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System Engineer/IT Support Lead

Jobs via Dice, Dallas, Texas, United States, 75215

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System Engineer/IT Support Lead

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Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

Description

The Systems Engineer will be responsible for providing on-site support at our Dallas imaging center as well as supporting our imaging and file transfer central environment.

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the IT Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and supporting Hardware and software including high speed scanners, imaging tools and managing file transfer(delivery).

Key Accountabilities

The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:

Daily maintenance activities to ensure all IT operations run smoothly.

Daily support for the local imaging center and for the central environments.

Responsible for proper daily escalation of issues and off-hour on-call support.

Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.

Responsible for successful on-boarding of new DS customers and change requests for existing DS customers

Ensure constant systems/solution availability to meet project SLA's

Meet with Implementation/Devops for solution fixes and enhancements.

Knowledge/Skills/Experience

Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database and Active Directory.

Installation of hardware and software products remotely and at customer locations.

Deploy/troubleshoot Kofax(imaging software) and Batch class deployment

Deep understanding of the various IT functions(Desktop, Server, Network)

Providing technical support for hardware and software products on-site.

Program/Project management experience

Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.

Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.

Strong organizational and time management skills

Ability to plan strategically

Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly

Network management and support- some knowledge of switches, routers and firewalls

PowerShell scripting experience desired

Additional Skills & Qualifications

Bachelor's degree (B.A. or B.S.) from a four-year college or university or over 5 years of IT industry work experience

Nice To Haves

Microsoft Certified Professional (or related certification)

A+ and Network+ Certifications

ITIL v3 foundation and practitioner certification

CompTIA Sec + Certification

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $35.00 - $42.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Sep 6, 2025.

>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

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