Capgemini Engineering
Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
Capgemini Engineering, Chicago, Illinois, United States
Overview
Job Title:
Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
Location:
Chicago, IL; Houston, TX; Dallas, TX; New York, NY; New Jersey near NY City area; Atlanta, GA
Travel:
25%
Company:
Capgemini Engineering
Job Description:
A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Responsibilities
A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations
2+ years experience working with ServiceNow CMDB/CSDM Solutions
Ability to translate complex technical specifications to business terms for customers
Understand SOW/Contract details, milestones, scope, etc.
Translate business logic from customers into technical terms and stories for development
Lead workshops to demonstrate ServiceNow features, walk through processes, and collect requirements
Lead trainings for various client learning personas
Conduct guided UAT sessions with customer stakeholders
Identify project risks, issues, actions, and decisions and communicate them appropriately
Prepare workshop materials (demo, deck) and send materials and agenda 24 hours in advance
Document meeting notes after client calls and share within 24 hours
Technical documentation skills: workshop materials, end-user guides, playbooks, user stories, etc.
Proficient with the agile lifecycle
Resourceful: use data sources such as ServiceNow Docs, NowCreate, etc.
Capable of analyzing data to streamline manual tasks
Proactive and self-motivated; meets deadlines without need for direct instruction
Ability to work independently and interact with customers professionally
Willingness to ask for help or clarification when needed
Meet quality standards; avoid presenting incomplete information to customers
Ability to identify scope creep and manage it through proper channels
Proficient in ServiceNow platform features (CSA certification)
Additional CIS certifications for the application (Vulnerability Response Certification if applicable)
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Teams, Outlook)
Understanding of ITIL 4 fundamentals (ITIL 4 Foundation certification)
Ability to Produce
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
Knowledge Required
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
Two CIS Certifications
ServiceNow CMDB/CSDM
Life at Capgemini Capgemini supports all aspects of well-being throughout life and career. Eligible employees receive:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transformation with 340,000 team members in more than 50 countries. It delivers end-to-end services spanning strategy and design to engineering, AI, cloud and data, backed by its capabilities in AI and industry expertise. The group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Capgemini will consider reasonable accommodations during recruitment and employment where required.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Capgemini may capture your image during the interview process for verification purposes.
Salary information: The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for additional compensation, such as bonus or commission.
#J-18808-Ljbffr
Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
Location:
Chicago, IL; Houston, TX; Dallas, TX; New York, NY; New Jersey near NY City area; Atlanta, GA
Travel:
25%
Company:
Capgemini Engineering
Job Description:
A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Responsibilities
A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations
2+ years experience working with ServiceNow CMDB/CSDM Solutions
Ability to translate complex technical specifications to business terms for customers
Understand SOW/Contract details, milestones, scope, etc.
Translate business logic from customers into technical terms and stories for development
Lead workshops to demonstrate ServiceNow features, walk through processes, and collect requirements
Lead trainings for various client learning personas
Conduct guided UAT sessions with customer stakeholders
Identify project risks, issues, actions, and decisions and communicate them appropriately
Prepare workshop materials (demo, deck) and send materials and agenda 24 hours in advance
Document meeting notes after client calls and share within 24 hours
Technical documentation skills: workshop materials, end-user guides, playbooks, user stories, etc.
Proficient with the agile lifecycle
Resourceful: use data sources such as ServiceNow Docs, NowCreate, etc.
Capable of analyzing data to streamline manual tasks
Proactive and self-motivated; meets deadlines without need for direct instruction
Ability to work independently and interact with customers professionally
Willingness to ask for help or clarification when needed
Meet quality standards; avoid presenting incomplete information to customers
Ability to identify scope creep and manage it through proper channels
Proficient in ServiceNow platform features (CSA certification)
Additional CIS certifications for the application (Vulnerability Response Certification if applicable)
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Teams, Outlook)
Understanding of ITIL 4 fundamentals (ITIL 4 Foundation certification)
Ability to Produce
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
Knowledge Required
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
Two CIS Certifications
ServiceNow CMDB/CSDM
Life at Capgemini Capgemini supports all aspects of well-being throughout life and career. Eligible employees receive:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transformation with 340,000 team members in more than 50 countries. It delivers end-to-end services spanning strategy and design to engineering, AI, cloud and data, backed by its capabilities in AI and industry expertise. The group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Capgemini will consider reasonable accommodations during recruitment and employment where required.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Capgemini may capture your image during the interview process for verification purposes.
Salary information: The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for additional compensation, such as bonus or commission.
#J-18808-Ljbffr