Holland America Line
Overview
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are seeking an experienced Director, Food & Beverage Operations for a hybrid role based in Seattle, WA. You’ll shape and execute the strategic vision for onboard culinary and beverage experiences, overseeing the end-to-end F&B strategy and operations across the fleet. The role focuses on maximizing EBITDA through revenue growth, cost optimization, and process efficiency while elevating guest satisfaction and NPS. You’ll provide strategic direction in the development of innovative culinary concepts and beverage experiences, spearhead the creation and rollout of high-impact programs, and ensure shipboard F&B teams operate in full compliance with company standards and policies. You’ll be accountable for departmental budget planning and performance, collaborating with cross-functional business partners and vendors to deliver exceptional onboard service and support. Additional duties include overseeing marketing strategy for F&B in partnership with stakeholders, supporting ships in the execution of full charters, large groups, and special events, and leading onboarding and training initiatives to build a strong, guest-focused team culture. Responsibilities
Operational Oversight
Oversee all shipboard and shoreside F&B operations, ensuring alignment with brand standards and operational excellence. Oversee analysis of reporting and implements necessary changes to ensure operational efficiency. Maximize EBITDA by increasing revenue, optimizing costs and streamlining efficiencies. Regularly review and enforce inventory levels according to PAR standards and inventory policies. Oversee maintenance and updates to all Dining, Beverage, HESS policies and procedures. Oversee all F&B Environmental Compliance Program policies.
Collaboration & Communication
Regularly oversee ship-to-shore communications on performance monitoring, brand standards, service enhancements, and rollout of new initiatives. Maintain clear and consistent communication with business partners, project stakeholders, and vendors to ensure alignment with business strategies and needs. Collaborate with other departments, including IT, People Team, Finance, Purchasing, and Marketing, on all projects and fleet support. Champion a workplace culture built on collaboration, ownership, and forward-thinking innovation.
Leadership & Team Development
Must be a self-starter who can work independently and be a strong team player, contributing to the effectiveness of the broader Guest Experience & Product Development team. Select, train, and develop a highly qualified and effective team to support organizational and operational goals. Cultivate an environment that encourages teamwork, personal accountability, and creative problem-solving. Lead recruiting efforts for onboard F&B leadership. Direct and monitor performance of Dining & Beverage fleet managers. Lead scheduling of onboard Food & Beverage Directors
Guest Experience & NPS
Champion initiatives that elevate the guest dining and beverage experience, directly influencing NPS scores. Implement feedback loops and data-driven improvements to continuously refine service delivery.
Other duties
Performing other duties as needed. Adhere to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility.
Qualifications
Hospitality Management Degree or equivalent experience. 5 years’ experience on Cruise Ships or shoreside related multi-unit management (Regional Manager or District Manager) in a high-volume restaurant or hotel environment. Strong interpersonal leadership skills required. Strong organizational and time management skills required. Clear, concise written and verbal communication skills. Strong budgetary and cost control understanding. Ability to quickly evaluate alternatives and decide on a plan of action. Experienced service professional with up-to-date knowledge of service trends. Strong technical literacy including Microsoft Word, Excel, Point of Sale Systems, and table management software. Team building skills. Ability to manage change effectively. Experience making presentations in front of groups. Knowledge of USPH, Sanitation and HAACP practices. Marketing and promotional knowledge. Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Location & Work Arrangement
Hybrid position based in Seattle, WA. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday). What You Can Expect
Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Base Salary Range: $120,000.00-$162,000.00 Our Culture & Values
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Culture essentials and our core values guide our work. EEO & Accessibility
Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans With Disabilities Act (ADA) accommodations are provided upon request during the application process. If you require assistance, please contact recruiting@hollandamericagroup.com
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Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are seeking an experienced Director, Food & Beverage Operations for a hybrid role based in Seattle, WA. You’ll shape and execute the strategic vision for onboard culinary and beverage experiences, overseeing the end-to-end F&B strategy and operations across the fleet. The role focuses on maximizing EBITDA through revenue growth, cost optimization, and process efficiency while elevating guest satisfaction and NPS. You’ll provide strategic direction in the development of innovative culinary concepts and beverage experiences, spearhead the creation and rollout of high-impact programs, and ensure shipboard F&B teams operate in full compliance with company standards and policies. You’ll be accountable for departmental budget planning and performance, collaborating with cross-functional business partners and vendors to deliver exceptional onboard service and support. Additional duties include overseeing marketing strategy for F&B in partnership with stakeholders, supporting ships in the execution of full charters, large groups, and special events, and leading onboarding and training initiatives to build a strong, guest-focused team culture. Responsibilities
Operational Oversight
Oversee all shipboard and shoreside F&B operations, ensuring alignment with brand standards and operational excellence. Oversee analysis of reporting and implements necessary changes to ensure operational efficiency. Maximize EBITDA by increasing revenue, optimizing costs and streamlining efficiencies. Regularly review and enforce inventory levels according to PAR standards and inventory policies. Oversee maintenance and updates to all Dining, Beverage, HESS policies and procedures. Oversee all F&B Environmental Compliance Program policies.
Collaboration & Communication
Regularly oversee ship-to-shore communications on performance monitoring, brand standards, service enhancements, and rollout of new initiatives. Maintain clear and consistent communication with business partners, project stakeholders, and vendors to ensure alignment with business strategies and needs. Collaborate with other departments, including IT, People Team, Finance, Purchasing, and Marketing, on all projects and fleet support. Champion a workplace culture built on collaboration, ownership, and forward-thinking innovation.
Leadership & Team Development
Must be a self-starter who can work independently and be a strong team player, contributing to the effectiveness of the broader Guest Experience & Product Development team. Select, train, and develop a highly qualified and effective team to support organizational and operational goals. Cultivate an environment that encourages teamwork, personal accountability, and creative problem-solving. Lead recruiting efforts for onboard F&B leadership. Direct and monitor performance of Dining & Beverage fleet managers. Lead scheduling of onboard Food & Beverage Directors
Guest Experience & NPS
Champion initiatives that elevate the guest dining and beverage experience, directly influencing NPS scores. Implement feedback loops and data-driven improvements to continuously refine service delivery.
Other duties
Performing other duties as needed. Adhere to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility.
Qualifications
Hospitality Management Degree or equivalent experience. 5 years’ experience on Cruise Ships or shoreside related multi-unit management (Regional Manager or District Manager) in a high-volume restaurant or hotel environment. Strong interpersonal leadership skills required. Strong organizational and time management skills required. Clear, concise written and verbal communication skills. Strong budgetary and cost control understanding. Ability to quickly evaluate alternatives and decide on a plan of action. Experienced service professional with up-to-date knowledge of service trends. Strong technical literacy including Microsoft Word, Excel, Point of Sale Systems, and table management software. Team building skills. Ability to manage change effectively. Experience making presentations in front of groups. Knowledge of USPH, Sanitation and HAACP practices. Marketing and promotional knowledge. Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Location & Work Arrangement
Hybrid position based in Seattle, WA. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday). What You Can Expect
Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Base Salary Range: $120,000.00-$162,000.00 Our Culture & Values
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Culture essentials and our core values guide our work. EEO & Accessibility
Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans With Disabilities Act (ADA) accommodations are provided upon request during the application process. If you require assistance, please contact recruiting@hollandamericagroup.com
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