GoFundMe
Overview
GoFundMe is seeking a skilled Localization Program Manager (LPM) to oversee the coordination and execution of translation and localization operations. You will collaborate with translators, internal stakeholders, company partners, and product leadership to ensure a locally tailored GoFundMe experience. The role is responsible for establishing and maintaining high-quality localization operations across markets and languages supported by the platform. Candidates located in the San Francisco Bay Area are preferred and there is an in-office requirement of 3 days per week. Responsibilities
Embedded in the Product team, develop and manage the translation and localization strategy, roadmap, and budget. Collaborate with cross-functional teams (product, engineering, design, marketing, and international teams) to ensure seamless product releases and go-to-market launches that provide a delightful experience for our global users. Centralize translation management efforts to improve efficiency and continuously enhance translation processes. Manage contracted linguists and localization vendors to ensure translation quality and consistency throughout the user journey. Partner with the engineering team and internal linguists to enhance translation quality and add new languages as GoFundMe expands into new markets. Support translation requests from cross-functional teams and proactively provide expertise in localizing the product and go-to-market experience. Identify and prioritize technical and process issues that impact localized product relevancy, quality, and functionality. Qualifications
3+ years of experience in localization and translation management. Ability to collaborate effectively with multiple cross-functional teams to deliver high-quality and user-centric local product experiences. Demonstrated track record of building systems and processes to support a robust localization program. Knowledge of additional languages beyond English is highly desirable; international experience is a plus. Understanding of translation technologies and industry best practices, such as translation memories, translation management systems, and machine translation. Smartling experience is a plus. Experience in vendor management, including budget management and developing strong partnerships with vendors and contractors. Strong project management skills in a fast-paced, high-volume environment. Self-starter with the ability to work independently and autonomously in high-performing environments. Highly analytical with a data-driven approach to inform localization decisions. Excellent written and verbal communication skills, strong organizational abilities, and attention to detail. Preferred
Experience standing up or evolving Localization Ops functions. Experience supporting global or distributed Product & Technology teams. Familiarity with tools such as Smartling, Jira, ClickUp, Confluence, and Google Suite. Exposure to both B2C and B2B environments, especially in social impact or nonprofit-focused spaces. Why you’ll love it here
Make an impact as part of a mission-driven organization. Collaborative and innovative environment with a diverse team. Competitive pay and comprehensive healthcare benefits. Holistic support including hybrid work options, parental leave, flexible time-off, and wellness resources. Growth opportunities through learning, development, and recognition programs. Commitment to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Opportunities to contribute to community engagement through volunteering and Gives Back programs. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us. GoFundMe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $117,500 - $176,500 plus equity and benefits. Salary ranges are determined by role, level and location across the US; individual pay is determined by location and relevant skills and experience. Your recruiter can share specifics during the hiring process. If you require a reasonable accommodation to complete a job application or interview, please contact accommodationrequests@gofundme.com. Global Data Privacy Notice For Job Candidates And Applicants
Depending on your location, GDPR or certain US privacy laws may regulate how we manage job applicant data. Our full privacy notice is available here. By submitting your application, you agree to our use and processing of your data as required. Learn More About GoFundMe
We partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our community, while helping drive social change. You can learn more about GoFundMe.org’s activities in their FY24 annual report. Our annual Year in Help report reflects our community’s impact in advancing our mission of helping people help each other. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industries: Technology, Information and Internet
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GoFundMe is seeking a skilled Localization Program Manager (LPM) to oversee the coordination and execution of translation and localization operations. You will collaborate with translators, internal stakeholders, company partners, and product leadership to ensure a locally tailored GoFundMe experience. The role is responsible for establishing and maintaining high-quality localization operations across markets and languages supported by the platform. Candidates located in the San Francisco Bay Area are preferred and there is an in-office requirement of 3 days per week. Responsibilities
Embedded in the Product team, develop and manage the translation and localization strategy, roadmap, and budget. Collaborate with cross-functional teams (product, engineering, design, marketing, and international teams) to ensure seamless product releases and go-to-market launches that provide a delightful experience for our global users. Centralize translation management efforts to improve efficiency and continuously enhance translation processes. Manage contracted linguists and localization vendors to ensure translation quality and consistency throughout the user journey. Partner with the engineering team and internal linguists to enhance translation quality and add new languages as GoFundMe expands into new markets. Support translation requests from cross-functional teams and proactively provide expertise in localizing the product and go-to-market experience. Identify and prioritize technical and process issues that impact localized product relevancy, quality, and functionality. Qualifications
3+ years of experience in localization and translation management. Ability to collaborate effectively with multiple cross-functional teams to deliver high-quality and user-centric local product experiences. Demonstrated track record of building systems and processes to support a robust localization program. Knowledge of additional languages beyond English is highly desirable; international experience is a plus. Understanding of translation technologies and industry best practices, such as translation memories, translation management systems, and machine translation. Smartling experience is a plus. Experience in vendor management, including budget management and developing strong partnerships with vendors and contractors. Strong project management skills in a fast-paced, high-volume environment. Self-starter with the ability to work independently and autonomously in high-performing environments. Highly analytical with a data-driven approach to inform localization decisions. Excellent written and verbal communication skills, strong organizational abilities, and attention to detail. Preferred
Experience standing up or evolving Localization Ops functions. Experience supporting global or distributed Product & Technology teams. Familiarity with tools such as Smartling, Jira, ClickUp, Confluence, and Google Suite. Exposure to both B2C and B2B environments, especially in social impact or nonprofit-focused spaces. Why you’ll love it here
Make an impact as part of a mission-driven organization. Collaborative and innovative environment with a diverse team. Competitive pay and comprehensive healthcare benefits. Holistic support including hybrid work options, parental leave, flexible time-off, and wellness resources. Growth opportunities through learning, development, and recognition programs. Commitment to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Opportunities to contribute to community engagement through volunteering and Gives Back programs. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us. GoFundMe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $117,500 - $176,500 plus equity and benefits. Salary ranges are determined by role, level and location across the US; individual pay is determined by location and relevant skills and experience. Your recruiter can share specifics during the hiring process. If you require a reasonable accommodation to complete a job application or interview, please contact accommodationrequests@gofundme.com. Global Data Privacy Notice For Job Candidates And Applicants
Depending on your location, GDPR or certain US privacy laws may regulate how we manage job applicant data. Our full privacy notice is available here. By submitting your application, you agree to our use and processing of your data as required. Learn More About GoFundMe
We partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our community, while helping drive social change. You can learn more about GoFundMe.org’s activities in their FY24 annual report. Our annual Year in Help report reflects our community’s impact in advancing our mission of helping people help each other. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industries: Technology, Information and Internet
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