Agility Talent, LLC
About our Client: Our client is a high growth Saas platform for enterprise clients with a focus on change management, learning and training. They are currently building out their NYC office and offer a fun office environment, full benefits, matching 401k, and more. They are well funded and this is an amazing opportunity to get in early and make an impact.
About the Role: TheVP of Customer Success is the ultimate owner of the client success team and customer success center of excellence. You will manage a NYC CS team, build out the CS structure even further and grow with a super charged startup.
Responsibilities for VP of Customer Success:
Develop and nurture strategic relationships with our most valuable customers. Become a trusted advisor & consultant.
Build and manage our amazing US team of Customer Success Managers and and Implementation Specialists
Work within organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made
Ensure a seamless experience through all phases of the customer relationship.
Collaborate with our technical support teams overseas to make sure communication flow is effective
Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow.
Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.
Be an expert in the offering, technologies and competitor offerings
How will you be measured?
Renewals & Upsells Documented customer success stories/examples. Platform adoption Customer Success team members are happy, learning, growing and advancing
Requirements for VP of Customer Success: Experience building/managing Customer Success Teams and Customer Success center of Excellence. Experience managing client relationships and ensure client satisfaction and retention from deployment phase and on to renewal and expansions Experience managing relationships with large Enterprise Strategic Accounts and C-level Executive Prior history working for a SaaS company, large systems integration firm, or consultancy Proven ability to drive continuous value Experience working with Fortune 500 clients Project management – Ability to meet and keep track of deadlines with many moving parts, rally resources, appropriately set and manage expectations and have fun along the way. Amazing written and verbal communication skills and excellent presentation skills Detail-oriented and analytical and excellent troubleshooter Strong team player and self-starter and excellent time management skills for yourself and others Thrives in a multi-tasking environment and can adjust priorities on-the-fly Availability for some travel is required Health and wellness initiatives Employee Options Plan, meaning all employees have a financial stake in the business Generous paid time off policy Generous staff referral program Job-related training in-house Snacks, coffee and drinks Compensation : competitive base, bonus + competitive employeebenefits Apply For This Position
Your Name (required)
Your Email (required)
Upload Resume
What are you looking for? Any additional information we should know? Recommendations? We want to know to better assist you.
#J-18808-Ljbffr
Renewals & Upsells Documented customer success stories/examples. Platform adoption Customer Success team members are happy, learning, growing and advancing
Requirements for VP of Customer Success: Experience building/managing Customer Success Teams and Customer Success center of Excellence. Experience managing client relationships and ensure client satisfaction and retention from deployment phase and on to renewal and expansions Experience managing relationships with large Enterprise Strategic Accounts and C-level Executive Prior history working for a SaaS company, large systems integration firm, or consultancy Proven ability to drive continuous value Experience working with Fortune 500 clients Project management – Ability to meet and keep track of deadlines with many moving parts, rally resources, appropriately set and manage expectations and have fun along the way. Amazing written and verbal communication skills and excellent presentation skills Detail-oriented and analytical and excellent troubleshooter Strong team player and self-starter and excellent time management skills for yourself and others Thrives in a multi-tasking environment and can adjust priorities on-the-fly Availability for some travel is required Health and wellness initiatives Employee Options Plan, meaning all employees have a financial stake in the business Generous paid time off policy Generous staff referral program Job-related training in-house Snacks, coffee and drinks Compensation : competitive base, bonus + competitive employeebenefits Apply For This Position
Your Name (required)
Your Email (required)
Upload Resume
What are you looking for? Any additional information we should know? Recommendations? We want to know to better assist you.
#J-18808-Ljbffr