Zerova Technologies USA LLC
Application Engineer/Technical Support Engineer
Zerova Technologies USA LLC, Fremont, California, us, 94537
About Us
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies. As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios. Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions. Responsibilities
Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training. Conduct problem analysis and identify issues of varying complexity. Effectively manage escalations and critical customer situations. Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues. Deliver Root Cause Analysis (RCA) reports for each technical support case. Capable of replacing various components within an EVSE station. Desired Characteristics
Proficiency in reading block/wiring diagrams. Self-motivated and proactive. Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections. Experience in updating firmware for Linux kernel devices. Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards). Excellent written and verbal communication skills. Qualifications
Minimum of 1+ years of experience in technical support or troubleshooting. Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering. Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems. Ability to handle and resolve field-related issues to minimize downtime. Strong communication skills, capable of conveying complex concepts clearly and concisely. Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage. Willingness to travel domestically up to 10%. Education Requirements
Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience Other Requirements
Ability to lift up to 50 pounds. Benefits
401(k) matching FSA accounts Dental insurance Health insurance Vision insurance Life insurance Paid time off Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule. Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies. As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios. Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions. Responsibilities
Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training. Conduct problem analysis and identify issues of varying complexity. Effectively manage escalations and critical customer situations. Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues. Deliver Root Cause Analysis (RCA) reports for each technical support case. Capable of replacing various components within an EVSE station. Desired Characteristics
Proficiency in reading block/wiring diagrams. Self-motivated and proactive. Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections. Experience in updating firmware for Linux kernel devices. Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards). Excellent written and verbal communication skills. Qualifications
Minimum of 1+ years of experience in technical support or troubleshooting. Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering. Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems. Ability to handle and resolve field-related issues to minimize downtime. Strong communication skills, capable of conveying complex concepts clearly and concisely. Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage. Willingness to travel domestically up to 10%. Education Requirements
Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience Other Requirements
Ability to lift up to 50 pounds. Benefits
401(k) matching FSA accounts Dental insurance Health insurance Vision insurance Life insurance Paid time off Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule. Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr