Northwest Administrators
Customer Service Representative - Call Center
Northwest Administrators, Seattle, Washington, us, 98127
Customer Service Representative - Call Center
Customer Service Representative - Call Center
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Northwest Administrators, Inc Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost youre looking for! What you'll be doing... At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will: Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom Timely and accurately answer questions from our customers Thoroughly document calls in the computer system Verify and update customer information Mail various forms and information as required by the customer *This position is on site in our Eastlake, WA office. Who you are... Organized.
Able to juggle and prioritize workloads, have strong analytical skills Communicator.
Strong verbally and in writing including interpersonal skills Service Minded.
Passionate about customer service--delivering it like you expect to receive it Detailed.
Attentive to detail with excellent problem-solving skills Technically Savvy
. Proficient with technology, intermediate level with Excel and Word Bilingual.
Fluent in Spanish (highly preferred) Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us atNorthwest Administrators Inc. | Careers (nwadmin.com) If hired, you can expect... Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr. Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leaveand 10 Holidays Strong team environment with good work-life balance NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com) Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Customer Service Representative - Call Center
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Northwest Administrators, Inc Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost youre looking for! What you'll be doing... At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will: Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom Timely and accurately answer questions from our customers Thoroughly document calls in the computer system Verify and update customer information Mail various forms and information as required by the customer *This position is on site in our Eastlake, WA office. Who you are... Organized.
Able to juggle and prioritize workloads, have strong analytical skills Communicator.
Strong verbally and in writing including interpersonal skills Service Minded.
Passionate about customer service--delivering it like you expect to receive it Detailed.
Attentive to detail with excellent problem-solving skills Technically Savvy
. Proficient with technology, intermediate level with Excel and Word Bilingual.
Fluent in Spanish (highly preferred) Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us atNorthwest Administrators Inc. | Careers (nwadmin.com) If hired, you can expect... Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr. Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leaveand 10 Holidays Strong team environment with good work-life balance NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com) Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Northwest Administrators, Inc by 2x Get notified about new Call Center Customer Service Representative jobs in
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