Wix
Onboarding & Partner Enablement Manager, Omnichannel POS Solutions
Wix, Miami, Florida, us, 33222
Overview
We’re seeking a dynamic Onboarding & Partner Enablement Manager to lead the successful implementation and adoption of our omnichannel Point-of-Sale (POS) solution. This role bridges customer onboarding, account management, and partner sales enablement to ensure our clients — including retail, beauty, service stores — maximize value from our platform. Responsibilities
Lead new customer onboarding from closed sale to go-live, ensuring seamless implementation of POS and eCommerce integrations. Serve as the primary point of contact for assigned accounts, driving adoption and satisfaction. Build and maintain strong relationships with users and operational teams. Monitor account health, identify growth opportunities, and proactively address potential churn risks. Gather customer feedback and feature requests and relay them to the appropriate internal teams. Train and equip channel and integration partners to effectively sell and support our POS solution and omnichannel capabilities. Develop partner playbooks, sales tools, and product resources tailored to the omnichannel solution. Collaborate with the sales team to co-sell and support partner-led opportunities. Act as a product and industry expert for partner inquiries and pre-sales support. Work closely with sales, product, support, and engineering teams to deliver client feedback and influence roadmap priorities. Coordinate with marketing to develop partner and customer success stories. Align with sales leadership to refine onboarding and enablement strategies for greater revenue impact. Qualifications
3+ years in sales, account management, onboarding, or partner enablement roles. Preferably in SaaS, POS, eCommerce or Payments. Strong understanding of omnichannel commerce solutions and the connection between in-store POS and online sales. Exceptional communication, presentation, and training skills. Experience working with small business clients in a sales enablement capacity. Experience working with partners, resellers, or distributors in a sales enablement capacity. Ability to manage multiple priorities in a fast-paced environment. Strong strategy and presentation builder skills. Proficiency with CRM and project management tools. Preferred Skills
Experience with Point of Sale hardware and software. Experience with eCommerce platforms. Background in SaaS implementation and customer lifecycle management. Excellent communication, presentation, and training skills. Additional Information
Wix Point of Sale is a tool integrated with our core product offerings, helping users bridge their online presence and in-person efforts. We are seeking Miami-based candidates who can commute to our office in Miami. The role supports a hybrid model with in-office presence required at least 2 days per week. In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support employee well-being and financial security. You can read more about our comprehensive benefits package here.
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We’re seeking a dynamic Onboarding & Partner Enablement Manager to lead the successful implementation and adoption of our omnichannel Point-of-Sale (POS) solution. This role bridges customer onboarding, account management, and partner sales enablement to ensure our clients — including retail, beauty, service stores — maximize value from our platform. Responsibilities
Lead new customer onboarding from closed sale to go-live, ensuring seamless implementation of POS and eCommerce integrations. Serve as the primary point of contact for assigned accounts, driving adoption and satisfaction. Build and maintain strong relationships with users and operational teams. Monitor account health, identify growth opportunities, and proactively address potential churn risks. Gather customer feedback and feature requests and relay them to the appropriate internal teams. Train and equip channel and integration partners to effectively sell and support our POS solution and omnichannel capabilities. Develop partner playbooks, sales tools, and product resources tailored to the omnichannel solution. Collaborate with the sales team to co-sell and support partner-led opportunities. Act as a product and industry expert for partner inquiries and pre-sales support. Work closely with sales, product, support, and engineering teams to deliver client feedback and influence roadmap priorities. Coordinate with marketing to develop partner and customer success stories. Align with sales leadership to refine onboarding and enablement strategies for greater revenue impact. Qualifications
3+ years in sales, account management, onboarding, or partner enablement roles. Preferably in SaaS, POS, eCommerce or Payments. Strong understanding of omnichannel commerce solutions and the connection between in-store POS and online sales. Exceptional communication, presentation, and training skills. Experience working with small business clients in a sales enablement capacity. Experience working with partners, resellers, or distributors in a sales enablement capacity. Ability to manage multiple priorities in a fast-paced environment. Strong strategy and presentation builder skills. Proficiency with CRM and project management tools. Preferred Skills
Experience with Point of Sale hardware and software. Experience with eCommerce platforms. Background in SaaS implementation and customer lifecycle management. Excellent communication, presentation, and training skills. Additional Information
Wix Point of Sale is a tool integrated with our core product offerings, helping users bridge their online presence and in-person efforts. We are seeking Miami-based candidates who can commute to our office in Miami. The role supports a hybrid model with in-office presence required at least 2 days per week. In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support employee well-being and financial security. You can read more about our comprehensive benefits package here.
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