MSM Technology
Overview
Senior System Engineer
role at MSM Technology. Onsite support for a customer in Washington, DC. This role provides Tier III engineering and project support on systems (not limited to): Windows 10/11, Office 365 Apps, COTS & custom apps MS Teams, WebEx, HYCU backups, HP NAS & Secure Print Zscaler ZPA/ZIA, AvePoint cloud backups Review infrastructure to optimize performance and capacity Identify/correct M365 AD issues; create remediation plans Contribute to knowledge base for troubleshooting Coordinate with vendors and product providers Support SDLC documentation (SDLC gates, IRB, ATO) Maintain required documentation with System Owner & leadership Update policies/procedures for quality consistency Attend technical, change control, and review board meetings Keep tickets/projects current; deliver weekly/monthly reports Communicate and collaborate with all Tier teams Lead MSM staff: task planning, documentation, client communication Responsibilities
Provide Tier III engineering and project support on assigned systems Lead staff activities related to tasks, documentation, and client communication Maintain and update system and process documentation Requirements
Per customer requirements, applicants must be U.S. citizens, nationals, or those who owe allegiance to the U.S. Applicants must be able to successfully pass a background investigation Bachelors degree in a relevant field 7–10 years of progressive IT experience, including at least 10 years working with enterprise technologies Expertise In
Windows 10/11, Office 365 Apps, COTS & custom software Azure Platform (Virtual Machines, Desktops, EntraID, Automation, Virtual Networking) Active Directory domain management (DNS, GPO, DHCP, file services, user/group management, PKI) M365 Platform Administration/Management Identity Access Management (Okta, ADFS, or similar) Container platforms (Docker, Azure Kubernetes, Others) Enterprise Backup solutions HP Secure Print for secure enterprise printing, scanning, and faxing Zscaler ZPA/ZIA or similar firewall and network security products Salary
$120,000 - $140,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Senior System Engineer
role at MSM Technology. Onsite support for a customer in Washington, DC. This role provides Tier III engineering and project support on systems (not limited to): Windows 10/11, Office 365 Apps, COTS & custom apps MS Teams, WebEx, HYCU backups, HP NAS & Secure Print Zscaler ZPA/ZIA, AvePoint cloud backups Review infrastructure to optimize performance and capacity Identify/correct M365 AD issues; create remediation plans Contribute to knowledge base for troubleshooting Coordinate with vendors and product providers Support SDLC documentation (SDLC gates, IRB, ATO) Maintain required documentation with System Owner & leadership Update policies/procedures for quality consistency Attend technical, change control, and review board meetings Keep tickets/projects current; deliver weekly/monthly reports Communicate and collaborate with all Tier teams Lead MSM staff: task planning, documentation, client communication Responsibilities
Provide Tier III engineering and project support on assigned systems Lead staff activities related to tasks, documentation, and client communication Maintain and update system and process documentation Requirements
Per customer requirements, applicants must be U.S. citizens, nationals, or those who owe allegiance to the U.S. Applicants must be able to successfully pass a background investigation Bachelors degree in a relevant field 7–10 years of progressive IT experience, including at least 10 years working with enterprise technologies Expertise In
Windows 10/11, Office 365 Apps, COTS & custom software Azure Platform (Virtual Machines, Desktops, EntraID, Automation, Virtual Networking) Active Directory domain management (DNS, GPO, DHCP, file services, user/group management, PKI) M365 Platform Administration/Management Identity Access Management (Okta, ADFS, or similar) Container platforms (Docker, Azure Kubernetes, Others) Enterprise Backup solutions HP Secure Print for secure enterprise printing, scanning, and faxing Zscaler ZPA/ZIA or similar firewall and network security products Salary
$120,000 - $140,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr