LaFrance
Job Description
Job Description Who We Are LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management. Business Units within LaFrance Corp include LaFrance, PacTec, Benmatt Industries and JAT Creative Products. LaFrance Corp is a global leader in the design, development, and manufacturing of on-product branding. We work with top leaders in consumer and professional markets. Our products can be seen on high-end sunglasses, premium refrigerators, car key fobs, top-rated golf clubs, robotic vacuums, and much more. We believe small details make a lasting impression and build brand strength for our customers. What Sets Us Apart At LaFrance our core guiding principle is to Live Long and Prosper. With over 75 years of experience, we continue to drive value and success with top global brands. We maintain a casual, yet professional atmosphere and promotion from within is an essential core value. We believe in a work life balance and promote a healthy lifestyle program for all employees. Our volunteer team provides multiple opportunities a year to serve our community. We acknowledge our team members years of services with quarterly employee luncheons, knowing the people are what makes our company great. Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, vacation, paid holidays, relaxed dress code, culture teams, 401K Plan, and a fitness center on the premises. About the Role The
Credit and
Collections Representative
is a key player in maintaining the financial strength of our organization by managing a robust accounts receivable portfolio and driving the timely collection of outstanding debts. This role will be responsible for communicating with clients in a tactful and strategic manner, ensuring timely payment while preserving strong customer relationships. This role requires proficiency in
AS400 software
, with the ability to extract and analyze aging reports, generate collection strategies, and support account reconciliation efforts. The ideal candidate will bring a
well-established background in commercial collections
, possess strong negotiation and analytical skills, and exhibit the confidence and initiative required to manage complex or sensitive accounts. As a valued liaison between Finance, Sales, and Customer Service, the Collections Coordinator will help resolve disputes, improve cash flow, and uphold the financial integrity of our goods manufacturing operations. Responsibilities Monitor and manage accounts receivable balances to ensure timely and consistent collections. Conduct proactive outreach to clients via phone, email, and written correspondence to resolve overdue accounts. Develop and execute collection strategies tailored to account types and risk levels. Utilize
AS400 software
to generate reports, analyze delinquent accounts, and track collection activity. Coordinate with internal departments to reconcile billing issues and payment discrepancies. Recommend credit holds or escalated collection actions as needed. Maintain accurate and up-to-date records of all collection communications and payment agreements. Prepare and deliver weekly and monthly aging reports with commentary on trends and risk exposure. Minimum Qualifications High school diploma or equivalent required. Minimum
5 years of experience
in credit and collections, with a proven track record managing mid-to-large volume portfolios. Strong communication, negotiation, and conflict resolution skills. High degree of initiative and ownership in managing collections independently. Preferred Qualifications Associate or bachelors degree in finance, Accounting, or Business Administration. Experience in the
Manufacturing
industry or similar fast-paced sector. Demonstrated proficiency with
AS400 software
and Excel Familiarity with credit risk assessment, lien releases, and commercial collection protocols. Skills & Competencies Analytical Thinking
: Ability to assess financial data and determine collection strategies based on account risk and payment history. Technical Proficiency
: Skilled in using AS400 and other financial systems for reporting, documentation, and workflow management. Detail Orientation
: Strong attention to accuracy in recordkeeping, payment application, and communications. Relationship Management
: Maintains a professional and firm but courteous demeanor with clients to support lasting business relationships. Collaboration
: Works effectively across departments to address disputes and support shared revenue goals.
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Job Description Who We Are LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management. Business Units within LaFrance Corp include LaFrance, PacTec, Benmatt Industries and JAT Creative Products. LaFrance Corp is a global leader in the design, development, and manufacturing of on-product branding. We work with top leaders in consumer and professional markets. Our products can be seen on high-end sunglasses, premium refrigerators, car key fobs, top-rated golf clubs, robotic vacuums, and much more. We believe small details make a lasting impression and build brand strength for our customers. What Sets Us Apart At LaFrance our core guiding principle is to Live Long and Prosper. With over 75 years of experience, we continue to drive value and success with top global brands. We maintain a casual, yet professional atmosphere and promotion from within is an essential core value. We believe in a work life balance and promote a healthy lifestyle program for all employees. Our volunteer team provides multiple opportunities a year to serve our community. We acknowledge our team members years of services with quarterly employee luncheons, knowing the people are what makes our company great. Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, vacation, paid holidays, relaxed dress code, culture teams, 401K Plan, and a fitness center on the premises. About the Role The
Credit and
Collections Representative
is a key player in maintaining the financial strength of our organization by managing a robust accounts receivable portfolio and driving the timely collection of outstanding debts. This role will be responsible for communicating with clients in a tactful and strategic manner, ensuring timely payment while preserving strong customer relationships. This role requires proficiency in
AS400 software
, with the ability to extract and analyze aging reports, generate collection strategies, and support account reconciliation efforts. The ideal candidate will bring a
well-established background in commercial collections
, possess strong negotiation and analytical skills, and exhibit the confidence and initiative required to manage complex or sensitive accounts. As a valued liaison between Finance, Sales, and Customer Service, the Collections Coordinator will help resolve disputes, improve cash flow, and uphold the financial integrity of our goods manufacturing operations. Responsibilities Monitor and manage accounts receivable balances to ensure timely and consistent collections. Conduct proactive outreach to clients via phone, email, and written correspondence to resolve overdue accounts. Develop and execute collection strategies tailored to account types and risk levels. Utilize
AS400 software
to generate reports, analyze delinquent accounts, and track collection activity. Coordinate with internal departments to reconcile billing issues and payment discrepancies. Recommend credit holds or escalated collection actions as needed. Maintain accurate and up-to-date records of all collection communications and payment agreements. Prepare and deliver weekly and monthly aging reports with commentary on trends and risk exposure. Minimum Qualifications High school diploma or equivalent required. Minimum
5 years of experience
in credit and collections, with a proven track record managing mid-to-large volume portfolios. Strong communication, negotiation, and conflict resolution skills. High degree of initiative and ownership in managing collections independently. Preferred Qualifications Associate or bachelors degree in finance, Accounting, or Business Administration. Experience in the
Manufacturing
industry or similar fast-paced sector. Demonstrated proficiency with
AS400 software
and Excel Familiarity with credit risk assessment, lien releases, and commercial collection protocols. Skills & Competencies Analytical Thinking
: Ability to assess financial data and determine collection strategies based on account risk and payment history. Technical Proficiency
: Skilled in using AS400 and other financial systems for reporting, documentation, and workflow management. Detail Orientation
: Strong attention to accuracy in recordkeeping, payment application, and communications. Relationship Management
: Maintains a professional and firm but courteous demeanor with clients to support lasting business relationships. Collaboration
: Works effectively across departments to address disputes and support shared revenue goals.
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