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Infrastructure Engineer, Senior
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Inside Higher Ed 1 day ago Be among the first 25 applicants Join to apply for the
Infrastructure Engineer, Senior
role at
Inside Higher Ed Job Title:
Infrastructure Engineer, Senior
Location:
USO-Georgia Film Academy
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
287956
About Us
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Location
Georgia Film Academy (GFA) - 461 Sandy Creek Road Fayetteville, GA 30214
Job Summary
The Infrastructure Engineer at the Georgia Film Academy (GFA) plays a critical role in maintaining and enhancing the technology infrastructure necessary for the successful operation of GFA's educational programs. This position involves supporting network systems, client endpoints, and corporate applications, as well as collaborating with other teams to ensure seamless technology experiences for students, faculty, and staff.
Provides direct support to the director and staff of the department including information management, project coordination, and advanced technical assistance and training to system users by performing the following duties.
Responsibilities
Network and Systems Support
Maintain and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless access points in partnership with network team. Monitor system performance, identify bottlenecks, and optimize network resources. Collaborate with the network and systems teams to implement upgrades and improvements.
Client Endpoints and Corporate Applications
Provide technical support for client devices used by students, faculty, and staff. Assist with Avid Media Composer and Pro Tools installations, configurations, and troubleshooting. Administers DeepFreeze server to include installing updates, installing programs and monitors the status of frozen client computers. Participates in software and hardware evaluations. Prepares and tracks orders, receives, and inspects orders, updates receiving logs, processes packing slips, resolves order discrepancies, notifies technical staff of arrivals and assists with preparation and delivery. Assists technical support personnel in installation of hardware and peripheral components. Receives and processes telecommunication requests for new services and programming changes. Provides advanced equipment setup and breakdown. Develops and maintains databases and documentation for departmental use. Coordinates activities with help desk, network services, or other information systems groups. Managing an inventory of the site's technology equipment. Administers environmental monitoring system and cameras to include the firmware upgrades, monitoring for failures and documentation for usage.
Faculty, Staff, Student and Class Support
Respond to technology-related inquiries from students and faculty. Conduct training sessions or workshops on using technology tools effectively. Instructs users in use of equipment, software, and manuals. Provides advanced level technology, application, and telecommunications support to users.
Project Collaboration
Work closely with the Technology Services and Solutions team on various projects. Contribute to technology initiatives related to GFA's programs and services.
Onsite And After-Hours Support
Maintain regular onsite presence during business hours (Monday through Friday, 8:00 AM to 5:00 PM). Be available for after-hours support as needed, including participating in a rotating on-call schedule.
Reporting and Communication
Report to the Assistant Director of Technology Services and Solutions based in the Atlanta office. Communicate effectively with colleagues, stakeholders, and end-users. Coordinates and supports department projects and activities
Required Qualifications
Additional duties as assigned
Education Requirements
A bachelors degree from a four-year college or university or 2 years college course work and four to five years job-related experience and/or training; or equivalent combination of education and experience.
A minimum of three years experience providing direct technical support to computer users.
A minimum of five years experience supporting Windows OS, and Macintosh operating systems and associated desktop applications running in a networked environment.
Experience in a college or university environment providing direct support of Information Technology systems and infrastructure.
Required Experience
To perform this job successfully, an individual should have knowledge of Email and Calendar systems; Contact Management systems; Database software; Design software; Development software; Internet software; Virus protection software; Operating System Utility and Imaging software; Inventory software; Request Tracking software; Order processing systems; Project Management software; Spreadsheet software, Word Processing software and Presentation software.Other applications, utilities, peripheral software and operating systems may be included.Advanced knowledge of networking principles including DNS, DHCP, IP Addresses, and cabling standards.
Other Required Qualifications
Excellent people skills, able to work well with others as well as independently. Excellent customer service and support skills. Strong analytical and problem solving skills. Must be a self-starter and able to work independently. Must be able to travel as required (approximately 10% of the time). Must be able to work occasional nights and weekends.
Preferred Qualifications
Preferred Experience
Avid Media Composer and Pro Tools familiarity.
Experience supporting macOS environments.
Background in audiovisual technologies.
Abilities
Knowledge, Skills, & Abilities
Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Takes calculated risks to accomplish goals.
Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality; Applies feedback to improve performance.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
KNOWLEDGE
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed.
Skills
Language Skills - Ability to read, analyze, and interpret technical procedures. Ability to write reports, business correspondence.
Mathematical Skills - Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and geometry.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs. Able to read and interpret written information.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Infrastructure Engineer, Senior
role at
Inside Higher Ed 1 day ago Be among the first 25 applicants Join to apply for the
Infrastructure Engineer, Senior
role at
Inside Higher Ed Job Title:
Infrastructure Engineer, Senior
Location:
USO-Georgia Film Academy
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
287956
About Us
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Location
Georgia Film Academy (GFA) - 461 Sandy Creek Road Fayetteville, GA 30214
Job Summary
The Infrastructure Engineer at the Georgia Film Academy (GFA) plays a critical role in maintaining and enhancing the technology infrastructure necessary for the successful operation of GFA's educational programs. This position involves supporting network systems, client endpoints, and corporate applications, as well as collaborating with other teams to ensure seamless technology experiences for students, faculty, and staff.
Provides direct support to the director and staff of the department including information management, project coordination, and advanced technical assistance and training to system users by performing the following duties.
Responsibilities
Network and Systems Support
Maintain and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless access points in partnership with network team. Monitor system performance, identify bottlenecks, and optimize network resources. Collaborate with the network and systems teams to implement upgrades and improvements.
Client Endpoints and Corporate Applications
Provide technical support for client devices used by students, faculty, and staff. Assist with Avid Media Composer and Pro Tools installations, configurations, and troubleshooting. Administers DeepFreeze server to include installing updates, installing programs and monitors the status of frozen client computers. Participates in software and hardware evaluations. Prepares and tracks orders, receives, and inspects orders, updates receiving logs, processes packing slips, resolves order discrepancies, notifies technical staff of arrivals and assists with preparation and delivery. Assists technical support personnel in installation of hardware and peripheral components. Receives and processes telecommunication requests for new services and programming changes. Provides advanced equipment setup and breakdown. Develops and maintains databases and documentation for departmental use. Coordinates activities with help desk, network services, or other information systems groups. Managing an inventory of the site's technology equipment. Administers environmental monitoring system and cameras to include the firmware upgrades, monitoring for failures and documentation for usage.
Faculty, Staff, Student and Class Support
Respond to technology-related inquiries from students and faculty. Conduct training sessions or workshops on using technology tools effectively. Instructs users in use of equipment, software, and manuals. Provides advanced level technology, application, and telecommunications support to users.
Project Collaboration
Work closely with the Technology Services and Solutions team on various projects. Contribute to technology initiatives related to GFA's programs and services.
Onsite And After-Hours Support
Maintain regular onsite presence during business hours (Monday through Friday, 8:00 AM to 5:00 PM). Be available for after-hours support as needed, including participating in a rotating on-call schedule.
Reporting and Communication
Report to the Assistant Director of Technology Services and Solutions based in the Atlanta office. Communicate effectively with colleagues, stakeholders, and end-users. Coordinates and supports department projects and activities
Required Qualifications
Additional duties as assigned
Education Requirements
A bachelors degree from a four-year college or university or 2 years college course work and four to five years job-related experience and/or training; or equivalent combination of education and experience.
A minimum of three years experience providing direct technical support to computer users.
A minimum of five years experience supporting Windows OS, and Macintosh operating systems and associated desktop applications running in a networked environment.
Experience in a college or university environment providing direct support of Information Technology systems and infrastructure.
Required Experience
To perform this job successfully, an individual should have knowledge of Email and Calendar systems; Contact Management systems; Database software; Design software; Development software; Internet software; Virus protection software; Operating System Utility and Imaging software; Inventory software; Request Tracking software; Order processing systems; Project Management software; Spreadsheet software, Word Processing software and Presentation software.Other applications, utilities, peripheral software and operating systems may be included.Advanced knowledge of networking principles including DNS, DHCP, IP Addresses, and cabling standards.
Other Required Qualifications
Excellent people skills, able to work well with others as well as independently. Excellent customer service and support skills. Strong analytical and problem solving skills. Must be a self-starter and able to work independently. Must be able to travel as required (approximately 10% of the time). Must be able to work occasional nights and weekends.
Preferred Qualifications
Preferred Experience
Avid Media Composer and Pro Tools familiarity.
Experience supporting macOS environments.
Background in audiovisual technologies.
Abilities
Knowledge, Skills, & Abilities
Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Takes calculated risks to accomplish goals.
Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality; Applies feedback to improve performance.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
KNOWLEDGE
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed.
Skills
Language Skills - Ability to read, analyze, and interpret technical procedures. Ability to write reports, business correspondence.
Mathematical Skills - Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and geometry.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs. Able to read and interpret written information.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Online Audio and Video Media Referrals increase your chances of interviewing at Inside Higher Ed by 2x Sign in to set job alerts for Senior Infrastructure Engineer roles.
Senior Infrastructure Automation Engineer
Atlanta, GA $115,000.00-$125,000.00 1 week ago Atlanta, GA $131,040.00-$189,280.00 3 weeks ago Atlanta, GA $101,920.00-$131,040.00 3 weeks ago Infrastructure Application Security Architect (Remote)
Atlanta, GA $137,500.00-$261,000.00 1 week ago Atlanta, GA $9,000.00-$130,000.00 1 month ago Atlanta, GA $85,400.00-$142,400.00 1 week ago Atlanta Metropolitan Area $30.00-$36.50 6 days ago Atlanta, GA $109,650.00-$146,175.00 2 weeks ago Atlanta, GA $70,000.00-$85,000.00 2 weeks ago Atlanta, GA $70,000.00-$90,000.00 3 weeks ago Decatur, GA $61,009.00-$98,224.00 1 week ago Atlanta, GA $109,650.00-$146,175.00 5 days ago Atlanta, GA $64,750.00-$70,000.00 1 week ago Atlanta, GA $90,000.00-$130,000.00 2 days ago Atlanta, GA $65,000.00-$85,000.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr