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MSM Technology

Senior System Engineer

MSM Technology, Washington

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Overview

Senior System Engineer role at MSM Technology. Onsite support for a customer in Washington, DC. This role provides Tier III engineering and project support on systems (not limited to):

  • Windows 10/11, Office 365 Apps, COTS & custom apps
  • MS Teams, WebEx, HYCU backups, HP NAS & Secure Print
  • Zscaler ZPA/ZIA, AvePoint cloud backups
  • Review infrastructure to optimize performance and capacity
  • Identify/correct M365 AD issues; create remediation plans
  • Contribute to knowledge base for troubleshooting
  • Coordinate with vendors and product providers
  • Support SDLC documentation (SDLC gates, IRB, ATO)
  • Maintain required documentation with System Owner & leadership
  • Update policies/procedures for quality consistency
  • Attend technical, change control, and review board meetings
  • Keep tickets/projects current; deliver weekly/monthly reports
  • Communicate and collaborate with all Tier teams
  • Lead MSM staff: task planning, documentation, client communication

Responsibilities

  • Provide Tier III engineering and project support on assigned systems
  • Lead staff activities related to tasks, documentation, and client communication
  • Maintain and update system and process documentation

Requirements

  • Per customer requirements, applicants must be U.S. citizens, nationals, or those who owe allegiance to the U.S.
  • Applicants must be able to successfully pass a background investigation
  • Bachelors degree in a relevant field
  • 7–10 years of progressive IT experience, including at least 10 years working with enterprise technologies

Expertise In

  • Windows 10/11, Office 365 Apps, COTS & custom software
  • Azure Platform (Virtual Machines, Desktops, EntraID, Automation, Virtual Networking)
  • Active Directory domain management (DNS, GPO, DHCP, file services, user/group management, PKI)
  • M365 Platform Administration/Management
  • Identity Access Management (Okta, ADFS, or similar)
  • Container platforms (Docker, Azure Kubernetes, Others)
  • Enterprise Backup solutions
  • HP Secure Print for secure enterprise printing, scanning, and faxing
  • Zscaler ZPA/ZIA or similar firewall and network security products

Salary

$120,000 - $140,000

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

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