Zendesk
Overview
We are seeking a visionary and strategic Director of HR Business Partnering to join our AI-first customer service software SaaS company. Reporting to the VP, HR Business Partnering for Product Development and Information Technology, this role designs and delivers global HR strategies that drive outcomes aligned with our business objectives, cultivate a high-performance culture, and enhance organizational effectiveness across diverse international markets. The ideal candidate will have a robust background in HR business partnering, with a comprehensive understanding of global HR practices and the ability to influence and drive change at the highest levels of the organization. As a key member of the HR Business Partnering team, you will shape the future of our company while enhancing the overall employee experience. Please note: We are looking for someone with strong experience supporting PD, Engineering, and Design leaders; this is critical. We also expect this individual to spend time in the office with their leaders in our chosen locations on a hybrid basis. Key Responsibilities
Strategic Leadership: Lead the development and execution of innovative HR strategies that align with the company’s long-term business objectives, ensuring that HR initiatives are integrated into the overall business strategy. Executive Partnership: Serve as a strategic partner and coach to the executive leadership team, providing insights and recommendations that drive organizational effectiveness and foster a culture of performance and accountability. Global Workforce Strategy: Oversee global workforce planning initiatives for your functions, ensuring that the organization has the right talent in place to meet current and future business needs. Analyze global workforce trends and devise strategies to address talent gaps and optimize resource allocation across all locations. Organizational Transformation: Drive organizational design and transformation initiatives that enhance operational efficiency and agility, ensuring alignment with business goals and fostering a culture of innovation and performance. Leadership Development: Champion organizational development initiatives that promote leadership capabilities, team effectiveness, and a culture of continuous learning. Implement comprehensive leadership development programs that prepare leaders for future challenges. Global HR Leadership: Ensure the effective delivery of global HR strategies across multiple locations, collaborating with regional HR Business Partnering teams to ensure compliance with local labor laws while maintaining a cohesive and integrated global HR framework. Talent Acceleration: Spearhead talent acquisition, development, and retention strategies that build a high-performing workforce. Lead succession planning efforts and advocate for leadership development initiatives to ensure a robust talent pipeline. Employee Experience: Cultivate an inclusive and engaging workplace culture by developing programs that enhance employee productivity, collaboration, and innovation, in collaboration with our Talent & Culture teams. Performance Optimization: Lead the implementation of performance management systems that facilitate continuous feedback, goal alignment, and professional development, ensuring that performance metrics align with business objectives. Change Management: Provide strategic HR guidance during organizational change initiatives, ensuring effective communication and support for leaders throughout transitions. Data-Driven Decision Making: Leverage HR analytics to inform strategic decision-making and evaluate the effectiveness of HR initiatives, providing actionable insights to the executive team on workforce trends and challenges. Cross-Functional Collaboration: Collaborate with regional HR teams and centers of expertise (such as talent acquisition, talent acceleration, and employee relations) to deliver comprehensive HR solutions that meet the evolving needs of the business. What You’ll Bring
Experience: A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role focused on strategic HR business partnering in a SaaS or technology-driven environment. Experience: Ideally experience in business partnering to a Product Development, Technology organisation. Education: A bachelor’s degree in Human Resources, Business Administration, or a related field is required; a master’s degree in Human Resources or Organizational Behavior is strongly preferred. Strategic Vision: Proven ability to think strategically and commercially, aligning HR initiatives with overarching business goals and driving organizational performance at an executive level. Global Expertise: Extensive experience in HR leadership across multiple jurisdictions, with a deep understanding of international labor laws, cultural nuances, and global HR best practices. Organizational Design Experience: Demonstrated expertise in organizational design and transformation, with the ability to analyze complex workforce needs and implement effective structures and programs to support business growth. Consultative Leadership: Exceptional consultative skills, with the ability to influence and advise senior leaders, providing strategic insights that drive HR initiatives and organizational effectiveness. Collaborative Mindset: Outstanding interpersonal and communication skills, with a collaborative approach that fosters teamwork and builds strong relationships across all levels of the organization. Visionary Leadership: A proactive and visionary approach to shaping HR practices, with a passion for driving change, fostering innovation, and enhancing the employee experience. Analytical Acumen: Strong analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions and measure the success of HR initiatives. The role is a global HR leadership position with hybrid work; specific in-office schedule will be determined by the hiring manager. The U.S. base salary range is $178,000-$268,000; compensation details may include bonus, benefits, or related incentives. The offer will be based on capabilities, applicable experience, and location. Hybrid
Hybrid: Our hybrid setup provides on-site collaboration some days and remote work part of the week. About Zendesk
Zendesk is an equal opportunity employer and committed to diversity, equity, and inclusion. We provide reasonable accommodations for applicants with disabilities. If you require accommodation during the application process, please email peopleandplaces@zendesk.com.
#J-18808-Ljbffr
We are seeking a visionary and strategic Director of HR Business Partnering to join our AI-first customer service software SaaS company. Reporting to the VP, HR Business Partnering for Product Development and Information Technology, this role designs and delivers global HR strategies that drive outcomes aligned with our business objectives, cultivate a high-performance culture, and enhance organizational effectiveness across diverse international markets. The ideal candidate will have a robust background in HR business partnering, with a comprehensive understanding of global HR practices and the ability to influence and drive change at the highest levels of the organization. As a key member of the HR Business Partnering team, you will shape the future of our company while enhancing the overall employee experience. Please note: We are looking for someone with strong experience supporting PD, Engineering, and Design leaders; this is critical. We also expect this individual to spend time in the office with their leaders in our chosen locations on a hybrid basis. Key Responsibilities
Strategic Leadership: Lead the development and execution of innovative HR strategies that align with the company’s long-term business objectives, ensuring that HR initiatives are integrated into the overall business strategy. Executive Partnership: Serve as a strategic partner and coach to the executive leadership team, providing insights and recommendations that drive organizational effectiveness and foster a culture of performance and accountability. Global Workforce Strategy: Oversee global workforce planning initiatives for your functions, ensuring that the organization has the right talent in place to meet current and future business needs. Analyze global workforce trends and devise strategies to address talent gaps and optimize resource allocation across all locations. Organizational Transformation: Drive organizational design and transformation initiatives that enhance operational efficiency and agility, ensuring alignment with business goals and fostering a culture of innovation and performance. Leadership Development: Champion organizational development initiatives that promote leadership capabilities, team effectiveness, and a culture of continuous learning. Implement comprehensive leadership development programs that prepare leaders for future challenges. Global HR Leadership: Ensure the effective delivery of global HR strategies across multiple locations, collaborating with regional HR Business Partnering teams to ensure compliance with local labor laws while maintaining a cohesive and integrated global HR framework. Talent Acceleration: Spearhead talent acquisition, development, and retention strategies that build a high-performing workforce. Lead succession planning efforts and advocate for leadership development initiatives to ensure a robust talent pipeline. Employee Experience: Cultivate an inclusive and engaging workplace culture by developing programs that enhance employee productivity, collaboration, and innovation, in collaboration with our Talent & Culture teams. Performance Optimization: Lead the implementation of performance management systems that facilitate continuous feedback, goal alignment, and professional development, ensuring that performance metrics align with business objectives. Change Management: Provide strategic HR guidance during organizational change initiatives, ensuring effective communication and support for leaders throughout transitions. Data-Driven Decision Making: Leverage HR analytics to inform strategic decision-making and evaluate the effectiveness of HR initiatives, providing actionable insights to the executive team on workforce trends and challenges. Cross-Functional Collaboration: Collaborate with regional HR teams and centers of expertise (such as talent acquisition, talent acceleration, and employee relations) to deliver comprehensive HR solutions that meet the evolving needs of the business. What You’ll Bring
Experience: A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role focused on strategic HR business partnering in a SaaS or technology-driven environment. Experience: Ideally experience in business partnering to a Product Development, Technology organisation. Education: A bachelor’s degree in Human Resources, Business Administration, or a related field is required; a master’s degree in Human Resources or Organizational Behavior is strongly preferred. Strategic Vision: Proven ability to think strategically and commercially, aligning HR initiatives with overarching business goals and driving organizational performance at an executive level. Global Expertise: Extensive experience in HR leadership across multiple jurisdictions, with a deep understanding of international labor laws, cultural nuances, and global HR best practices. Organizational Design Experience: Demonstrated expertise in organizational design and transformation, with the ability to analyze complex workforce needs and implement effective structures and programs to support business growth. Consultative Leadership: Exceptional consultative skills, with the ability to influence and advise senior leaders, providing strategic insights that drive HR initiatives and organizational effectiveness. Collaborative Mindset: Outstanding interpersonal and communication skills, with a collaborative approach that fosters teamwork and builds strong relationships across all levels of the organization. Visionary Leadership: A proactive and visionary approach to shaping HR practices, with a passion for driving change, fostering innovation, and enhancing the employee experience. Analytical Acumen: Strong analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions and measure the success of HR initiatives. The role is a global HR leadership position with hybrid work; specific in-office schedule will be determined by the hiring manager. The U.S. base salary range is $178,000-$268,000; compensation details may include bonus, benefits, or related incentives. The offer will be based on capabilities, applicable experience, and location. Hybrid
Hybrid: Our hybrid setup provides on-site collaboration some days and remote work part of the week. About Zendesk
Zendesk is an equal opportunity employer and committed to diversity, equity, and inclusion. We provide reasonable accommodations for applicants with disabilities. If you require accommodation during the application process, please email peopleandplaces@zendesk.com.
#J-18808-Ljbffr