Cohere Technology Group LLC
Business Analyst Lead (Help Desk/Trainer)
Cohere Technology Group LLC, Bethesda, Maryland, us, 20811
Business Analyst Lead (Help Desk/Trainer) Cohere is looking for a Lead Business Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training. You will join an advanced program to effectively manage diverse teams and cross functional stakeholders - invent your future and apply today!
You’ll Bring These Qualifications
Active TS/SCI w/FSP is required. Must be well versed in full systems development life cycle, strategic information planning, and knowledge management practices. Ability to develop, lead and manage an end user facing help desk team. Ability to train and educate new users, staff, and stakeholders. Experience working with and managing expectations of multiple Product Owners. Must be able to identify, communicate, and develop mitigation plans for risks to the program. Demonstrated experience successfully managing disparately located personnel. Demonstrated and current experience managing program delivering systems/tools/solutions in production, while transitioning to better technology solutions. Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms. Must possess excellent communication skills and be able to facilitate and document meetings effectively. Should be able to effectively communicate development progress using various Agile metrics, such as burn down, cumulative flow diagrams, and cycle time. Should be able to identify symptoms for process improvement. Ability to work independently with minimal guidance and supervision. Able to identify and communicate sprint goals, create project outlines and timelines, and distribute responsibilities to team members. Facilitate daily stand-ups, and meetings to monitor project progress and resolve any issues the team may be experiencing. Shape team behavior through excellent management via the agile method Remove project obstacles and roadblocks to develop solutions with team. Ensure milestones are reached and deadlines are met throughout project lifecycle. Build strong relationships with stakeholders, application users, and program owners. Document progress and communicate to upper management and stakeholders. Provide recurring or ad hoc project status reports. The ideal candidate will be familiar with leveraging and administering Atlassian tools such as Confluence, Jira, as well as version control tools such as GitHub. Working knowledge of the systems development life cycle, strategic information planning, and knowledge management practices. Demonstrated experience working with and managing expectations of multiple Product Owners. Possess analytic problem-solving skills. Knowledge of computer software applications, including database technologies and programming languages Excellent verbal and written communication skills Education & Experience Required
Candidate must have a Bachelor’s degree in Computer Science or equivalent 12 Years of job-related experience and High School/GED diploma 10 Years of job-related experience and Associates degree 8 Years of job-related experience and Bachelor’s degree 6 Years of job-related experience and Master’s degree 4 Years of job-related experience and Doctorate Experience working in Agile, SAFe, and Scrum environments. These Qualifications Would Be Nice To Have
Bachelor’s degree in computer science, software engineering, or related field of study Do you have an active security clearance? The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE I AM NOT A PROTECTED VETERAN I DON’T WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance usedisorder (not currently usingdrugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heartdisease Celiac disease Cerebral palsy Deaf or serious difficultyhearing Diabetes Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS) Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities Partial or complete paralysis (anycause) Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Active TS/SCI w/FSP is required. Must be well versed in full systems development life cycle, strategic information planning, and knowledge management practices. Ability to develop, lead and manage an end user facing help desk team. Ability to train and educate new users, staff, and stakeholders. Experience working with and managing expectations of multiple Product Owners. Must be able to identify, communicate, and develop mitigation plans for risks to the program. Demonstrated experience successfully managing disparately located personnel. Demonstrated and current experience managing program delivering systems/tools/solutions in production, while transitioning to better technology solutions. Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms. Must possess excellent communication skills and be able to facilitate and document meetings effectively. Should be able to effectively communicate development progress using various Agile metrics, such as burn down, cumulative flow diagrams, and cycle time. Should be able to identify symptoms for process improvement. Ability to work independently with minimal guidance and supervision. Able to identify and communicate sprint goals, create project outlines and timelines, and distribute responsibilities to team members. Facilitate daily stand-ups, and meetings to monitor project progress and resolve any issues the team may be experiencing. Shape team behavior through excellent management via the agile method Remove project obstacles and roadblocks to develop solutions with team. Ensure milestones are reached and deadlines are met throughout project lifecycle. Build strong relationships with stakeholders, application users, and program owners. Document progress and communicate to upper management and stakeholders. Provide recurring or ad hoc project status reports. The ideal candidate will be familiar with leveraging and administering Atlassian tools such as Confluence, Jira, as well as version control tools such as GitHub. Working knowledge of the systems development life cycle, strategic information planning, and knowledge management practices. Demonstrated experience working with and managing expectations of multiple Product Owners. Possess analytic problem-solving skills. Knowledge of computer software applications, including database technologies and programming languages Excellent verbal and written communication skills Education & Experience Required
Candidate must have a Bachelor’s degree in Computer Science or equivalent 12 Years of job-related experience and High School/GED diploma 10 Years of job-related experience and Associates degree 8 Years of job-related experience and Bachelor’s degree 6 Years of job-related experience and Master’s degree 4 Years of job-related experience and Doctorate Experience working in Agile, SAFe, and Scrum environments. These Qualifications Would Be Nice To Have
Bachelor’s degree in computer science, software engineering, or related field of study Do you have an active security clearance? The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE I AM NOT A PROTECTED VETERAN I DON’T WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance usedisorder (not currently usingdrugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heartdisease Celiac disease Cerebral palsy Deaf or serious difficultyhearing Diabetes Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS) Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities Partial or complete paralysis (anycause) Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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