Brilliant Corners
Base pay range
$55,000.00/yr - $55,000.00/yr
Location:
San Francisco, California
Salary:
$26.44 hourly, non-exempt
Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.
In short, we do good work.
Department Summary With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Position Summary With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Position Responsibilities
Coordinate client move-ins into scattered-site, supportive housing units
Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability
Work with the Housing Acquisition Specialist team to assist with housing placements and assignments
Assist with maintaining client application reviews and trackers
Ensure tenant well-being and unit habitability through a regular schedule of home visits
Respond to housing and tenant-related emergencies during normal business hours
Become familiar with basic housing laws and processes in the San Francisco Bay Area
Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request
Submit and follow up on tenant maintenance requests
Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants
Routinely make home visits and phone calls to program participants
Attend all agency staff meetings and trainings, as well as department meetings and case conferences
Other duties as assigned by Program Supervisor and Program Manager
Requirements Professional Experience
Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
Case Management experience is a plus
Knowledge of different housing models, particularly rapid rehousing, a plus
Knowledge, Skills, and Abilities
Bilingual abilities a plus
Excellent verbal and written communication skills
Strong interpersonal skills
Willingness to travel and make multiple visits in the field within the Bay Area by public transportation, BC provided transportation, or personal transportation. Transportation costs/mileage directly associated with job duties are paid/reimbursed by BC.
Basic knowledge of computers, email systems, and MS Word required; PowerPoint a plus
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Ability to navigate complex challenges between multiple parties under critical timelines
Core Competencies
Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services
Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties
Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking
Organizational Values
Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience
Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection
Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo
Travel Requirements This position requires frequent visits to properties, attendance at on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Candidates must have the ability to travel to these locations, whether by public transportation or other means. Opportunities to attend events outside the San Francisco Bay Area, such as Brilliant Corners' sponsored events throughout California or nationally, may also arise. While a valid driver's license is not required for this role, the ability to travel reliably is essential.
Certificates, Licenses, and Registrations If driving a personal or company vehicle, a valid, clean California driver's license and personal auto insurance are required.
Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.
Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.
Benefits
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Hybrid Work
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Location:
San Francisco, California
Salary:
$26.44 hourly, non-exempt
Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.
In short, we do good work.
Department Summary With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Position Summary With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Position Responsibilities
Coordinate client move-ins into scattered-site, supportive housing units
Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability
Work with the Housing Acquisition Specialist team to assist with housing placements and assignments
Assist with maintaining client application reviews and trackers
Ensure tenant well-being and unit habitability through a regular schedule of home visits
Respond to housing and tenant-related emergencies during normal business hours
Become familiar with basic housing laws and processes in the San Francisco Bay Area
Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request
Submit and follow up on tenant maintenance requests
Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants
Routinely make home visits and phone calls to program participants
Attend all agency staff meetings and trainings, as well as department meetings and case conferences
Other duties as assigned by Program Supervisor and Program Manager
Requirements Professional Experience
Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
Case Management experience is a plus
Knowledge of different housing models, particularly rapid rehousing, a plus
Knowledge, Skills, and Abilities
Bilingual abilities a plus
Excellent verbal and written communication skills
Strong interpersonal skills
Willingness to travel and make multiple visits in the field within the Bay Area by public transportation, BC provided transportation, or personal transportation. Transportation costs/mileage directly associated with job duties are paid/reimbursed by BC.
Basic knowledge of computers, email systems, and MS Word required; PowerPoint a plus
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Ability to navigate complex challenges between multiple parties under critical timelines
Core Competencies
Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services
Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties
Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking
Organizational Values
Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience
Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection
Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo
Travel Requirements This position requires frequent visits to properties, attendance at on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Candidates must have the ability to travel to these locations, whether by public transportation or other means. Opportunities to attend events outside the San Francisco Bay Area, such as Brilliant Corners' sponsored events throughout California or nationally, may also arise. While a valid driver's license is not required for this role, the ability to travel reliably is essential.
Certificates, Licenses, and Registrations If driving a personal or company vehicle, a valid, clean California driver's license and personal auto insurance are required.
Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.
Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.
Benefits
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Hybrid Work
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr