JD.COM
Overview
As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our Chicago distribution center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.
Base pay range $90,000.00/yr - $130,000.00/yr
Responsibilities
Operational Leadership:
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management:
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control:
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting:
Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety:
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
Bachelor's degree in Supply Chain, Logistics, Business, or related field
5+ years of progressive experience in 3PL or warehouse operations, including team management
Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
Experience in process design, warehouse planning, and cost control
Excellent problem-solving, communication, and leadership skills
Ability to analyze data and translate findings into operational improvements
Bilingual in Mandarin is a plus but not required
Preferred Qualifications
Prior experience with high-volume e-commerce fulfillment
Background in both manual and automated warehouse environments
Familiarity with lean methodologies and continuous improvement frameworks
Ability to thrive in a fast-paced, deadline-driven environmen
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Analyst
Product Management
Industries
Warehousing and Storage
Transportation
Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Base pay range $90,000.00/yr - $130,000.00/yr
Responsibilities
Operational Leadership:
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management:
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control:
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting:
Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety:
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
Bachelor's degree in Supply Chain, Logistics, Business, or related field
5+ years of progressive experience in 3PL or warehouse operations, including team management
Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
Experience in process design, warehouse planning, and cost control
Excellent problem-solving, communication, and leadership skills
Ability to analyze data and translate findings into operational improvements
Bilingual in Mandarin is a plus but not required
Preferred Qualifications
Prior experience with high-volume e-commerce fulfillment
Background in both manual and automated warehouse environments
Familiarity with lean methodologies and continuous improvement frameworks
Ability to thrive in a fast-paced, deadline-driven environmen
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Analyst
Product Management
Industries
Warehousing and Storage
Transportation
Logistics, Supply Chain and Storage
#J-18808-Ljbffr