End User Engineer (SCCM/Application Packages/ Intune / Endpoint Manager)

Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD. Trigyn's direct government client has a long-term contract opportunity for an End User Engineer in Baltimore, MD. The particulars of the opportunity are below: Note: • Hybrid/ Onsite role (Baltimore, MD). • Local candidates preferred. Description: The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in Intune deployment and management, and troubleshooting complex end user issues. Responsibilities: Application Packaging: • Develop, build, and maintain application packages for deployment. • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Intune Administration: • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment. • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience. Technical End User Support: • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Collaboration and Knowledge Sharing: • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. • Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods. • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures. Education: • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). • Relevant certifications preferred, such as: • Microsoft Certified: Modern Desktop Administrator Associate • Microsoft Certified: Endpoint Administrator • Microsoft Certified: Intune Administrator • ITIL Foundation Certification (a plus) Experience: • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments. • 3+ years of hands-on experience with: • Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging. • Microsoft Intune / Endpoint Manager for device and application management. • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment). • Strong understanding of Windows 10/11 client environments, device compliance, and security configurations. • Experience providing advanced technical support and acting as an escalation point for complex end-user issues. • Familiarity with PowerShell scripting for automation and deployment tasks. BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY! TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.