Nwadmin
Customer Service Representative - Call Center Seattle, WA
Nwadmin, Seattle, Washington, us, 98127
Overview
Customer Service Representative - Call Center in Seattle, WA. Entry level position with fully paid training in a no-sales environment. What you'll be doing... As a Customer Service Representative for our Pension Services department call center, you are the front line. You will take calls from customers who have questions about their retirement plan benefits. You will: Schedule and assist participants with the secure electronic signing and witnessing of required documents via Zoom Timely and accurately answer questions from our customers Thoroughly document calls in the computer system Verify and update customer information Mail various forms and information as required by the customer Note:
This position is on site in our Eastlake, WA office. Qualifications
Organized.
Able to juggle and prioritize workloads; strong analytical skills Communicator.
Strong verbal and written communication and interpersonal skills Service Minded.
Passion for delivering excellent customer service Detailed.
Attentive to detail with strong problem-solving abilities Technically Savvy.
Proficient with technology; intermediate experience with Excel and Word Bilingual.
Fluent in Spanish (highly preferred) About Northwest Administrators, Inc.
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. We offer training and development opportunities and a competitive benefits package. Compensation and Benefits
Union scale wages, raises every 6 months, starting at $20.76/hr up to $26.29/hr Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10 Holidays Strong team environment with good work-life balance Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, citizenship, or any other characteristic protected by law. NWA prohibits discrimination or harassment based on these characteristics. Reasonable accommodation is provided for applicants with disabilities to participate in the job application or interview process and to perform essential job functions. To request accommodation, contact Human Resources at HR@nwadmin.com. How to apply
Interested in joining Northwest Administrators, Inc.? Please submit your application and resume through the company careers portal. #J-18808-Ljbffr
Customer Service Representative - Call Center in Seattle, WA. Entry level position with fully paid training in a no-sales environment. What you'll be doing... As a Customer Service Representative for our Pension Services department call center, you are the front line. You will take calls from customers who have questions about their retirement plan benefits. You will: Schedule and assist participants with the secure electronic signing and witnessing of required documents via Zoom Timely and accurately answer questions from our customers Thoroughly document calls in the computer system Verify and update customer information Mail various forms and information as required by the customer Note:
This position is on site in our Eastlake, WA office. Qualifications
Organized.
Able to juggle and prioritize workloads; strong analytical skills Communicator.
Strong verbal and written communication and interpersonal skills Service Minded.
Passion for delivering excellent customer service Detailed.
Attentive to detail with strong problem-solving abilities Technically Savvy.
Proficient with technology; intermediate experience with Excel and Word Bilingual.
Fluent in Spanish (highly preferred) About Northwest Administrators, Inc.
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. We offer training and development opportunities and a competitive benefits package. Compensation and Benefits
Union scale wages, raises every 6 months, starting at $20.76/hr up to $26.29/hr Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10 Holidays Strong team environment with good work-life balance Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, citizenship, or any other characteristic protected by law. NWA prohibits discrimination or harassment based on these characteristics. Reasonable accommodation is provided for applicants with disabilities to participate in the job application or interview process and to perform essential job functions. To request accommodation, contact Human Resources at HR@nwadmin.com. How to apply
Interested in joining Northwest Administrators, Inc.? Please submit your application and resume through the company careers portal. #J-18808-Ljbffr