development (Common Use Workstations)
United Airlines, Chicago, Illinois, United States, 60290
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Description
Job overview and responsibilities
The Manager - IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United's employee software. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.
Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners and IATA industry standards in shared workstation hardware and software(s).
Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and impactful team
Effectively handle and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Ensure technology solutions align with architectural and evolving security standards
Collaborate with senior business and technology leaders to drive important initiatives
Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership
Coordinate operational impact troubleshooting sessions, build documentation and user stories for enhancements
Manage Common Use lab space for testing, troubleshooting, and vendor certification readiness, including the addition of new vendor's equipment
Communicate across 30+ internal application teams and many external stakeholders
Report status & risks for execution to leadership with limited oversight
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree
4+ years of application delivery and life cycle management experience
Consistent record of ownership and successful delivery
Strong planning, task creation, delegation, and organizational skills
Strong verbal and written communication skills and the ability to clearly outline & communication ideas to a variety of technical and non-technical audiences
Exceptional analytical, problem-solving, and decision-making skills
Ability to quickly triage and drive the resolution effort for production support situations
Passionate about the growth, development, and success of team members
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Up to 15% travel required, from Chicago location
What will help you propel from the pack (Preferred Qualifications):
Airline industry knowledge or experience
Experience with Common Use Terminal Equipment (CUTE) or Common Use Passenger Processing Systems (CUPPS)
Experience working with operations/business critical, high-availability systems
Application management in a mix of cloud and on-prem infrastructure
Familiarity with network operations & connectivity (IP address, host name or DNS)
The base pay range for this role is $109,820.00 to $142,936.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Come join us to create what's next. Let's define tomorrow, together.
Description
Job overview and responsibilities
The Manager - IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United's employee software. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.
Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners and IATA industry standards in shared workstation hardware and software(s).
Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and impactful team
Effectively handle and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Ensure technology solutions align with architectural and evolving security standards
Collaborate with senior business and technology leaders to drive important initiatives
Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership
Coordinate operational impact troubleshooting sessions, build documentation and user stories for enhancements
Manage Common Use lab space for testing, troubleshooting, and vendor certification readiness, including the addition of new vendor's equipment
Communicate across 30+ internal application teams and many external stakeholders
Report status & risks for execution to leadership with limited oversight
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree
4+ years of application delivery and life cycle management experience
Consistent record of ownership and successful delivery
Strong planning, task creation, delegation, and organizational skills
Strong verbal and written communication skills and the ability to clearly outline & communication ideas to a variety of technical and non-technical audiences
Exceptional analytical, problem-solving, and decision-making skills
Ability to quickly triage and drive the resolution effort for production support situations
Passionate about the growth, development, and success of team members
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Up to 15% travel required, from Chicago location
What will help you propel from the pack (Preferred Qualifications):
Airline industry knowledge or experience
Experience with Common Use Terminal Equipment (CUTE) or Common Use Passenger Processing Systems (CUPPS)
Experience working with operations/business critical, high-availability systems
Application management in a mix of cloud and on-prem infrastructure
Familiarity with network operations & connectivity (IP address, host name or DNS)
The base pay range for this role is $109,820.00 to $142,936.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.