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End User Engineer (SCCM/Application Packages/ Intune / Endpoint Manager)

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End User Engineer (SCCM/Application Packages/ Intune / Endpoint Manager)


Trigyn's direct government client has a long-term contract opportunity for an End User Engineer in Baltimore, MD. This multifaceted role focuses on application packaging, Intune administration, and serving as a technical escalation point for end user teams. The ideal candidate will have a strong background in application packaging with expertise in Intune deployment and management, and in troubleshooting complex end user issues.



  • Hybrid/Onsite role (Baltimore, MD).

  • Local candidates preferred.


Responsibilities



  • Application Packaging:

    • Develop, build, and maintain application packages for deployment.

    • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.

    • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.



  • Intune Administration:

    • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.

    • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.

    • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.



  • Technical End User Support:

    • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.

    • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.

    • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.



  • Collaboration and Knowledge Sharing:

    • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.

    • Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods.

    • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.




Qualifications



  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

  • Relevant certifications preferred, such as:

    • Microsoft Certified: Modern Desktop Administrator Associate

    • Microsoft Certified: Endpoint Administrator

    • Microsoft Certified: Intune Administrator

    • ITIL Foundation Certification (a plus)




Experience



  • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.

  • 3+ years of hands-on experience with:

    • Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.

    • Microsoft Intune / Endpoint Manager for device and application management.

    • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).

    • Strong understanding of Windows 10/11 client environments, device compliance, and security configurations.

    • Experience providing advanced technical support and acting as an escalation point for complex end-user issues.

    • Familiarity with PowerShell scripting for automation and deployment tasks.




TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS), ISO 20000:2018 and CMMI Level 5 certified company.

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