General Manager

Overview Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The ideal candidate will be outgoing and energetic with a passion for guest service and a willingness to learn everything about our business. As General Manager, you are involved with all aspects of the center including bowling, food & beverage, and arcade. You are responsible for the overall operation of the center, meeting or exceeding revenue and cost objectives, hiring, training, and motivating team members, and ensuring guest service levels exceed expectations.

What We’re Looking For

Two or more years of experience in general management

Experience in a high-volume environment

Experience in Hospitality and/or Food & Beverage is a plus

Willing to work a flexible schedule based on business need (e.g., weekends/holidays)

Previous experience with an ability to manage costs including labor costs

Core Competencies

People Leader: Develop staff, navigate chaos, motivate others, handle conflict, thrive in ambiguity, cultivate excellent guest experiences

Operations Expert: Problem-solver, relational, budget proficiency, financial reporting, revenue driver, strategic planner, analytical thinker

Key Responsibilities

Ownership of Guest Experience

Forecasting of sales and payroll

Responsible for incremental revenue in center

Hiring and development of department managers

Collaboration with Regional Manager to ensure smooth operations

Additional Duties

Weekly revenue forecast

Approve hourly staff scheduling

Oversee quarterly department staff meetings

Provide formal monthly one-on-one meetings with department managers

Quarterback of culture at their center

Orientation and onboarding of new staff

Perks We Offer

Health & 401k benefits

Bonuses

Paid time off

Profit-sharing

Daily pay

Free bowling, laser tag & gameplay

Stars and Strikes is an Equal Opportunity Employer.

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