Goodwill Industries of Greater New York and Northern New Jersey
Assistant Store Manager
Goodwill Industries of Greater New York and Northern New Jersey, East Brunswick, New Jersey, United States
Overview
Position Title:
Assistant Store Manager Department:
Retail Reports To:
Retail Store Manager Position Type:
FLSA - Non-Exempt The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. The role includes being responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Responsibilities
Operate in accordance with the established hours of business and be properly staffed Ensure general conditions of store meet high standards at all times Ensure performance standards and goals are met regularly Control and minimize store expenses Maintain a supply of cash and change sufficient to meet daily business needs Ensure the premises are safe for customers and employees Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance Schedule interviews and recommend hiring of store employees Conduct initial training, recurrent training, or training in new skills, policies, or procedures Assist store manager with employee performance evaluation and discussion Assist store manager to recommend raises for employees Enforce corporate personnel, loss prevention and operational policies and procedures Investigate and resolve employee complaints, grievances, or conflicts Ensure employees accurately and properly record hours worked Process, price, tag, hang, and display merchandise to maximize sales Recommend ways to increase sales and efficiency Develop and expand local donor base Establish and monitor sound cash-handling procedures consistent with company policy Prepare, review, approve, and/or submit sales reports, donor logs, cash reports, petty cash requests, etc., as required Answer employees’ questions as to policies and procedures Schedule and conduct periodic store-employee meetings Ensure store is adequately but not excessively stocked with merchandise Organize back-room production area to optimize merchandise output Ensure employees are trained in and comply with security policies and procedures Train employees on loss prevention policies Establish and monitor cash-handling procedures Train employees on loss prevention policies Ensure timely bank deposits Maintain cleanliness of the store, including restrooms, donation center, and back room Ensure safety and security of store assets and premises Conduct employee bag and locker checks Prepare and review banking documents and store reports Directly supervise sales staff and production personnel Reports directly to Retail Manager Payroll reconciliation in the absence of the Store Manager Qualifications
Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing Two (2) years of supervisory experience and two (2) years of retail experience Experience supervising and training direct reports in all aspects of store operations Flexible hours Skills
Outstanding organizational skills Ability to calculate amounts Working knowledge of computers and Microsoft Office applications Scope of Responsibility
Directly supervises sales people and production staff Reports directly to Retail Manager Special Working Conditions
The work environment is mostly indoors. Donated goods may be dusty or soiled. May be required to wear Personal Protective Equipment. Job Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Sales and Business Development Industries:
Non-profit Organizations
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Position Title:
Assistant Store Manager Department:
Retail Reports To:
Retail Store Manager Position Type:
FLSA - Non-Exempt The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. The role includes being responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Responsibilities
Operate in accordance with the established hours of business and be properly staffed Ensure general conditions of store meet high standards at all times Ensure performance standards and goals are met regularly Control and minimize store expenses Maintain a supply of cash and change sufficient to meet daily business needs Ensure the premises are safe for customers and employees Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance Schedule interviews and recommend hiring of store employees Conduct initial training, recurrent training, or training in new skills, policies, or procedures Assist store manager with employee performance evaluation and discussion Assist store manager to recommend raises for employees Enforce corporate personnel, loss prevention and operational policies and procedures Investigate and resolve employee complaints, grievances, or conflicts Ensure employees accurately and properly record hours worked Process, price, tag, hang, and display merchandise to maximize sales Recommend ways to increase sales and efficiency Develop and expand local donor base Establish and monitor sound cash-handling procedures consistent with company policy Prepare, review, approve, and/or submit sales reports, donor logs, cash reports, petty cash requests, etc., as required Answer employees’ questions as to policies and procedures Schedule and conduct periodic store-employee meetings Ensure store is adequately but not excessively stocked with merchandise Organize back-room production area to optimize merchandise output Ensure employees are trained in and comply with security policies and procedures Train employees on loss prevention policies Establish and monitor cash-handling procedures Train employees on loss prevention policies Ensure timely bank deposits Maintain cleanliness of the store, including restrooms, donation center, and back room Ensure safety and security of store assets and premises Conduct employee bag and locker checks Prepare and review banking documents and store reports Directly supervise sales staff and production personnel Reports directly to Retail Manager Payroll reconciliation in the absence of the Store Manager Qualifications
Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing Two (2) years of supervisory experience and two (2) years of retail experience Experience supervising and training direct reports in all aspects of store operations Flexible hours Skills
Outstanding organizational skills Ability to calculate amounts Working knowledge of computers and Microsoft Office applications Scope of Responsibility
Directly supervises sales people and production staff Reports directly to Retail Manager Special Working Conditions
The work environment is mostly indoors. Donated goods may be dusty or soiled. May be required to wear Personal Protective Equipment. Job Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Sales and Business Development Industries:
Non-profit Organizations
#J-18808-Ljbffr