CNA Insurance
Claims Consultant (Construction Defect)
CNA Insurance, Chicago, Illinois, United States, 60290
Overview
This is an individual contributor role with a high degree of autonomy. The
Claims Consultant (Construction Defect)
manages commercial claims nationwide with high complexity and exposure across multiple lines of business, under general direction within broad authority limits. Responsibilities include coordinating all claim investigations and resolution activities under occurrences-based general liability policies and claims-made E&O policies in line with company protocols, quality and customer service standards. The position may be dedicated to specific accounts and requires regular communication with customers and insureds. The role offers a flexible hybrid work schedule and is available in any location near a CNA office.
Responsibilities
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.
Coordinates third party recovery with subrogation unit/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
May perform additional duties as assigned.
Education & Experience
Bachelor's Degree or equivalent experience.
Typically a minimum of eight years of relevant experience, preferably in a legal or claim handling environment.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g. CPCU).
Skills, Knowledge & Abilities
Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business-related software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to manage and prioritize multiple projects.
Ability to evaluate claims based on a cost-benefit analysis.
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
Ability to implement strategies with a proactive long-term view of business goals and objectives.
Compensation & Benefits In Chicago/New York/California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including but not limited to relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. CNA offers a comprehensive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
Accessibility & Accommodation CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Seniority level
Not Applicable
Employment type
Full-time
Job function
General Business, Other, and Customer Service
Industries
Financial Services and Insurance
#J-18808-Ljbffr
Claims Consultant (Construction Defect)
manages commercial claims nationwide with high complexity and exposure across multiple lines of business, under general direction within broad authority limits. Responsibilities include coordinating all claim investigations and resolution activities under occurrences-based general liability policies and claims-made E&O policies in line with company protocols, quality and customer service standards. The position may be dedicated to specific accounts and requires regular communication with customers and insureds. The role offers a flexible hybrid work schedule and is available in any location near a CNA office.
Responsibilities
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.
Coordinates third party recovery with subrogation unit/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
May perform additional duties as assigned.
Education & Experience
Bachelor's Degree or equivalent experience.
Typically a minimum of eight years of relevant experience, preferably in a legal or claim handling environment.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g. CPCU).
Skills, Knowledge & Abilities
Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business-related software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to manage and prioritize multiple projects.
Ability to evaluate claims based on a cost-benefit analysis.
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
Ability to implement strategies with a proactive long-term view of business goals and objectives.
Compensation & Benefits In Chicago/New York/California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including but not limited to relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. CNA offers a comprehensive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
Accessibility & Accommodation CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Seniority level
Not Applicable
Employment type
Full-time
Job function
General Business, Other, and Customer Service
Industries
Financial Services and Insurance
#J-18808-Ljbffr