Proofpoint
Strategy & Business Analysis Sr. Manager
Proofpoint, Washington, District of Columbia, us, 20022
Strategy & Business Analysis Sr. Manager
All potential applicants are encouraged to scroll through and read the complete job description before applying. Join to apply for the
Strategy & Business Analysis Sr. Manager
role at
Proofpoint .
Overview We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Proofpoint is a global company with a focus on people-centered cybersecurity. We are committed to finding the right people to help us defend data and protect users.
The Role We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services. The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.
The Senior Manager will work directly with the Head of Strategy & Transformation and the broader Customer Office leadership team and collaborate closely with Finance, Operations and Business Intelligence teams. The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level.
This is a senior-level individual contributor role reporting to the Senior Director, Strategy & Operations, Customer Office.
Your Responsibilities
Conduct complex analysis to inform key decisions and long-term strategy across the Customer Office (Customer Success, Renewals, Support, Services).
Deliver insights on customer segmentation, churn risk and drivers, pricing, services attach/expansion, etc.
Model the impact of new investments on churn reduction, customer experience, and revenue expansion.
Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.
Perform ad-hoc deep dives into key drivers of Customer Office performance, surfacing actionable insights for leadership.
What you bring to the team
Bachelor's degree in Business, Management, or related field; MBA preferred.
10+ years of experience in strategy, business analysis, operations or related roles.
7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
Proven expertise in using Power BI, Tableau, or other business intelligence tools.
Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
Highly independent; ability to work rapidly and productively with general direction.
Strong strategic thinking, analytical skills, and problem-solving abilities.
Excellent communication and executive-level presentation skills.
Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future.
Compensation and Benefits Base Pay Ranges
SF Bay Area, NYC Metro Area: 161,625.00 - 237,050.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 132,225.00 - 193,930.00 USD
All other cities and states excluding those listed above: 120,525.00 - 176,770.00 USD
Our compensation reflects the cost of labor across several U.S. geographic markets and may include variable compensation and/or equity. This role may be eligible for flexible time off, wellbeing programs, and other benefits.
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All potential applicants are encouraged to scroll through and read the complete job description before applying. Join to apply for the
Strategy & Business Analysis Sr. Manager
role at
Proofpoint .
Overview We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Proofpoint is a global company with a focus on people-centered cybersecurity. We are committed to finding the right people to help us defend data and protect users.
The Role We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services. The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.
The Senior Manager will work directly with the Head of Strategy & Transformation and the broader Customer Office leadership team and collaborate closely with Finance, Operations and Business Intelligence teams. The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level.
This is a senior-level individual contributor role reporting to the Senior Director, Strategy & Operations, Customer Office.
Your Responsibilities
Conduct complex analysis to inform key decisions and long-term strategy across the Customer Office (Customer Success, Renewals, Support, Services).
Deliver insights on customer segmentation, churn risk and drivers, pricing, services attach/expansion, etc.
Model the impact of new investments on churn reduction, customer experience, and revenue expansion.
Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.
Perform ad-hoc deep dives into key drivers of Customer Office performance, surfacing actionable insights for leadership.
What you bring to the team
Bachelor's degree in Business, Management, or related field; MBA preferred.
10+ years of experience in strategy, business analysis, operations or related roles.
7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
Proven expertise in using Power BI, Tableau, or other business intelligence tools.
Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
Highly independent; ability to work rapidly and productively with general direction.
Strong strategic thinking, analytical skills, and problem-solving abilities.
Excellent communication and executive-level presentation skills.
Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future.
Compensation and Benefits Base Pay Ranges
SF Bay Area, NYC Metro Area: 161,625.00 - 237,050.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 132,225.00 - 193,930.00 USD
All other cities and states excluding those listed above: 120,525.00 - 176,770.00 USD
Our compensation reflects the cost of labor across several U.S. geographic markets and may include variable compensation and/or equity. This role may be eligible for flexible time off, wellbeing programs, and other benefits.
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