Microsoft
AI Business Solutions – Cloud Solution Architect
Microsoft, Providence, Rhode Island, United States
Overview
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is leading this evolution, enabling organizations to reimagine their business for success in this new era. With AI integration, physical Windows devices (as well as Cloud PCs) offer unprecedented flexibility and efficiency, allowing for a seamless transition between on-premise and remote work environments. Join us in helping organizations leverage AI to optimize workflows, foster innovation, and secure their operations, all while providing a familiar and powerful Windows experience across any device.
Responsibilities
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Customer Insights: Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.
Business Impact
Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft\'s M365 value proposition and get value from their investment in Microsoft technologies.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services and technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable IP.
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
Other Embody our culture and values
Qualifications Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
2+ years experience working on technical projects with experience designing and deploying solutions in AI/Microsoft365 solutions or related, along with knowledge of hybrid cloud architectures for integrating on-premises workloads with Azure resources.
Breadth of technical experience and knowledge, with depth in Microsoft 365 Copilot and one or more of the following Microsoft 365 solutions: Copilot Studio, Dynamics 365, Power Platform, Endpoint (Intune, Azure Virtual Desktop and/or Windows 365).
Other Requirements:
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
4+ years experience working in a customer-facing role (internal and/or external).
4+ years experience working on technical projects.
Change management experience and/or PROSCI certification.
Business and sales acumen
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications.
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.
Breadth of technical experience and knowledge, with depth in two or more of the following Microsoft 365 solutions: Microsoft Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva platform, Power Platform Solutions, Windows & Cloud Endpoint, Identity and Access, Management, Information Protection, Governance & Risk Management, Compliance Management.
Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Some lines about benefits: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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Responsibilities
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Customer Insights: Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.
Business Impact
Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft\'s M365 value proposition and get value from their investment in Microsoft technologies.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services and technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable IP.
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
Other Embody our culture and values
Qualifications Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
2+ years experience working on technical projects with experience designing and deploying solutions in AI/Microsoft365 solutions or related, along with knowledge of hybrid cloud architectures for integrating on-premises workloads with Azure resources.
Breadth of technical experience and knowledge, with depth in Microsoft 365 Copilot and one or more of the following Microsoft 365 solutions: Copilot Studio, Dynamics 365, Power Platform, Endpoint (Intune, Azure Virtual Desktop and/or Windows 365).
Other Requirements:
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
4+ years experience working in a customer-facing role (internal and/or external).
4+ years experience working on technical projects.
Change management experience and/or PROSCI certification.
Business and sales acumen
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications.
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.
Breadth of technical experience and knowledge, with depth in two or more of the following Microsoft 365 solutions: Microsoft Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva platform, Power Platform Solutions, Windows & Cloud Endpoint, Identity and Access, Management, Information Protection, Governance & Risk Management, Compliance Management.
Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Some lines about benefits: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Referrals increase your chances of interviewing at Microsoft by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr