RED Hospitality & Leisure
Overview
Director of Sales role at RED Hospitality & Leisure in Miami, FL. RED Hospitality is a premier provider in watersports known for delivering exceptional resort services, ecotourism, and destination services. The Director of Sales will lead group sales, transient sales, and customer call center operations to drive revenue growth and ensure excellent customer service, focusing on luxury on-the-water private charters, transportation, land-based excursions, and dine-around experiences at a 5-star level. Job Summary
The Director of Sales will oversee and manage the group sales, transient sales, and customer call center teams. This role requires a strategic leader with a strong sales background, key account relationships, and the ability to lead diverse teams. The Director of Sales will develop and implement sales strategies, manage key client relationships, and ensure the teams meet or exceed targets. Key Responsibilities
Sales Strategy: Develop and execute comprehensive sales strategies for group sales, transient sales, and the customer call center to achieve revenue targets. Sales Processes: Implement and optimize sales processes and best practices to enhance efficiency and effectiveness across the sales teams, including the use of new software, tools and resources for training and accountability. Client Relationships: Build and maintain strong relationships with key clients and stakeholders, including hotels, cruise lines, and third-party vendors, ensuring high levels of customer satisfaction. Customer Call Center: Oversee the customer call center operations, ensuring excellent customer service and effective handling of inquiries and issues. Team Leadership: Lead, mentor, and motivate the sales teams to foster a culture of high performance and continuous improvement for group sales. Brand Leadership: Coordinate materials and host events for clients and attend industry conferences to source new opportunities for REDs markets. Digital Marketing: Lead the digital marketing agency to ensure websites, social media, print and online collateral are current and aligned with the company brand. Performance Management: Set performance goals, monitor progress, and provide regular feedback and coaching to ensure targets are met or exceeded. Market Analysis: Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth. Budget Management: Develop and manage the sales budget, ensuring financial discipline and ROI. Collaboration: Work with marketing, operations, and finance to support business objectives. Reporting: Provide regular reports to the CEO and executive team on sales performance and initiatives. Training and Development: Identify training needs and provide ongoing development opportunities for sales teams. Qualifications
Education: Bachelor’s degree in Business Administration, Sales, Marketing, or related field. Master’s degree preferred. Experience: Minimum of 10 years in sales, with at least 5 years in a leadership role managing multiple sales functions (group sales, transient sales, and call center) with over $10m in annual revenues. Skills: Strong strategic planning and organizational skills Excellent leadership and team management abilities Proven track record of achieving sales targets and driving revenue growth Exceptional communication and interpersonal skills Ability to analyze data and make data-driven decisions Proficiency in sales and CRM software Strong problem-solving and decision-making skills Ability to manage multiple priorities and projects simultaneously Why Join Us
Competitive salary and benefits package Opportunities for professional growth and development Dynamic and inclusive work environment Chance to make a significant impact on the company’s success Details
Seniority level: Director Employment type: Full-time Job function: Sales and Business Development Industries: Hospitality
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Director of Sales role at RED Hospitality & Leisure in Miami, FL. RED Hospitality is a premier provider in watersports known for delivering exceptional resort services, ecotourism, and destination services. The Director of Sales will lead group sales, transient sales, and customer call center operations to drive revenue growth and ensure excellent customer service, focusing on luxury on-the-water private charters, transportation, land-based excursions, and dine-around experiences at a 5-star level. Job Summary
The Director of Sales will oversee and manage the group sales, transient sales, and customer call center teams. This role requires a strategic leader with a strong sales background, key account relationships, and the ability to lead diverse teams. The Director of Sales will develop and implement sales strategies, manage key client relationships, and ensure the teams meet or exceed targets. Key Responsibilities
Sales Strategy: Develop and execute comprehensive sales strategies for group sales, transient sales, and the customer call center to achieve revenue targets. Sales Processes: Implement and optimize sales processes and best practices to enhance efficiency and effectiveness across the sales teams, including the use of new software, tools and resources for training and accountability. Client Relationships: Build and maintain strong relationships with key clients and stakeholders, including hotels, cruise lines, and third-party vendors, ensuring high levels of customer satisfaction. Customer Call Center: Oversee the customer call center operations, ensuring excellent customer service and effective handling of inquiries and issues. Team Leadership: Lead, mentor, and motivate the sales teams to foster a culture of high performance and continuous improvement for group sales. Brand Leadership: Coordinate materials and host events for clients and attend industry conferences to source new opportunities for REDs markets. Digital Marketing: Lead the digital marketing agency to ensure websites, social media, print and online collateral are current and aligned with the company brand. Performance Management: Set performance goals, monitor progress, and provide regular feedback and coaching to ensure targets are met or exceeded. Market Analysis: Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth. Budget Management: Develop and manage the sales budget, ensuring financial discipline and ROI. Collaboration: Work with marketing, operations, and finance to support business objectives. Reporting: Provide regular reports to the CEO and executive team on sales performance and initiatives. Training and Development: Identify training needs and provide ongoing development opportunities for sales teams. Qualifications
Education: Bachelor’s degree in Business Administration, Sales, Marketing, or related field. Master’s degree preferred. Experience: Minimum of 10 years in sales, with at least 5 years in a leadership role managing multiple sales functions (group sales, transient sales, and call center) with over $10m in annual revenues. Skills: Strong strategic planning and organizational skills Excellent leadership and team management abilities Proven track record of achieving sales targets and driving revenue growth Exceptional communication and interpersonal skills Ability to analyze data and make data-driven decisions Proficiency in sales and CRM software Strong problem-solving and decision-making skills Ability to manage multiple priorities and projects simultaneously Why Join Us
Competitive salary and benefits package Opportunities for professional growth and development Dynamic and inclusive work environment Chance to make a significant impact on the company’s success Details
Seniority level: Director Employment type: Full-time Job function: Sales and Business Development Industries: Hospitality
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