Blank Street
Overview
Increase your chances of an interview by reading the following overview of this role before making an application. At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Like the sound of this? Keep reading.
Responsibilities
As a Multi-Unit General Manager, build a world-class business and team within your neighborhood across multiple verticals. You’ll oversee 4–5 Blank Street locations and must be able to work independently as well as in a team environment. Motivate and inspire our Cafe teams to fulfill and represent Blank Street’s goals and vision. Help our team become part of the community’s infrastructure, serving customers with passion, care, and precision.
The right person is a proven operator who takes pride in delivering amazing hospitality experiences and guiding their team to do the same. You thrive serving your community and making a big local impact. You are customer-centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high-growth environments, thrive under pressure, are highly organized, and can manage competing priorities.
Our Values
DREAM BIG:
We embrace new possibilities and perspectives that go beyond the expected.
START SMALL:
We don’t wait for great things to happen—we take small steps that move us forward every day.
MAKE SOMEONE’S DAY:
We live to create moments of joy.
MOVE AS ONE:
We build better when we build together because the best customer experiences take a team.
Who We’re Looking For
3–4 years of experience managing and leading operations in high-growth hospitality/consumer brands
Experience in multi-unit or multi-department management
Track record scaling and managing hospitality teams
Track record managing inventory and supply chain ordering
Experience working in a unionized environment is a plus
Highly effective interpersonal and communication skills
Hands on and highly action-oriented
Excellent organizational skills and ability to perform under pressure and time constraints
Deep knowledge and interest in specialty coffee
What You’ll Own
Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Owning the development and growth of your teams, while also taking care of any performance related issues to support your Assistant General Managers in maintaining a world-class team
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platform
Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
All schedules and timecards completed according to state and local law
Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Ensure all locations under your leadership meet quality audit standards
Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets
Requirements
Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days)
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Parental leave
Exclusive access to Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag
Apply for this job
First Name *
Last Name *
Email *
Phone *
Resume/CV *
LinkedIn Profile
Tell us more about yourself. Why are you interested in this position at Blank Street? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information you provide will be kept confidential.
As set forth in Blank Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you belong to protected veteran categories, please indicate by selecting. As a government contractor subject to VEVRAA, we collect this information to measure outreach and recruitment effectiveness. Categories include:
A disabled veteran
A recently separated veteran
An active duty wartime or campaign badge veteran
An Armed forces service medal veteran
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Increase your chances of an interview by reading the following overview of this role before making an application. At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Like the sound of this? Keep reading.
Responsibilities
As a Multi-Unit General Manager, build a world-class business and team within your neighborhood across multiple verticals. You’ll oversee 4–5 Blank Street locations and must be able to work independently as well as in a team environment. Motivate and inspire our Cafe teams to fulfill and represent Blank Street’s goals and vision. Help our team become part of the community’s infrastructure, serving customers with passion, care, and precision.
The right person is a proven operator who takes pride in delivering amazing hospitality experiences and guiding their team to do the same. You thrive serving your community and making a big local impact. You are customer-centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high-growth environments, thrive under pressure, are highly organized, and can manage competing priorities.
Our Values
DREAM BIG:
We embrace new possibilities and perspectives that go beyond the expected.
START SMALL:
We don’t wait for great things to happen—we take small steps that move us forward every day.
MAKE SOMEONE’S DAY:
We live to create moments of joy.
MOVE AS ONE:
We build better when we build together because the best customer experiences take a team.
Who We’re Looking For
3–4 years of experience managing and leading operations in high-growth hospitality/consumer brands
Experience in multi-unit or multi-department management
Track record scaling and managing hospitality teams
Track record managing inventory and supply chain ordering
Experience working in a unionized environment is a plus
Highly effective interpersonal and communication skills
Hands on and highly action-oriented
Excellent organizational skills and ability to perform under pressure and time constraints
Deep knowledge and interest in specialty coffee
What You’ll Own
Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Owning the development and growth of your teams, while also taking care of any performance related issues to support your Assistant General Managers in maintaining a world-class team
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platform
Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
All schedules and timecards completed according to state and local law
Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Ensure all locations under your leadership meet quality audit standards
Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets
Requirements
Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days)
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Parental leave
Exclusive access to Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag
Apply for this job
First Name *
Last Name *
Email *
Phone *
Resume/CV *
LinkedIn Profile
Tell us more about yourself. Why are you interested in this position at Blank Street? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information you provide will be kept confidential.
As set forth in Blank Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you belong to protected veteran categories, please indicate by selecting. As a government contractor subject to VEVRAA, we collect this information to measure outreach and recruitment effectiveness. Categories include:
A disabled veteran
A recently separated veteran
An active duty wartime or campaign badge veteran
An Armed forces service medal veteran
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr