Akin Gump Strauss Hauer & Feld LLP
IT Systems Administrator (Citrix)
Akin Gump Strauss Hauer & Feld LLP, Washington, District of Columbia, us, 20022
Overview
IT Systems Administrator (Citrix) role at Akin Gump Strauss Hauer & Feld LLP. The position can reside in Washington, DC or Dallas with hybrid work capabilities. This role reports to the Endpoint Engineering & User Experience Manager. Responsibilities
Manage Citrix Virtual Apps and Desktops environments for multi-user access. Configure and maintain Citrix Provisioning Services (PVS) for streamlined image management. Perform regular updates and patches for Citrix components. Prepare third-party updates and patches for release to all endpoints including Windows workstations and servers. Administer Azure Virtual Desktop (AVD) environments, including session hosts, FSLogix, and Azure resource configuration. Monitor and resolve incidents escalated to Endpoint Engineering team such as user sessions, applications, and VDI performance. Maintain and manage Citrix published applications and desktops. Perform daily health checks on Citrix server farms and ensure smooth operation. Troubleshoot and resolve technical issues related to Citrix applications. Administer users and groups in Active Directory and Entra ID. Train employees in the use of Citrix applications and provide user support. Monitor system performance using tools like Citrix Director. Implement and communicate system changes as needed. Assist in developing and maintaining documentation for Citrix-related processes. Collaborate with other IT teams to ensure integration with supporting systems. Serve as the primary escalation point for Tier-1 and Tier-2 teams on complex issues across all Endpoint Engineering to include third-party applications, Windows, Citrix, AVD, and Windows 365. Work closely with vendors (Citrix, Microsoft, etc.) to resolve advanced technical challenges. Create and maintain detailed technical documentation, SOPs, and knowledge base articles. Provide periodic reports on system performance, incident trends, and resolution times. Participate in a rotational on-call and scheduled maintenance roster to ensure continuous system availability and timely resolution of critical issues. Qualifications (Experience, Knowledge, Skills & Abilities)
Bachelor’s degree preferred; college coursework in computer science or MIS. Equivalent experience and training may be considered. Industry certifications preferred – CCA-V, MC-AVD, VMware, Nutanix but not required. Minimum 2+ years of experience in Citrix Virtual Apps and Desktop Administration. Familiarity with IT service management tools (ServiceNow). Strong knowledge of Citrix technologies, including Citrix Virtual Apps and Desktops (CVAD). Experience with Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), Windows 365 (W365). Familiarity with Windows Server environments and Active Directory / Entra ID. Experience with virtualization technologies, preferably VMware and Acropolis. Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP). Proficiency in troubleshooting and problem-solving Citrix-related issues. Experience with FSLogix. Experience with Citrix MCS and PVS deployments. Expertise in Citrix policies and profile management. Experience with Microsoft Defender. Understanding of storage and connectivity fundamentals. Proficiency in PowerShell scripting for task automation and information extraction. Experience with an Active Directory environment, including Windows GPO/GPP. Proficient in scripting and automation using VB Script, PowerShell, or Python. Strong attention to detail and ability to work under deadlines; capable of preparing systems and configuration documentation. Experience supporting Windows Server and Office 365; familiarity with Microsoft Azure. Broad knowledge of networks and servers to perform root cause analysis. Knowledge of system patching and malware protection products. High level of written communication and documentation skills. Ability to prioritize and work independently and as part of a team. Excellent communication, customer service, and interpersonal skills; ability to convey complex information to all levels. Discretion and good judgment in a results-oriented environment; commitment to confidentiality and the Firm’s Core Values. Commitment to professional growth and development. Compensation and Benefits
The anticipated base salary range for this position in Washington, DC is $90,000 - $120,000. The actual salary offered will be based on factors including education, experience, certifications, skills, and location. This may be part of a broader compensation package including health benefits, 401(k), bonuses, and paid time off. Additional information about benefits and rewards can be found here. Details
Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Law Practice and Legal Services
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IT Systems Administrator (Citrix) role at Akin Gump Strauss Hauer & Feld LLP. The position can reside in Washington, DC or Dallas with hybrid work capabilities. This role reports to the Endpoint Engineering & User Experience Manager. Responsibilities
Manage Citrix Virtual Apps and Desktops environments for multi-user access. Configure and maintain Citrix Provisioning Services (PVS) for streamlined image management. Perform regular updates and patches for Citrix components. Prepare third-party updates and patches for release to all endpoints including Windows workstations and servers. Administer Azure Virtual Desktop (AVD) environments, including session hosts, FSLogix, and Azure resource configuration. Monitor and resolve incidents escalated to Endpoint Engineering team such as user sessions, applications, and VDI performance. Maintain and manage Citrix published applications and desktops. Perform daily health checks on Citrix server farms and ensure smooth operation. Troubleshoot and resolve technical issues related to Citrix applications. Administer users and groups in Active Directory and Entra ID. Train employees in the use of Citrix applications and provide user support. Monitor system performance using tools like Citrix Director. Implement and communicate system changes as needed. Assist in developing and maintaining documentation for Citrix-related processes. Collaborate with other IT teams to ensure integration with supporting systems. Serve as the primary escalation point for Tier-1 and Tier-2 teams on complex issues across all Endpoint Engineering to include third-party applications, Windows, Citrix, AVD, and Windows 365. Work closely with vendors (Citrix, Microsoft, etc.) to resolve advanced technical challenges. Create and maintain detailed technical documentation, SOPs, and knowledge base articles. Provide periodic reports on system performance, incident trends, and resolution times. Participate in a rotational on-call and scheduled maintenance roster to ensure continuous system availability and timely resolution of critical issues. Qualifications (Experience, Knowledge, Skills & Abilities)
Bachelor’s degree preferred; college coursework in computer science or MIS. Equivalent experience and training may be considered. Industry certifications preferred – CCA-V, MC-AVD, VMware, Nutanix but not required. Minimum 2+ years of experience in Citrix Virtual Apps and Desktop Administration. Familiarity with IT service management tools (ServiceNow). Strong knowledge of Citrix technologies, including Citrix Virtual Apps and Desktops (CVAD). Experience with Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), Windows 365 (W365). Familiarity with Windows Server environments and Active Directory / Entra ID. Experience with virtualization technologies, preferably VMware and Acropolis. Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP). Proficiency in troubleshooting and problem-solving Citrix-related issues. Experience with FSLogix. Experience with Citrix MCS and PVS deployments. Expertise in Citrix policies and profile management. Experience with Microsoft Defender. Understanding of storage and connectivity fundamentals. Proficiency in PowerShell scripting for task automation and information extraction. Experience with an Active Directory environment, including Windows GPO/GPP. Proficient in scripting and automation using VB Script, PowerShell, or Python. Strong attention to detail and ability to work under deadlines; capable of preparing systems and configuration documentation. Experience supporting Windows Server and Office 365; familiarity with Microsoft Azure. Broad knowledge of networks and servers to perform root cause analysis. Knowledge of system patching and malware protection products. High level of written communication and documentation skills. Ability to prioritize and work independently and as part of a team. Excellent communication, customer service, and interpersonal skills; ability to convey complex information to all levels. Discretion and good judgment in a results-oriented environment; commitment to confidentiality and the Firm’s Core Values. Commitment to professional growth and development. Compensation and Benefits
The anticipated base salary range for this position in Washington, DC is $90,000 - $120,000. The actual salary offered will be based on factors including education, experience, certifications, skills, and location. This may be part of a broader compensation package including health benefits, 401(k), bonuses, and paid time off. Additional information about benefits and rewards can be found here. Details
Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Law Practice and Legal Services
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