H&R Block
Overview
As a Multi-Unit Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives (i.e., clients, revenue, and earnings) for three offices. Prior tax preparation experience is not required.
Responsibilities
Lead and develop associates across three offices; manage staffing, operations, and logistics with support from Associate Team Leaders; deliver an outstanding client experience and drive office growth
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist the DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
What you\'ll bring to the team
Multi-unit people management experience in the retail, restaurant, banking, or other related industry
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support available to you and your family
Various discounts on everyday items and services
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
Check out all available benefits at www.blockbenefits.com
The Community You Will Join H&R Block remains committed to building a Connected Culture — trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Pay Range: $16.50 - $40.00 per hour
Successful candidates may participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings. Qualifying associates may enroll in medical and prescription drug coverage; participate in the 401(k) Retirement Savings Plan and Employee Stock Purchase Plan; are automatically enrolled in Business Travel Accident Insurance; and receive an Associate Tax Prep benefit.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Responsibilities
Lead and develop associates across three offices; manage staffing, operations, and logistics with support from Associate Team Leaders; deliver an outstanding client experience and drive office growth
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist the DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
What you\'ll bring to the team
Multi-unit people management experience in the retail, restaurant, banking, or other related industry
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support available to you and your family
Various discounts on everyday items and services
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
Check out all available benefits at www.blockbenefits.com
The Community You Will Join H&R Block remains committed to building a Connected Culture — trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Pay Range: $16.50 - $40.00 per hour
Successful candidates may participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings. Qualifying associates may enroll in medical and prescription drug coverage; participate in the 401(k) Retirement Savings Plan and Employee Stock Purchase Plan; are automatically enrolled in Business Travel Accident Insurance; and receive an Associate Tax Prep benefit.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr