Patriot LLC
Overview
Patriot, LLC is seeking a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements. This is a Key Personnel position and requires the ability to lead cross-functional teams in a 24x7x365 high-availability environment. Responsibilities
Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk Provide technical guidance for directing and monitoring information systems operations Manage and set priorities for monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless, and guest wireless Plan, organize, and direct the Network Operations Team to ensure stable operation of SBA's network infrastructure Provide advanced technical oversight for Tier 2 and Tier 3 teams, aligning with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks Serve as escalation point for high-complexity incidents, coordinating cross-domain troubleshooting across network, cloud, and endpoint systems Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA) Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security/compliance dashboards Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation Coordinate and manage routine testing and analysis of all elements of the network facilities Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS/DHCP configuration, and cloud governance Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements Oversee configuration management updates, patch compliance, and development of Knowledge Base Articles (KBAs) Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with stakeholders Provide support to end users, operations personnel, and strategic program management Provide ongoing training and knowledge transfer to team members to ensure current with tools, technologies, and methodologies; facilitate workshops, develop training materials, and mentor staff Lead the administration of remote access and VPN technologies, including configuration, monitoring, and troubleshooting Oversee virtualization environments, including VMware and Hyper-V, ensuring high availability and disaster recovery readiness Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support remediation of POA&M and audit findings Motivate, mentor, and delegate tasks to team members, fostering a collaborative and high-performance culture Required Qualifications
8+ years of experience in enterprise IT operations, including at least 3 years in a lead or senior engineering role Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS) Experience leading Tier 2/3 technical support teams in a 24x7x365 environment Knowledge of ITSM tools and best practices, particularly ServiceNow (CMDB, service catalog, KBAs) Hands-on automation and scripting experience (PowerShell, ServiceNow Flows, Python) Familiarity with federal cybersecurity standards (FISMA, NIST 800-53) and incident handling Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel Experience using ServiceNow ITSM, including dashboards, indicators, metrics, and reporting Experience administering remote access and VPN technologies More than six years’ experience in Microsoft product build and support in a high-availability 24x7 environment, including: SCCM 2012 or later; Windows Server Administration/Virtualization (MCSE/MCITP preferred); VMware vSphere (VCP410+); VMware/Hyper-V virtualization; Active Directory, DHCP, DNS, clustering, load balancing, anti-virus, backup, group policy, disaster recovery Certifications
ITIL v4 Foundation or higher (required) Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator CompTIA Network+ or Cisco CCNA (required); CCNP preferred ServiceNow Certified System Administrator (nice to have) Security+ or CISSP (nice to have) VMware VCP410 or higher (preferred) MCSE or MCITP (preferred) Tools & Technologies
ServiceNow (ITSM, CMDB, Integration Hub) SolarWinds, Zscaler, Asset Panda Microsoft InTune, SCCM/Endpoint Manager Active Directory, Azure AD, Office 365 Cisco network hardware, VoIP, Load Balancers, DNS/DHCP VDI, Windows 11, macOS VMware vSphere, Hyper-V, clustering, and backup solutions (Commvault, Veeam, or similar) Experience with patch management, configuration management, and automation tools (e.g., Ansible, Terraform) Additional Details
Public Trust or ability to obtain Public Trust U.S. Citizenship required Location: Metro accessible Equal Opportunity Employer Note
Patriot LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Patriot, LLC is seeking a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements. This is a Key Personnel position and requires the ability to lead cross-functional teams in a 24x7x365 high-availability environment. Responsibilities
Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk Provide technical guidance for directing and monitoring information systems operations Manage and set priorities for monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless, and guest wireless Plan, organize, and direct the Network Operations Team to ensure stable operation of SBA's network infrastructure Provide advanced technical oversight for Tier 2 and Tier 3 teams, aligning with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks Serve as escalation point for high-complexity incidents, coordinating cross-domain troubleshooting across network, cloud, and endpoint systems Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA) Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security/compliance dashboards Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation Coordinate and manage routine testing and analysis of all elements of the network facilities Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS/DHCP configuration, and cloud governance Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements Oversee configuration management updates, patch compliance, and development of Knowledge Base Articles (KBAs) Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with stakeholders Provide support to end users, operations personnel, and strategic program management Provide ongoing training and knowledge transfer to team members to ensure current with tools, technologies, and methodologies; facilitate workshops, develop training materials, and mentor staff Lead the administration of remote access and VPN technologies, including configuration, monitoring, and troubleshooting Oversee virtualization environments, including VMware and Hyper-V, ensuring high availability and disaster recovery readiness Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support remediation of POA&M and audit findings Motivate, mentor, and delegate tasks to team members, fostering a collaborative and high-performance culture Required Qualifications
8+ years of experience in enterprise IT operations, including at least 3 years in a lead or senior engineering role Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS) Experience leading Tier 2/3 technical support teams in a 24x7x365 environment Knowledge of ITSM tools and best practices, particularly ServiceNow (CMDB, service catalog, KBAs) Hands-on automation and scripting experience (PowerShell, ServiceNow Flows, Python) Familiarity with federal cybersecurity standards (FISMA, NIST 800-53) and incident handling Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel Experience using ServiceNow ITSM, including dashboards, indicators, metrics, and reporting Experience administering remote access and VPN technologies More than six years’ experience in Microsoft product build and support in a high-availability 24x7 environment, including: SCCM 2012 or later; Windows Server Administration/Virtualization (MCSE/MCITP preferred); VMware vSphere (VCP410+); VMware/Hyper-V virtualization; Active Directory, DHCP, DNS, clustering, load balancing, anti-virus, backup, group policy, disaster recovery Certifications
ITIL v4 Foundation or higher (required) Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator CompTIA Network+ or Cisco CCNA (required); CCNP preferred ServiceNow Certified System Administrator (nice to have) Security+ or CISSP (nice to have) VMware VCP410 or higher (preferred) MCSE or MCITP (preferred) Tools & Technologies
ServiceNow (ITSM, CMDB, Integration Hub) SolarWinds, Zscaler, Asset Panda Microsoft InTune, SCCM/Endpoint Manager Active Directory, Azure AD, Office 365 Cisco network hardware, VoIP, Load Balancers, DNS/DHCP VDI, Windows 11, macOS VMware vSphere, Hyper-V, clustering, and backup solutions (Commvault, Veeam, or similar) Experience with patch management, configuration management, and automation tools (e.g., Ansible, Terraform) Additional Details
Public Trust or ability to obtain Public Trust U.S. Citizenship required Location: Metro accessible Equal Opportunity Employer Note
Patriot LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr