Avanath Capital Management, LLC
Leasing Specialist
Avanath Capital Management, LLC, San Francisco, California, United States, 94199
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Leasing Specialist
is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement with our residents and the workforce.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing & Tax Credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Key Accountabilities
Customer Service & Sales
At all times, regardless, provides A+ customer service.
Greet and qualify all prospects; record visits on guest cards.
Inspect models and communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Immediately follow up on prospects that did not close; refer them to sister communities if needed.
Secure new resident signature on appropriate paperwork; orient new residents to the community.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type leases and complete appropriate paperwork; input information into the Yardi system accurately and timely.
Maintain current resident files; distribute notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required; consistently implement community policies.
Resident Retention
Receive calls and visits; listen to resident requests, concerns, and comments; respond and follow up in a timely manner.
Coordinate maintenance service requests and inform the maintenance team; answer questions about community operations, repairs, rent, and rules.
Ensure maintenance repairs are completed satisfactorily; maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community; assist in planning resident events and host events as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance where applicable.
Physical Demands & Working Conditions
Essential staff; must report to work and adhere to safety and business protocols.
Frequent sitting and walking; repetitive computer use.
Reading, comprehending, writing, performing calculations, and verbal communication.
May work in an elevated site or walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values — Integrity, Caring, and Continuous Improvement.
Comprehensive benefits — health, dental and vision, 401(k), PTO, holidays, and more.
Growth opportunities and a focus on promoting from within.
Development — training and coaching to expand knowledge in the industry.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We believe in bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our DEI initiatives include practices on recruitment and selection, compensation and benefits, professional development, promotions, transfers, and creating a work environment built on respect for diversity.
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The Role The Leasing Specialist
is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement with our residents and the workforce.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing & Tax Credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Key Accountabilities
Customer Service & Sales
At all times, regardless, provides A+ customer service.
Greet and qualify all prospects; record visits on guest cards.
Inspect models and communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Immediately follow up on prospects that did not close; refer them to sister communities if needed.
Secure new resident signature on appropriate paperwork; orient new residents to the community.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type leases and complete appropriate paperwork; input information into the Yardi system accurately and timely.
Maintain current resident files; distribute notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required; consistently implement community policies.
Resident Retention
Receive calls and visits; listen to resident requests, concerns, and comments; respond and follow up in a timely manner.
Coordinate maintenance service requests and inform the maintenance team; answer questions about community operations, repairs, rent, and rules.
Ensure maintenance repairs are completed satisfactorily; maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community; assist in planning resident events and host events as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance where applicable.
Physical Demands & Working Conditions
Essential staff; must report to work and adhere to safety and business protocols.
Frequent sitting and walking; repetitive computer use.
Reading, comprehending, writing, performing calculations, and verbal communication.
May work in an elevated site or walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values — Integrity, Caring, and Continuous Improvement.
Comprehensive benefits — health, dental and vision, 401(k), PTO, holidays, and more.
Growth opportunities and a focus on promoting from within.
Development — training and coaching to expand knowledge in the industry.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We believe in bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our DEI initiatives include practices on recruitment and selection, compensation and benefits, professional development, promotions, transfers, and creating a work environment built on respect for diversity.
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