Proofpoint
Data Strategy & Operations Sr. Manager
Proofpoint, Washington, District of Columbia, us, 20022
Overview
Data Strategy & Operations Senior Manager role at Proofpoint. This position is focused on shaping the Customer Success data strategy and enabling an automated, scalable data motion across cross-functional teams. Responsibilities
Data Strategy & Insights Define and evolve the comprehensive data strategy that powers Customer Success automation and scale. Create a data maturity model and roadmap by initiative and product area. Connect account-level and product-level data points to drive insights for our customer-facing teams, power digital campaigns and trigger automated risk playbooks. Act as the CS subject matter expert for customer data and telemetry, advising leadership on opportunities to leverage data for scale. Program Leadership & Business Alignment Program manage the cross-functional data pipeline program, ensuring business requirements are captured, prioritized, and delivered. Partner with CS subject matter experts to define data requirements and business logic for initiatives like Customer 360, Digital CS, and Product Health Diagnostics. Drive alignment across Product, Engineering, and BI teams to ensure CS needs are prioritized and built into the roadmap. Oversee multiple concurrent workstreams across initiatives and product areas, ensuring milestones are delivered on time. Execution & Partnership Work with Engineering and BI to ensure customer telemetry data is ingested, transformed, and activated in the data warehouse, Power BI dashboards, and CRM/CS system (Salesforce, Totango). Ensure that outputs meet the needs of downstream initiatives (e.g., campaigns, early warning signals, success plays). Partner with technical resources to provide guidance on advanced SQL/Python work and ensure solutions align with CS objectives. What you bring to the team
Bachelor’s degree in Business, Data Analytics, or related field; MBA preferred. 10+ years of experience in data strategy, business operations, or data program management roles. 7+ years of experience within SaaS, with exposure to Customer Success, Product, or Services Operations. Strong understanding of customer telemetry data, data pipelines, and business intelligence use cases. Proven track record in program management, leading multi-stakeholder initiatives from design through delivery. Familiarity with SQL and Python preferred; ability to partner effectively with technical experts to deliver outcomes. Experience with BI platforms (Power BI, Tableau) and CRM/CS tools (Salesforce, Gainsight, Totango). Ability to thrive in a high-growth, fast-paced, dynamic environment. Strong communication and executive presentation skills, with the ability to translate complex data topics into clear business insights. Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future. Culture and Accessibility
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply
Submit your application here: https://www.proofpoint.com/us/company/careers Compensation and Benefits
Consistent with Proofpoint values and applicable law, we provide pay transparency and a competitive benefits package. Base pay ranges vary by location and experience, with the actual offer based on the candidate’s knowledge, skills, and experience. This role may be eligible for variable compensation and/or equity, and includes benefits such as flexible time off, well-being programs, and two paid Wellbeing Days and two paid Volunteer Days per year. Base Pay Ranges by location: SF Bay Area, New York City Metro Area: 161,625.00 - 237,050.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 132,225.00 - 193,930.00 USD All other cities and states excluding those listed above: 120,525.00 - 176,770.00 USD Seniority level: Not Applicable Employment type: Full-time Job function: Project Management and Information Technology Industries: Computer and Network Security and Software Development Note: This description reflects current information and may be subject to change.
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Data Strategy & Operations Senior Manager role at Proofpoint. This position is focused on shaping the Customer Success data strategy and enabling an automated, scalable data motion across cross-functional teams. Responsibilities
Data Strategy & Insights Define and evolve the comprehensive data strategy that powers Customer Success automation and scale. Create a data maturity model and roadmap by initiative and product area. Connect account-level and product-level data points to drive insights for our customer-facing teams, power digital campaigns and trigger automated risk playbooks. Act as the CS subject matter expert for customer data and telemetry, advising leadership on opportunities to leverage data for scale. Program Leadership & Business Alignment Program manage the cross-functional data pipeline program, ensuring business requirements are captured, prioritized, and delivered. Partner with CS subject matter experts to define data requirements and business logic for initiatives like Customer 360, Digital CS, and Product Health Diagnostics. Drive alignment across Product, Engineering, and BI teams to ensure CS needs are prioritized and built into the roadmap. Oversee multiple concurrent workstreams across initiatives and product areas, ensuring milestones are delivered on time. Execution & Partnership Work with Engineering and BI to ensure customer telemetry data is ingested, transformed, and activated in the data warehouse, Power BI dashboards, and CRM/CS system (Salesforce, Totango). Ensure that outputs meet the needs of downstream initiatives (e.g., campaigns, early warning signals, success plays). Partner with technical resources to provide guidance on advanced SQL/Python work and ensure solutions align with CS objectives. What you bring to the team
Bachelor’s degree in Business, Data Analytics, or related field; MBA preferred. 10+ years of experience in data strategy, business operations, or data program management roles. 7+ years of experience within SaaS, with exposure to Customer Success, Product, or Services Operations. Strong understanding of customer telemetry data, data pipelines, and business intelligence use cases. Proven track record in program management, leading multi-stakeholder initiatives from design through delivery. Familiarity with SQL and Python preferred; ability to partner effectively with technical experts to deliver outcomes. Experience with BI platforms (Power BI, Tableau) and CRM/CS tools (Salesforce, Gainsight, Totango). Ability to thrive in a high-growth, fast-paced, dynamic environment. Strong communication and executive presentation skills, with the ability to translate complex data topics into clear business insights. Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future. Culture and Accessibility
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply
Submit your application here: https://www.proofpoint.com/us/company/careers Compensation and Benefits
Consistent with Proofpoint values and applicable law, we provide pay transparency and a competitive benefits package. Base pay ranges vary by location and experience, with the actual offer based on the candidate’s knowledge, skills, and experience. This role may be eligible for variable compensation and/or equity, and includes benefits such as flexible time off, well-being programs, and two paid Wellbeing Days and two paid Volunteer Days per year. Base Pay Ranges by location: SF Bay Area, New York City Metro Area: 161,625.00 - 237,050.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 132,225.00 - 193,930.00 USD All other cities and states excluding those listed above: 120,525.00 - 176,770.00 USD Seniority level: Not Applicable Employment type: Full-time Job function: Project Management and Information Technology Industries: Computer and Network Security and Software Development Note: This description reflects current information and may be subject to change.
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